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Accurate Communications - Lead on Duty Resume Example

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Grayson Parker
XXXX XXXXXXXX XXXX XXXXX, Omaha, NE 68112
H: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXX
Professional Summary
More than 10 years experience in Customer Service and Retail. Strong leadership skills; able to prioritize, delegate tasks, and make sound decisions quickly while maintaining a focus on the bottom line.
Skills
  • Customer and Personal Service Service Orientation Time Management Administration and Management Critical Thinking Judgment and Decision Making Complex Problem Solving Management of Personnel Resources Quality Control Analysis Sales and Marketing Management of Material Resources Troubleshooting
Experience
Lead on Duty 01/2012 - Present
Accurate Communications - Omaha, NE Accurate Communications is an Answering service, handling after hour calls for most companies in the surrounding area. As Lead I managed the call center floor, handled breaks, lunches, call volume control, and any questions an agent may have. 
Certified Assistant Manager 08/2011 - Present
Kwik Shop - Omaha, NE Managed daily paperwork, store duties and schedule when the Store Manager is unavailable. Also,delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Customer Service Manager 02/2010 - 12/2011
Elove Matchmaking - Omaha, NE Customer Service and matchmaking for a dating service. Inbound and Outbound calling to current members about the program they signed up with. As well as matching to individuals to another member based off of the members preferences and interest. Training new Matchmakers and sales agents. 
Mortgage Specialist 04/2009 - 01/2010
West Corp - Omaha, NE Customer Service for Bank of America Mortgage. Started the application process for new and refinanced loans.
Store Assistant Manager 07/2008 - 05/2009
Radio Shack - Omaha, NE Managed closing duties, including restocking items and reconciliation of the cash drawer.
Housekeeping 02/2008 - 05/2008
Lutheran Nursing Home - Omaha, NE General Cleaning in a secure environment for seniors.
Education
High School Diploma: General Studies 2000 Burke High School - Omaha, NE
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Resume Details

This is a real resume for a Lead on Duty in Omaha, Nebraska with experience working for such companies as Accurate Communications, Kwik Shop, Elove Matchmaking. This is one of the hundreds of Lead on Duty resumes available on our site for free. Use these resumes as templates to get help creating the best Lead on Duty resume.

Previous Companies:

  • Accurate Communications
  • Kwik Shop
  • Elove Matchmaking

Previous Job Positions:

  • Lead on Duty
  • Certified Assistant Manager
  • Customer Service Manager
  • Mortgage Specialist
  • Store Assistant Manager

Schools:

  • Burke High School

Level of Education:

  • High School Diploma

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