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Goodwill Retail - Lead Manager Resume Example

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Victoria Ramirez
XXX XXXXXX XXXX , Statesville , NC 28677

Responsible Supervisor proficient in Customer Service and Quality Management. Passionate and motivated, with a drive for excellence.   With 15 + years in customer Service and Supervision positions.

07/2013 to 04/2015
Lead Manager Goodwill Retail - Moorseville, NC
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Inventory stock and reorder when inventory drops to a specified level.
  • Instruct staff on how to handle difficult and complicated sales.
  • Estimate consumer demand and determine the types and amounts of goods to be sold.
  • Formulate pricing policies for merchandise, according to profitability requirements.
  • Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
  • Establish credit policies and operating procedures.
  • Assign employees to specific duties.
  • Keep records of purchases, sales, and requisitions.
  • Enforce safety, health, and security rules.
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
  • Plan budgets and authorize payments and merchandise returns.
  • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
  • Plan and prepare work schedules and keep records of employees' work schedules and time cards.
  • Review inventory and sales records to prepare reports for management and budget departments.
  • Establish and implement policies, goals, objectives, and procedures for their department.
  • Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy.
02/2010 to 05/2013
Lead manager Goodwill Industries of Northwest North Carolina - Cornelius, NC
  • Maintained a clean and friendly facility.
  • Deligated jobs for employees along with providing interviews and training for potential employees.
  • Ensured quality work from myself and staff.Responsible for all office duties, emails, sheduling and ect..
  • Provided a positive atmosphere to allow work flow to move smoothly.
  • Accomplishments Had a well trained staff with great customer service.
02/2008 to 01/2009
Residential Councilor Our Fathers Place - Statesville, NC
  • Maintain confidentiality of records relating to clients' treatment.
  • Assess patients for risk of suicide attempts.
  • Encourage clients to express their feelings and discuss what is happening in their lives, helping them to develop insight into themselves or their relationships.
  • Counsel clients or patients, individually or in group sessions, to assist in overcoming dependencies, adjusting to life, or making changes.
  • Fill out and maintain client-related paperwork, including federal- and state-mandated forms, client diagnostic records, and progress notes.
  • Act as client advocates to coordinate required services or to resolve emergency problems in crisis situations.
  • Coordinate or direct employee workshops, courses, or training about mental health issues.
03/2004 to 02/2008
Assistant Supervisor Brian Center - Statesville, NC
  • Visit individuals in homes or attend group meetings to provide information on agency services, requirements, or procedures.
  • Submit reports and review reports or problems with superior.
  • Keep records or prepare reports for owner or management concerning visits with clients.
Mitchell Community College - Statesville, NC
Nursing home health care
Mitchell Community College - Statesville, NC
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Resume Details

This is a real resume for a Lead Manager in Statesville, North Carolina with experience working for such companies as Goodwill Retail, Goodwill Industries Of Northwest North Carolina, Our Fathers Place. This is one of the hundreds of Lead Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Lead Manager resume.

Previous Companies:

  • Goodwill Retail
  • Goodwill Industries of Northwest North Carolina
  • Our Fathers Place

Previous Job Positions:

  • Lead Manager
  • Residential Councilor
  • Assistant Supervisor


  • Mitchell Community College

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