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Giotech - IT Support Administrator Resume Example

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Penelope Perry
Paterson, NJ 07501
Professional Summary
A resourceful, self-motivated, results driven personal banker with outstanding financial and expertise gained through experience working for TSB and Sonali Bank, where I
enjoyed a unique company spirit.  Possesses strong financial control and
reporting skills working professionally to ensure all statutory and
corporate obligations are met.  Has proved the ability to priorities and
work to tight deadlines.  Articulate and proactive, combines a
professional and confident approach with excellent interpersonal and
liaison skills, able to communicate concisely at all levels.  Able to
work well both independently and as part of a productive team,
demonstrating the motivation and problem solving abilities required to
meet demanding deadlines while maintaining the highest of standards.
a challenging role, where my existing skills  will
add value from the outset, whilst I continue to further develop my
skills and knowledge in this field

  • MS office Advanced level ( Word,Excel, PowerPoint, Access, one note, outlook)
  • MS Project Advanced level (grant chart, pie chart, statics)
  • Microsoft Certified IT Professional
  • Microsoft Certified Technology Specialist
  • Leadership  quality and Assertiveness
  • Active Listener
  • Computers and Electronics
  • Critical Thinking
  • Time Management
  • Complex Problem Solving
  • Administration and Management
  • Negotiable
  • Superb team working abilities
  • Comprehensive knowledge of all banking products and services
  • Able to count money quickly and accurately
  • Working ethically and with integrity
  • Customer focus approach
  • Multilingual ( Fluent in English and Bengali, Advanced in Hindi and Urdu language.
IT Support Administrator Oct 2011Dec 2014 Giotech London, UK
  • Install and configure windows server 2008/exchange server 2003 and SQL server and problem solved issues on PC clients, server hardware/software, and mainframe.
  • Manage the configuration and security of domain DNS, active directory AD by using Group policy, efficiently administer and automate the administration of users, groups and computers, actively managed windows PowerShell scripts.
  • Provided first level administration of windows based email systems.Technical support for windows network TCP/IP , DNS and LDAP,VPN, IMAP, POP and PC
  • Escalated issues as needed and maintained communication with customer and technical teams. 
  • Actively involved with SQL server and windows media.
  • Actively involved in set up to Terminal Server LAN system
  • Managed customer service activities in several retail/service environment Provide end user training in operating systems, printers, scanners, and MS Office usage, MS Windows studio and basic computer operations. 
  • Customer service and answer call in terms of a solution and getting a new project.Managed VoIP for client agent Make understand the company policies to customers. 
  • Implement high availability and disaster recovery and IT service Management. 

Project: System integrations/Migration
Working through Giotech, I was part of the team for this project for a client company for three months, where I have involved to transition of programs to new platforms and the merger of    disparate systems from acquired client company.               
Results: Achieved seamless migrations and integrations that were transparent to client customers, accomplished with no unscheduled downtime.

Project: Network infrastructure and database  
During work with Giotech, I had a project with small team for a college IT networking and database for two months, where I consolidate SQL server database as well as successfully build a   network infrastructure domain for its own site and forest.
Result: Improved the consistency, recover-ability and accessibility.

Personal Banker Jun 2010Oct 2011 TSB bank London, UK
  • Handle transactions and answer customer queries.
  • Developing and maintaining relationships with TSB partners to maximize sales opportunities
  • Decipher customer needs and offer the best solution based on proper company policies.
  • Effectively communicate ideas, suggestions and answers. Complete complex money-related transactions.
  • Offer upgrades and new banking services or products Skills.
  • Handling customer complaints, questions, and concerns.
  • Opening and closing customer accounts. 
  • Financial solutions for customer such as Personal loan or business loan process
  • Processing cash with drawls and deposits.
  • Checking cheques and making sure they have been written out correctly.
  • Adhering to all bank security and compliance issues.
  • Removing cash deposits from automated teller machines.
  • Entering financial data into a computer terminal. Ordering Visa and ATM cards for customers.
  •  Accepting utility bill payments.
  • Investigating and reporting all discrepancies.
  • Cross-selling the Bank's services to customers.
  • Processing automatic transfers, Helping to open and close then bank
Personal Banker Nov 2008Jul 2010 Sonali Bank London, UK
  • Participate in monthly sales meetings, weekly partner connects and daily huddles
  • Balancing all money transactions and paperwork.
  • Safeguarding the cash draw. 
  • Small business needs, such as loans to finance new/existing owner-occupied properties.
  • Transferring cash from one bank account to another.
  • Performing complex mathematical computations. 
  • Recommend the best products, services and solutions for the customer/business.
  • Engage customers in conversations that directly align to their current and future financial needs and ensure customers feel understood, informed and confident in the outcome. Conversations include.
  • Verifying all checks for deposit.
  • Handling multiple priorities in a fast paced environment.
  • Carefully monitoring processes to ensure that things are done properly.
  • Assisting customers who want to access their safety deposit boxes.
  • Promoting the banks loans and services at every opportunity.
  • Occasionally covering for other banking staff who happen to be absent from work.
  • Handling multiple priorities in a fast paced environment. Typing routine letters, reports and forms.   
  • Informing customers about the banks latest products.
  • Open accounts, resolve problems and show customers how to access and manage their accounts to take full advantage of their account facility.
  •  Answering customer enquiries regarding their account balances.
  • Greeting customers in a polite and friendly manner.   
  • Processing electronic transactions.
  •  Assisting with credit control processes.
Sales Advisor Oct 2006Oct 2008 O2 Telecommunications London, UK
  • Help to maximise sales for the store and across wider channels.   
  • Operate till and handle financial transactions, processing payments of various kinds.
  • Stocking, replenishing and cleaning sales areas.
  • Arranging delivery dates for larger items, dealing with customer complaints.
  •  Monitoring and updating sales display areas.
  • Customer service and answer phone call in regards to upgrade for users.
Bachelor of Science: Electrical & Communication Engineering London, UK London Metropolitan University Jul 2010

EDI Level 4 Diploma in Customer Service
Aug 2010
Employee of the Month, Sonali Bank Uk
November 2009

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Resume Details

This is a real resume for a IT Support Administrator in Paterson, New Jersey with experience working for such companies as Giotech, Tsb Bank, Sonali Bank. This is one of the hundreds of IT Support Administrator resumes available on our site for free. Use these resumes as templates to get help creating the best IT Support Administrator resume.

Previous Companies:

  • Giotech
  • TSB bank
  • Sonali Bank

Previous Job Positions:

  • IT Support Administrator
  • Personal Banker
  • Sales Advisor


  • London Metropolitan University

Level of Education:

  • Bachelor of Science

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