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Verizon Wireless - Lead Experience Specialist Resume Example

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Aiden Jackson
XXXX XX XXXXX XXXXX XXX XXX, Gresham, OR 97030 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXX
Professional Summary
Multidisciplinary consultant, entrepreneur, and communicator, with an extensive background in business, marketing, public relations, training, and human behavior. Earned a B.A. in Interdisciplinary Studies at Marylhurst University, finishing M.S. in Industrial/Organizational Psychology at Capella University. Publicly recognized in 2013 for groundbreaking work in the field of transition training with military veterans, interviewed by Psychology Today and awarded a competitive grant based on drive and performance. Served as an active-duty member of the U.S. Air Force as military police, with a single tour in Kuwait during Operation Iraqi Freedom. Implements military leadership ethics and teamwork to assist others in reaching their goals.
Skills
  • Administration and Management
  • Critical Thinking and Complex Problem Solving
  • Training Presentations and Public Speaking
  • Business and Consumer Psychology
  • Computers, Mobile, and Tablet Technology
  • Adult Learning Strategies
  • Course Development
  • Cultivating and Maintaining Relationships
Education
Bachelor of Arts: Business, Human Communications, and Psychology Mar 2011 Marylhurst University - Marylhurst, OR Custom-designed interdisciplinary degree across key industries to prepare for leadership. Developed skills in critical listening, public speaking, compassionate communications, conflict management in business settings, cultural diversity, workplace behavior, life coaching, marketing, public relations, and small business management.
Undergraduate Certificate: Training & Development Sep 2010 Marylhurst University - Marylhurst, OR Accredited certification program that focused on research, assessment, design, development, implementation, and evaluation of workshops, seminars, and related academic programs specifically geared to corporate, government, and non-profit needs. Program was administered to American Society for Training and Development (ASTD) standards.
Master of Science: Industrial/Organizational Psychology (in-progress) Capella University - Minneapolis, MN Organizational development and consulting, with emphasis on employee behaviors and motivation, leadership development, performance and executive coaching, workplace socialization and diversity, as well as abnormal psychology that may impact business objectives . Extended research on the psychology and mechanics of consumer-sales interactivity, the effects of emotional labor on employees, social justice issues within a business environment, and the psychology of collaborative sales environments. Expected graduation: mid-2016
Master of Science: Psychology, Public Administration, and Social Change Walden University - Minneapolis, MN Topics researched included: military workforce and the indoctrination process, job satisfaction, workplace culture and climate, and levels of engagement and their effects on re-enlistment, the efficacy of the military as an institution to prepare fighting men and women to transition back into the civilian sector, and the psychology of acculturation and its effects on reintegration. Attended: 2012-2013
Experience
Lead Experience Specialist 07/2014 to Present
Verizon Wireless Portland, OR

Support of a moderately-sized sales staff and management team to ensure they have the resources available to them to meet daily, weekly, and monthly business goals.  Supports retail operations through escalation assistance and white-glove service to at-risk customers, builds and maintains relationships with product vendors, organizes consumers technology workshops, and provides coaching to sales and service staff on collaborative sales techniques.

  • Guides management staff on organizational and systemic issues that impact morale and welfare
  • Confers with potential customers and on mobile device needs and advises purchase strategy
  • Manages special projects, coordinates staff, and meets performance goals
  • Develops consumer workshop policies and trains peers on implementation
  • Provides high-end troubleshooting of PC and mobile devices across all major manufacturers
  • Implements collaborative sales techniques with business customers and general consumers
  • Closes sales and provides team-assisted selling when pushback is high
  • Manages inventory and enforces product placement policies
Artist Manager 05/2013 to 04/2015
Independent Music Artist Troutdale, OR

Independent artist manager, acted in multiple roles as a producer and composer.  Using prior business experience, albums and singles were marketed and publicized using numerous connections in the music field with a profit motive.  Utilized subcontractors to coordinate project work on album covers, interior cover designs, performance venues, and release contracts.  Consulted with public relations agencies, music reviewers, and labels to coordinate and direct reputation building online and via social media.

  • Managed talent, to include soliciting instrumental performers to negotiate track recordings
  • Cultivated relationships with artist managers of mainstream music artists for contract work
  • Designed soundscapes for production work and conceptual demonstration reels
  • Preserved intellectual property to enforce royalty rights and collect revenue for represented artists
  • Coordinated with music labels and publishing agencies to register all music and collect sales
Director 10/2012 to 12/2014
Institute for Veteran Cultural Studies Gresham, OR
Conceptually and legally established a first-of-its-kind military transition training institute for mental health professionals working with returning veteran families.  Using life experience and numerous years of collegiate research involving the process of reintegration, a groundbreaking curriculum was designed, developed, deployed, and evaluated for continuing education credits for mental health professionals.  The schools and its courses met accreditation standards within the first year and a pilot program was successfully concluded.
  • Networking, relationship building, and strategic partnership development
  • Cultivated international relations, recruited talent, and built effective international work groups
  • Developed product and service offerings across cultures to meet predictive market needs
  • Managed corporate filings, intellectual property, financial obligations, and personnel
  • Coordinated virtual teams to conduct research, provide consultation, and develop curricula
  • Researched, developed, and deployed experimental technology for web-based courses
Contributing Writer 01/2011 to 10/2014
Suite101.com Vancouver, WA
Constructed social and cultural research articles regarding transitioning veterans and their families.  Focus was on veteran reintegration within higher education after military discharge.  Coordinated written pieces with Senior Section Editor, while making requested revisions, to be approved for publication.  Publications had to meet strict research requirements for publication in the Psychology section.  Written articles were based on:
  • Social ethics and military families, barriers to employment after war, and stigmatization
  • Exclusionary social cultures and policies that isolated special and protected groups of persons
  • Posttraumatic stress disorder and vicarious traumatization
  • Military psychological conditioning and reintegration issues, to include constructed cultures
Contributor 07/2012 to 05/2013
G.I. Jobs Magazine Moon Township, PA
Conducted independent research on military and veteran reintegration concerns within the Human Resources (HR) field.  G.I. Jobs is a nationally-recognized magazine owned by Victory Media, Inc. for HR professionals looking to hire military veterans and caters to executives and decision-makers seeking expert guidance on vocational issues related to military transition.
  • Considered a subject matter expert in field by Managing Editor of Victory Media, Inc.
  • Initiated field interviews with experts on re-employment, stigmatization, and barriers
  • Researched, composed, draft edited, and submitted transitional support pieces for publication
  • Negotiated edits and content with Managing Editor for publication and placement
  • Coordinated topics months in advance with Managing Editor to ensure publication space
  • Expert use of Microsoft Word and bibliographic tools
Administrative Assistant 05/2011 to 04/2013
U.S. Fish and Wildlife Service Portland, OR
Provided professional administrative support to government executives through the coordination, processing, and discrete handling of sensitive documents, files, and information, while tactfully representing the department's interests to internal and external stakeholders.  Government security clearance was required for this position.
  • Edited and generated official departmental correspondence on behalf of executives
  • Designed and implemented custom document tracking system using Microsoft Access
  • Communicated with visitors, escorted guests, and received phone calls from the public
  • Handled HR functions, processed new hires and termination papers, acted as timekeeper
  • Prepared domestic and foreign travel arrangements using GovTrip 
  • Supported remote field offices through coordinating meetings, calendars, and document requests
  • Managed conflict and built relationships within the agency
  • Constructed Congressional reports, routed initial FOIA requests, and provided community outreach
External Affairs Detailee (Special Projects) 06/2012 to 07/2012
U.S. Fish and Wildlife Service Portland, OR
Provided communications and media support to the U.S. Fish and Wildlife Service (USFWS) External Affairs Office (Public Relations) through the creation of written materials, the acquisition and processing of video and still images, and project management for IT and communications-based taskings. The largest accomplishment of this detail was the project management of a major website feature that was previously unavailable to the USFWS, taking website coding compatibility issues, agency security policies, aesthetics, and user functionality into consideration while leading a small work-group.
  • Managed the design, construction beta-testing, and implementation of web-based projects
  • Communicated and collaborated with employees and external stakeholders
  • Constructed and edited agency news releases for publication
  • Responsible for expert-level knowledge of video cameras, still cameras, and production gear
  • Processed, edited, and distributed video projects as requested for use by the agency and partners
  • Acquisition of mission-critical still photographs in a variety of settings using a news-grade camera
  • Creation of stand-alone multimedia content for agency-wide, regional presentations
Communications and Training Internship 10/2009 to 12/2009
Central City Concern Portland, OR
Assisted with federally-funded Veteran Grant Per Diem Program which assisted combat veterans with transitional support to reach self-sufficiency.  Shadowed case managers on home visits and during in-office check-ins and interviews.  Worked within the department's vocational training program to teach work skills classes to adults with employment barriers and disabilities.
  • Conducted needs assessments for veterans clients in the transition program
  • Researched and presented federal and state veterans' benefits information to clients at the center
  • Assessed client needs and disseminated pertinent vocational and housing resources
  • Designed and implemented a new vocational training course for clients at the agency
Co-Founder 08/2007 to 12/2009
Soldiers to Veterans Portland, OR
Assisted in the creation of a startup, grassroots organization, volunteering hundreds of hours of time to provide cultural education to counselors, therapists, coaches, educators, and public service officials in areas of veteran lifestyles, military family dynamics, and posttraumatic stress disorder.
  • Cultivated relationships and motivated supporters, placing importance on reintegration for veterans
  • Led volunteers to build a resource list for those seeking transition assistance and counseling
  • Organized a round-table among key stakeholders in public, private, and non-profit sectors
  • Reached out to the State of Oregon and California to raise the interest level in reintegration
  • Networked with veterans, service providers, and officials to discuss problems and generate solutions
Technical Director 08/1991 to 09/2009
City of Westbrook Westbrook, ME
Managed a municipal television station, supervising and training eight operators with a $350,000 grant budget, serving a community of 23,000 residents.  Attained this position after working as a volunteer camera operator while still attending final years in High School, showing drive, leadership, and technical abilities in photography and videography.
  • Researched, created, proposed, and publicly defended station operating budget to City Council
  • Supervised, trained, and scheduled eight employees and reported directly to municipal chair
  • Cultivated and maintained industry and political relationships within the television community
  • Acted as a municipal liaison with Time Warner Cable to secure corporate resources
  • Researched, designed, built, and purchased non-linear video editing system and production suite
  • Acquired and edited raw video for television programs while acting as a field photographer
  • Repaired or coordinated the repair, or upgrades, on all studio equipment
  • Researched, interpreted, and acted upon cable television and community-based regulations
Security Forces Journeyman 09/2001 to 03/2005
United States Air Force Bellevue, NE
Experienced military police officer in the role of a full-time Security Forces Fire Team Member.  One tour of duty was completed during Operation Iraqi Freedom while stationed at Offutt Air Force Base stateside.  Secret clearance and PRP clearances maintained for this position while providing police, security response, and nuclear protection duties.  While deployed, performed role of undercover protection, U.S. liaison to foreign forces, policing operations, airbase defense, and high-risk security operations.
  • Ability to remain calm and lead others while under extreme pressure
  • Protected millions of dollars worth of military assets and watched over the lives of U.S. personnel
  • Interpreted and enforced military law while working with civilian law-enforcement agencies
  • Questioned and counseled suspects, offenders, and witnesses while protecting sensitive information
  • Creatively applied complex problem-solving skills while working independently and with teams
  • Communicated cross-culturally with international forces, establishing trust and building relationships
Publications
Responsible VA Home Loan Practices for Veteran Buyers: Suite101, November 2012
Finding Federal Employment: GI Jobs Magazine, September 2012
Charting Your College Course: GI Jobs Magazine, August 2012
Lamprey Summit Focuses Efforts to Build Pacific Lamprey Populations: USFWS Field Notes, June 2012
Are Dual Relationships on Campus Placing Veterans in Harm's Way?: Suite101, March 2011
Understanding Veteran Students in Vocational Rehabilitation: Suite101, February 2011
Veteran PTSD and Higher Education -- Accommodations and Awareness: Suite101, January 2011
Veteran Trauma on Campus -- Healing Partnerships in Academia: Suite101, January 2011
Awards
  • Golden Key International Honours Society (top 15% of class)
  • Scholars of Change 2013 (public grant provided)
  • Omaha Police Chiefs Association Award 2003
Affiliations
  • Society for Industrial & Organizational Psychology (Since March 2013)
  • Former member of Oregon Counseling Association, Oregon Career Development Association, Washington Counseling Association, American Counseling Association
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Resume Details

This is a real resume for a Lead Experience Specialist in Gresham, Oregon with experience working for such companies as Verizon Wireless, Independent Music Artist, Institute For Veteran Cultural Studies. This is one of the hundreds of Lead Experience Specialist resumes available on our site for free. Use these resumes as templates to get help creating the best Lead Experience Specialist resume.

Previous Companies:

  • Verizon Wireless
  • Independent Music Artist
  • Institute for Veteran Cultural Studies

Previous Job Positions:

  • Lead Experience Specialist
  • Artist Manager
  • Director
  • Contributing Writer
  • Contributor

Schools:

  • Marylhurst University
  • Capella University
  • Walden University

Level of Education:

  • Bachelor of Arts
  • Undergraduate Certificate
  • Master of Science

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