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JCPenney Corporation - Lead Cash Office Specialist Resume Example

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Addison Kelly
Professional Summary
Dedicated employee with 30 years of experience in customer service, management and cash handling.  Attention to detail and problem solving abilities for both the company and customer. Friendly, task oriented and enjoys learning new skills to become more involved and valuable within the company.
  • Customer and Personal Service
  • Time Management
  • Fast learner
  • Problem solver
  • Task oriented
  • Organized
JCPenney Corporation Chesterfield, Michigan Lead Cash Office Specialist, "Dot Com" Specialist, Enterprise Fulfillment Jan 2008Present

"Dot Com Specialist"

  • Handle customer issues with online orders, correct errors, missing merchandise, price adjustments and re-orders.
  • Communicate with Corporate support team when there is an issue with a customer's order and/or computer problems at our location.
  • Process customer's in-store or online returns, exchanges or purchases 
  • Process all online returns by preparing to ship them back to warehouse or transfer to store inventory. Organize on pallet, wrap and complete paperwork to ship merchandise UPS.
  • Check in online orders delivered to our store to be ready for customer pick-up.
  • Make phone calls to customers regarding their order(s)
  • Re-pricing, re-tagging merchandise to go back to the floor.
  • Assist customers in placing online orders.
  • Process defective merchandise (online and store), to ensure proper credit is issued to the store.
  • Add merchandise into the store system so that it scans properly at POS.

Lead Cash Office Specialist

  • Responsible for accurately counting money from previous days sales
  • Accurately inputting data into system
  • Creating deposits for cash and checks
  • Balancing the safe 
  • Ordering money
  • Problem solving any and all issues regarding missing transactions, check and/or banking issues, correcting data and communicating issues to our corporate support system and store manager.
  • Running daily and weekly reports, obtaining signature from store manager and keeping files for reports.

One of 200 stores that launched a program to fill online orders from the store floor rather than the traditional way of through the warehouse. 

  • Receive order from hand-held device, "pick" merchandise from the sales floor or stock room.
  • Process order through computer to generate packing list and label.
  • Package order to be ready to ship UPS on a daily basis.
RJ's Lounge New Baltimore, Michigan Bartender/Manager Jan 1994Mar 2002
  • Balance cash receipts.
  • Responsible for all bar operations when the owner was out of town, open-close balancing the registers, putting money in safe.
  • Inventory, ordering liquor, beer, wine and supplies to operate business.
  • Plan, organize, and control the operations of a cocktail lounge or bar.
  • Take beverage orders from serving staff or directly from patrons.
  • Paying the band(s) or other entertainment.
  • Scheduling wait and bar staff Clean glasses, utensils, and bar equipment.
  • Supervise the work of bar staff and other bartenders.
  • Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
  • Collect money for drinks served.
  • Check identification of customers to verify age requirements for purchase of alcohol.
Turbo's/Hot Shots Shelby, Michigan Bartender Sep 1993Jan 1994
  • Clean glasses, utensils, and bar equipment.
  • Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
  • Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.
  • Collect money for drinks served.
  • Take beverage orders from serving staff or directly from patrons.
  • Clean bars, work areas, and tables.
  • Check identification of customers to verify age requirements for purchase of alcohol.
American General Hospitality Inc The Ann Arbor Hilton Ann Arbor, Michigan Food and Beverage Director Dec 1989May 1993
  • Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
  • Develop departmental objectives, budgets, policies, procedures, and strategies.
  • Train workers in food preparation, and in service, sanitation, and safety procedures.
  • Schedule parties and take reservations.
  • Manager on Duty for the entire Hotel, mostly on week-ends, in absence of the General Manager.
  • Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services.
  • Control inventories of food and liquor, and report shortages to General Manager of Hotel.
  • Control labor, food and liquor costs.
  • Oversee Restaurant, Bar and Banquet Managers, as well as Room Service, wait and bar staff.
  • Spanning 4 banquet rooms, 2 restaurants, bar and outdoor patio.
  • Perform personnel actions such as hiring, firing, annual reviews of staff and scheduling.
  • Resolve customer complaints regarding food service.
  • Maintained high standards of cleanliness, passing all health inspections
Spending time with my family
Eastern Michigan University Ypsilanti, Michigan Completed coursework towards Elementary Education Dec 1993
Additional Information
Volunteer Work:
Treasurer of Anchor Bay High School Lacrosse Club 2011-present
Treasurer of Maconce Elementary PTO 2007-2009
President of Maconce Elementary PTO 2011-2012
Treasurer and Secretary of the Wild Bunch Bowling League 1996-2007
Boys Soccer Coach
Boys Baseball Coach
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Resume Details

This is a real resume for a Lead Cash Office Specialist in PELHAM, New York with experience working for such companies as Jcpenney Corporation, Rjs Lounge, Turbos. This is one of the hundreds of Lead Cash Office Specialist resumes available on our site for free. Use these resumes as templates to get help creating the best Lead Cash Office Specialist resume.

Previous Companies:

  • JCPenney Corporation
  • RJs Lounge
  • Turbos

Previous Job Positions:

  • Lead Cash Office Specialist
  • Dot Com Specialist
  • Enterprise Fulfillment
  • Bartender
  • Manager


  • Eastern Michigan University

Level of Education:

  • Completed coursework towards Elementary Education

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