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Everything Pets And Supplies - Keyholder Resume Example

William Brown
Professional Summary

Seasoned customer service representative with more than three years of experience in a fast-paced environment. Excellent listening and communication skills. Areas of expertise include ensuring the customer is satisfied, organization of workplace, and time management

  • Customer Service 
  • Time Management 
  • Judgement and Decision Making
  • Quick Learner
  • Sales
  • Complex Problem Solving
  • Instructing
  • Organization
Keyholder/Customer Service Nov 2013Present Everything Pets and Supplies Mechanicville, NY
  • Use computers for various applications, such as entering customer information, point of sale, looking up product information, and scheduling appointments.
  • Answer telephones and assist callers with questions and concerns, taking messages, and forwarding calls.
  • Operate office equipment, such as fax machines, copiers, and telephones. 
  • Greet customers and assist them with their inquires and concerns.
  • Conducting searches to find needed information using the resources given to me, such as the Internet or store polices
  • Order and dispense product.
  • Train and assist new employees throughout the training time period.
  • Receive payment by cash, check and credit cards. 
  • Issue receipts, refunds, or credits to customers. 
  • Process Returns.
  • Assist customers by providing information and resolving their complaints. 
  • Count money in cash drawers at the beginning and end of shifts to ensure the amounts are correct and accurate. 
  • Answer customer's questions and provide information on policies and procedures. 
  • Ensuring that the workplace is clean and in order. 
  • Supervise other employees and provide on the job training. 
  • Stock shelves and mark prices.
Softlines Sales Associate Apr 2013Jan 2014 Target Colonie, NY
  • Answer customer inquiries on cost or availability of merchandise. 
  • Refer customer problems or complaints to the appropriate supervisors. 
  • Answer telephones and give information to callers, transfer calls to appropriate departments or individuals. 
  • Took note of how many items a customer is taking into a fitting room. 
  • Ensured that product is folded or on appropriate size hangers and returned them to the sales floor. 
  • Ensured that the department was in order and there was nothing on the floor that would cause hazards. 
  • Assisted other departments when necessary, such as running a cash register, stocking, and the pricing team. 
  • Accepting cash, credit, check, and coupons while assisting the front end on register. 
  • Greet customers and assist them with their inquiries. 
  • Communicating with other employees to ensure that the customer is getting the best service that we can offer them.  
Pet Care Associate Sep 2011May 2013 Petsmart Kingston, NY
  • Greet customers and assist them with any of their questions and inquires. 
  • Opening responsibilities, such as ensuring that all animal cages are clean and have food and water before the store opens. 
  • Ensuring that the department is clean and in order throughout the day. 
  • Assisting customers in finding the right pet or item for them by asking the appropriate questions. 
  • Answering telephones and assisting customers with their questions and concerns, forwarding calls to the correct individuals, using the intercom for paging purposes. 
  • Assisting in other departments when necessary, such as on the cash register, stocking and pricing. 
  • Counting cash drawers before and after shifts to ensure that the amounts are accurate. 
  • Accepting cash, credit, check, and coupons. 
  • Issuing returns and credits.
High School Diploma Jun 2011 Nation High School Home Schooling Charlotte, NC
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Resume Details

This is a real resume for a Keyholder in Pattersonville, New York with experience working for such companies as Everything Pets And Supplies, Target, Petsmart. This is one of the hundreds of Keyholder resumes available on our site for free. Use these resumes as templates to get help creating the best Keyholder resume.

Previous Companies:

  • Everything Pets and Supplies
  • Target
  • Petsmart

Previous Job Positions:

  • Keyholder
  • Customer Service
  • Softlines Sales Associate
  • Pet Care Associate


  • Nation High School Home Schooling

Level of Education:

  • High School Diploma

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