Leadership skills, exhibits good judgement.Possess computer skills
Reliable
Responsible
20+years customer service
Good management skills
A well rounded education
Good listening skills
Laborer/helper
Mar 2012 ‐ Nov 2018
Cox Firewood ‐
Georgetown ,
OH
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
- Schedule and confirm appointments for clients, customers, or supervisors.
- Locate and attach appropriate files to incoming correspondence requiring replies.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Assistant Manager
Oct 2017 ‐ Apr 2018
Iga ‐
Georgetown ,
OH
- Inventory stock and reorder when inventory drops to a specified level.
- Assign employees to specific duties.
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Assistant manager
Feb 2017 ‐ Sep 2017
United Dairy Farmers ‐
Georgetown,
OH
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Inventory stock and reorder when inventory drops to a specified level.
- Instruct staff on how to handle difficult and complicated sales.
- Formulate pricing policies for merchandise, according to profitability requirements.
- Assign employees to specific duties.
- Enforce safety, health, and security rules.
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
- Review inventory and sales records to prepare reports for management and budget departments.
- Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy.
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
High School Diploma
:
College classes
Jun 2004
Eastern High School
‐
Winchester,
OH
High School Diploma
:
Early Childhood Education
Jun 2004
Southern Hills Career Technical Center
‐
Georgetown,
OH
- Volunteer, Adams Brown Head Start, vice president of PTA.
- Cpr certification
- Communicable diseases
