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Dell Computer - Ivr Governance Analyst Resume Example

Harper Bailey
  • XXXXX X XX XX, Kansas City, MO 64136
Professional Summary

Goal-oriented team player dedicated to high levels of customer satisfaction and meeting aggressive business goals. Hard-working and energetic with specialized knowledge in customer service and problem solving.

  • Active Listening
  • Administration and Management
  • Reading Comprehension
  • Customer and Personal Service
  • Critical Thinking
  • Coordination
  • Complex Problem Solving
  • Mathematics
  • Active Learning
IVR Governance Analyst 01/2007 to 05/2014
Dell Computer - Oklahoma City, Oklahoma
  • Global Admistrative officier for a single database, managed three region based mailboxes.
  • Assisted in the verification process of the interactive voice response unit.
  • Work as a team member in Interactive voice response unit.
  • Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
Helpdesk Supervisor 05/2005 to 07/2008
Hertz Corp - Oklahoma City, Oklahoma
  • Oversee activities directly related to making products or providing services.
  • Manage staff, preparing work schedules and assigning specific duties.
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
Technical Support Team Lead 05/2005 to 05/2006
Cox Communications - Oklahoma City, Oklahoma
  • Assited customer facing representatives with retrieval of policies and procedures thru.
  • the usage of Knowledge base systems, Mentoring, Quality.
Helpdesk representative 01/2005 to 01/2006
Hertz Corp - Oklahoma City, OK
  • supporting 200 applications worldwide, Then assumed.
  • Supervisory role in a 24/7 technical helpdesk unit.
Resolution Desk Supervisor 03/2000 to 05/2005
ATT Wireless - Oklahoma City, Oklahoma
  • Resolution specialist also acting as supervisor then promoted to supervisor were I.
  • was responsible for payroll, attendance, and disciplinary action of a 12 person.
  • team.
  • Specific duties include but not limited to: Quality monitoring, Escalation of the.
  • escalated issue, Payroll approval, and Leading team meetings.
  • Oversee activities directly related to making products or providing services.
  • Manage staff, preparing work schedules and assigning specific duties.
New Account Services Rep 12/2000 to 01/2005
ATT Wireless - Oklahoma City, OK
  • Manage staff, preparing work schedules and assigning specific duties.
  • Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.
  • Locate, select, and procure merchandise for resale, representing management in purchase negotiations.
MBA: MBA, 2015 Liberty University -
BBA: Management Information Systems, 2003 University of Oklahoma - Norman, OK
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Resume Details

This is a real resume for a IVR Governance Analyst in Kansas City, Missouri with experience working for such companies as Dell Computer, Hertz Corp, Cox Communications. This is one of the hundreds of IVR Governance Analyst resumes available on our site for free. Use these resumes as templates to get help creating the best IVR Governance Analyst resume.

Previous Companies:

  • Dell Computer
  • Hertz Corp
  • Cox Communications

Previous Job Positions:

  • IVR Governance Analyst
  • Helpdesk Supervisor
  • Technical Support Team Lead
  • Helpdesk representative
  • Resolution Desk Supervisor


  • Liberty University
  • University of Oklahoma

Level of Education:

  • MBA
  • BBA

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