The Check Cashing Store - Lead CSR Resume Example

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Audrey Patterson
XXXX XX XXX XX , FT LAUDERDALE , FL 33334
Home: XXXXXXXXXXXX - XXXXXXXXXXXXXXXXXXXXXXXXXX
Experience
01/2014 to Present
Lead CSR The Check Cashing Store - FT LAUDERDALE, FL
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Comply with opening and closing procedures.
  • Provide a professional image and demonstrate outstanding customer service by responding to customers needs in a courteous,friendly and timely manner.
  • Manage cash funds.
  • Ensure proper compliance procedures are followed.
  • Solicit sales of new or additional services or products.
  • Verify and examine information and accuracy of loan application and closing documents.
04/2007 to 11/2012
Accounts Receivables Specialist CapGemini - Sarasota , fl
  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
  • Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
  • Locate and monitor overdue accounts, using computers and a variety of automated systems.
  • Record information about financial status of customers and status of collection efforts.
  • Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
03/2004 to 05/2006
Head Teller Fifth Third Bank - Sarasota , fl
  • Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
  • Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
  • Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.
  • Order a supply of cash to meet daily needs.
  • Receive and count daily inventories of cash, drafts, and travelers' checks.
  • Monitor bank vaults to ensure cash balances are correct.
  • Identify transaction mistakes when debits and credits do not balance.
  • Resolve problems or discrepancies concerning customers' accounts.
  • Explain, promote, or sell products or services such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations.
  • Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
Professional Summary

Dedicated Customer Service Rep. with over 20 years of experience combining management and customer service expertise in Banking and Accounts Receivables call centers.Highly dedicated, organize with a positive attitude. Ability to handle multiple transaction in pressured situations.
 Looking for a secure position that will allow me to execute my diversified expertise to assist in the growth of your company/organization. 

Skills
  • Customer Service
  • Computers and Electronics
  • Time Management
  • Complex Problem Solving
  • Administration and Management
  • Sales and Marketing
  • Operation Monitoring
Education
Some Credits: Business Management, Admin, Berkeley College, New York - Manhattan , NY
Languages
English, Spanish

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About this resume

Lead CSR FROM FT LAUDERDALE , Florida RESUME

This is a resume for a Lead CSR in FT LAUDERDALE, Florida with experience working for such companies as The Check Cashing Store and CapGemini. The grade for this resume is 0 and is one of hundreds of Lead CSR resumes available on our site for free. Use these resumes as templates to get help creating the best Lead CSR resume.

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School Attended
Berkeley College, New York