I presently manage an eleven person team of operators, technicians, and administrators. I have staffed our NOC for 24/7/365 coverage.
I restructured the team to have three tiers of support within our group, to reduce escalations and outage times. This also ensures that we meet and exceed our promised SLA goals to IT and the business.
I am the designated incident manager for the organization. I receive most escalations after hours. I am also a fourth-tier technical escalation point for my team. I also have a large stake in change management, as well as problem management. All of these methodologies are based upon the ITIL framework.
I work with IT and other departments to plan and complete projects, focusing on the operationalizing and monitoring of the new applications or processes. Nothing goes into production without my team's approval.
I was the team lead for the Systems Engineering group. This included being lead on projects and initiatives.
I was a liaison to other departments and the business for our team.
I delegated tasks to the rest of the team, from the manager, and I provided oversight on these tasks.
I reviewed all changes the team would be making to ensure that they were necessary and correct, before having them reviewed by the change management team.
I handled most advanced domain functions, such as modifying our active directory structure, DNS, group policy, and sites and services.
I was the lead for Linux, storage, and VMWARE administration needs that our engineers would have.
I administrated our Linux and Windows environments.
I configured and supported Active Directory, Compellent storage, SCCM, SCOM, IIS, SQL, and WSUS.
I was responsible for performing our patching maintenance, and I also worked many of our hardware maintenance windows.
I also worked with Red Hat Enterprise Linux and our installations of Puppet, Tomcat, and basic support for the OS.
I was able to utilize my networking skills to support our Network Engineer by helping monitor and configure many different Cisco devices and network topologies in our organization.
I was chosen to work on many high visibility projects early on in my employment, and I had great success.
I split my time between projects and, 'keeping the lights on,' tasks. I would work trouble tickets, and I always made our SLAs were never breached.
I was a field network/systems administrator for over 250+ different customers based in the Western U.S., Canada, and Mexico.
I managed my own time and resources, and I travelled, on average, five-thousand miles a month.
I was able to utilize my unique skillset in networking and systems engineering to plan, install, and support new networks and server environments.
Many of the networks I built were complex and spanned several miles across the customer site. They consisted of WiFi, RF, high-gain antennas, and powerful, weather-resistant access points.
I supported Red Hat Enterprise Linux and Windows Server environments on a daily basis via remote and on-site support.
I successfully communicated highly-technical information to non-technical management, customers, and vendors.
I used my documentation skills to keep track of all of the different domain, network, and systems configurations our customers had so we could efficiently provide support.
I provided cost-effective, reliable solutions for both simple consumer and complex small-business requirements.
I provided excellent service after the sale, to build a large, trusting customer base.
I suspended the operation of this venture, during my employment with cat-man-du, as this was a conflict of interests.
I was the sole technician for the Dumas, Texas office location, providing network and systems administration for small-businesses and residential customers.
I grew the business locally and regionally to levels never before seen. The customer base I developed is still loyal and strong to the company this day.
I helped develop and refine many of the processes used during and after my employment.
I supported all Microsoft operation systems from Windows 98 to Server 2008.
The position was heavy on sales. I was an accomplished salesperson, selling many business and residential class systems and infrastructure.
I provided excellent customer service both remotely and on location.
This is a real resume for a IT Operations Manager in Broomfield, Colorado with experience working for such companies as Transfirst, Llc, Turnkey Computer Systems. This is one of the hundreds of IT Operations Manager resumes available on our site for free. Use these resumes as templates to get help creating the best IT Operations Manager resume.
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