DS WATER OF AMERICA - Key Commerical Collector Resume Example

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Lily Sanders

XXX XXXXXXX XXXXXX, Kissimmee , FL 34744

Ph: XXXXXXXXXXXX

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Professional Summary

Dedicated Bi-lingual Admistrator with 35 years of experience combining management and exceptional customer service skills in Travel Consulting and Collections, Call Centers Experience. Looking for a position in a fast growth company. Accomplished and energetic, able to learn new task quickly and proficient growing customer relationships.

Skills

English / Spanish Language
Customer and Personal Service

Clerical
Active Listening

Computers and Electronics
Critical Thinking

Judgment and Decision Making
Complex Problem Solving

Administration and Management
Operation Monitoring

Geography
Transportation

Troubleshooting
Education and Training

Monitoring
Negotiation

Reading Comprehension
Mathematics

Writing
Service Orientation

Time Management

Experience

Key Commerical Collector May 2012－Jan 2014 D.S WATER OF AMERICA / crystal spring water － Mableton , Ga

Receive payments and post amounts paid to customer accounts.
Advise customers of necessary actions and strategies for debt repayment.
Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
Locate and monitor overdue accounts, using computers and a variety of automated systems.
Answer customer questions regarding problems with their accounts.
Record information about financial status of customers and status of collection efforts.
Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
Negotiate credit extensions when necessary.

Personal care provider Jun 2008－Feb 2010 PRIVATE HOME HEALTH CARE － Flowery Branch , Ga.

Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.
Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.
Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets.
Accompany clients to doctors'''' offices or on other trips outside the home, providing transportation, assistance, and companionship.
Perform a variety of duties as requested by client, such as obtaining household supplies or running errands.
Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert.

TEAM LEAD TRAVEL CONSULTANT Sep 1993－Aug 2006 AMERICAN EXPRESS PLATINUM/CENTURION TRAVEL － Norcross, Ga.

Review and evaluate employee performance.
Schedule employee work assignments and set work priorities.
Identify staff training and development needs to ensure that appropriate training can be arranged.
Perform administrative duties, such as compiling and maintaining records, completing forms, preparing reports, or composing correspondence.
Collect payment for transportation and accommodations from customer.
Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
Compute cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tour''s costs.
Book transportation and hotel reservations, using computer terminal or telephone.
Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers.
Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Oversee activities directly related to making products or providing services.
Manage staff, preparing work schedules and assigning specific duties.
Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.