Verizon Business - Lead Cslt Network Engineer Resume Example

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Evelyn Howard
XX XXXXXX XXXXXX, MASSAPEQUA,NY 11758
XXXXXXXXXXXXXXXXX
Ph: XXXXX XXXXXXXX
Summary
Seeking a management position that will utilize my well-developed skills in Telecommunications engineering, project management and operations support.
Skills
  • Avaya ACCCM
  • Avaya ASA
  • Avaya CMS
  • Avaya ProVision
  • Terranova
  • Procomm Plus
  • AT&T Route-It
  • Visio
  • Remedy
  • CA Help Desk
  • Adobe Creative
  • VoIP
  • TDM/Centrex
  • ISDN, PRI, T1, DS-1
  • Certifications/Training
  • ITIL v3
  • Agile
  • IPC Turrets Trading System Admin.
  • Avaya Contact Center
Experience
Lead Cslt Network Engineer: Apr 2012Present Verizon Business: New York, NY
Unified Communications Manager Engineer: Jun 2010Apr 2012 Thrupoint (supporting Morgan Stanley): New York, NY
Project Manager/Team Lead: Jun 2009Jun 2010 Morgan Stanley Smith Barney (Consultant): New York, NY
Sr. Voice Engineer/Technician: Sep 2006Feb 2009 DRAFTFCB/Interpublic Group of Companies IPG: New York, NY
  • Oversee complex telecommunications projects with a goal to improving or expanding the current infrastructure. Able to work on multiple projects/activities concurrently and research technical issues and develop solutions.

  • Documented all reports to be submitted to PMO and Senior Management. Identify capacity and performance issue for telecommunications traffic to ensure continued, uninterrupted operation of telecommunications systems.

  • Attended high-level project planning meetings with senior management regarding corporate telecommunications system security and infrastructure expansion planning.

  • Monitor or track project milestones and deliverables.
  • Submit project deliverables, ensuring adherence to quality standards.
  • Prepare project status reports by collecting, analyzing, and summarizing information and trends.
  • Direct or coordinate activities of vendor and project personnel.
Sr. Voice Business Systems Analyst: Jan 2005Sep 2006 Washington Mutual Bank, NA: New York, NY
  • Communicate with telecommunications vendors to obtain pricing and technical specifications for available hardware, software, or services.
  • Provide user support by diagnosing network and device problems and implementing technical or procedural solutions.
  • Document procedures for hardware and software installation and use.
  • Test and evaluate hardware and software to determine efficiency, reliability, or compatibility with existing systems.
  • Supervise maintenance of Nortel PBX & Voicemail System equipment.
  • Document technical specifications and operating standards for telecommunications equipment.
  • Instruct in use of voice, video, and data communications systems.
  • Assess existing facilities' needs and supported Traders for the Turrets IMX systems.
Telecommunications Analyst: Oct 2002Dec 2004 HIP Health plan of New York: New York, NY
  • Install, or coordinate installation of, new or modified hardware, software, or programming modules of telecommunications systems.
  • Oversee complex telecommunications projects with a goal to improving or expanding the current infrastructure.
  • Identify capacity and performance issue for telecommunications traffic to ensure continued, uninterrupted operation of telecommunications systems.
  • Attended high-level project planning meetings with senior management regarding corporate telecommunications system security and infrastructure expansion planning.
  • Develop or update project plans for managed technology-based solutions for the Healthplan's newly constructed 550,000 sq. projects including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing.
    • Develop, maintain, or implement telecommunications disaster recovery plans to ensure business continuity.
    Voice Analyst: Mar 1996Sep 2002 Cablevision Systems: Bethpage, New York
      • Managed/Lead a team of Network Engineers/Project Implantation Coordinators, administrative support staff and resident technicians on a daily basis to design and install of VoIP and Voicemail systems nationwide for a major financial institution.
      • Oversee complex telecommunications projects with a goal to improving or expanding the current infrastructure.
      • Able to work on multiple projects/activities concurrently and research technical issues and develop solutions.
      • Documented all reports to be submitted to PMO and Senior Management.
      • Identify capacity and performance issue for telecommunications traffic to ensure continued, uninterrupted operation of telecommunications systems.
      • Attended high-level project planning meetings with senior management regarding corporate telecommunications system security and infrastructure expansion planning.
      • Researched, recommended, and project managed technology-based solutions for HIP Healthplan of NY's newly constructed 550,000 sq.
      • ft location in lower Manhattan as well as other locations throughout the tri-state area.
      • Managed Telecom support for Madison Square Garden, Radio City Music Hall, the WIZ retail chain and Clearview Cinemas throughout the tri-state area; this totaling over 20,000+ employees.
      • Managed the installation and deployment of Avaya Communications Manager (series 8700, 8300) Definity G3, Prologix, Nortel Option 11 and 81c PBX systems and Avaya Intiuty, Unified/Modular Messaging, Nortel Call Pilot and Octel voicemail system for major corporations throughout the U.S.nies with as many as 5,000+ employees.
      • Installed and programmed
      • Designed and edit Vectors, VDN's and agent setup for multiple Call Centers in both Banking, Healthcare, Advertising and Entertainment industries.
      • Managed operation and optimization all voice communication systems within the NYC, NY and Long Island regions (50+ sites), which include planning, design, implementation and project management of relocation projects, technical consultation, network optimization, (MAC) move, add & change responsibility.
      • Responsible for the provisioning of International and Domestic Toll Free Services, long distance and local service vendor management.
      • Redirected local and toll free numbers with long distance traffic using AT&T Route-It software.
      • Test and evaluate hardware and software to determine efficiency, reliability, or compatibility with existing systems.
      • Provided pre/post cutover system evaluations, traffic studies, and analysis for various business locations as required.
      • Ordered, provisioned and deployed all ISDN/T1/DS-1 circuits.
      • Provide "on call" remote and/or on-site support for all telephone and ancillary systems in a 24x7 environment applying discretionary judgment and experience in determining short and long term strategies
      • Managed the contracts and vendor negotiation of Cellular and Paging contracts, as the distribution of all paging and cellular phone equipment throughout the company.
      • Seek competitive bids for Avaya & Nortel PBX and voicemail systems; other vendor services (i.e.translations services, third party Telecom services, wiring and electrical vendors).
      • Review company Telecom Billing - obtained $10,000 in refunds/savings.
    • Instruct in use of voice, video, and data communications systems.
    • Instruct in use of voice, video, and data communications systems.
    Education
    Bachelor of Science: Human Resources Management Human Resource law and common practices, Jun 1996 St. Joseph's College, Brooklyn, New York Human Resources Management GPA: 3.7/4.0 Major studies focused on organizational behavior, labor relations, training procedures Human Resource law and common practices
    Healthcare facilities. *ITIL v3 Certified - November 2014 *Agile Certified - November

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    About this resume

    Lead Cslt Network Engineer FROM MASSAPEQUA , New York RESUME

    This is a resume for a Lead Cslt Network Engineer in MASSAPEQUA, New York with experience working for such companies as Verizon Business and Thrupoint supporting Morgan Stanley. The grade for this resume is 0 and is one of hundreds of Lead Cslt Network Engineer resumes available on our site for free. Use these resumes as templates to get help creating the best Lead Cslt Network Engineer resume.

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    School Attended
    St. Joseph's College