Progressive - IT Manager Resume Example

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Andrew King
XXXX XXXXXXXXX XX, Concord, OH 44077
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Service-oriented IT Manager with over 20 years experience  in IT Management. Core competencies include resource managemnt, development and planning, developing effective working relationships with all levels of the organization and strong analytical skills . I handle my tasks with accuracy and efficiency.

Skills
  • Administration and Management
  • Complex Problem Solving
  • Time Management
  • Service Management
  • Process Improvement
  • Troubleshooting
  • Technology
  • Business Intelligance
  • Negotiation
  • Analysis
Experience
IT Manager Feb 2004－Present Progressive － Mayfield Village, OH
  • Responsible for the health, maintenance, support and enhancement of several data warehouses and applications that include: Direct Internet DW, Agent Internet DW, Marketing / Display Add DW and the Agent DW. Applications include Agency Performance Tracking, Agent Bill Commissions, Agent Download, Agent Marketing Website, Client Profile for FOA, Contingent Commission Website, Distributor Database (DDB), EnRoute, Saratoga, Oneview and Affiliates.
  • Work hard to understand the priority of work in each of these areas to ensure that the team is working on the highest priority work.
  • Facilitate planning meetings to manage the resource availability on the team with the demand of the business. Participate in monthly RPCT meetings and make my resources available to work outside of the platform.
  • Familiar with the Enterprise, RTB and Platform governance processes and have experience with working projects through each.
  • Responsible for maintaining team health and working with the Individual Contributors to ensure that they are engaged, motivated and developing their skills to align with their personal wants and needs and the needs of the overall team.
  • Responsible for ensuring that business customer's needs are met / exceeded and communicate regularly to make sure they are aware of the status of the team's work and any issues.
Business Intelligence Consultant Jan 2001－Jan 2004 Risetime Consulting － Beachwood, OH
  • Analyze competitive market strategies through analysis of related product, market, or share trends.
  • Communicate with customers, competitors, suppliers, professional organizations, or others to stay abreast of industry or business trends.
  • Synthesize current business intelligence or trend data to support recommendations for action.
  • Analyze technology trends to identify markets for future product development or to improve sales of existing products.
  • Create business intelligence tools or systems, including design of related databases, spreadsheets, or outputs.
IT Manager - Business Intelligence Feb 1998－Feb 2001 Avery Dennison － Painesville, OH
  • Manage timely flow of business intelligence information to users.
  • Generate standard or custom reports summarizing business, financial, or economic data for review by executives, managers, clients, and other stakeholders.
  • Identify or monitor current and potential customers, using business intelligence tools.
  • Maintain or update business intelligence tools, databases, dashboards, systems, or methods.
  • Create business intelligence tools or systems, including design of related databases, spreadsheets, or outputs.
  • Analyze technology trends to identify markets for future product development or to improve sales of existing products.
IT Manager - Administrative Systems Jan 1993－Jan 1998 Avery Dennison － Painesville, OH
  • Develop and interpret organizational goals, policies, and procedures.
  • Develop computer information resources, providing for data security and control, strategic computing, and disaster recovery.
  • Review project plans to plan and coordinate project activity.
  • Consult with users, management, vendors, and technicians to assess computing needs and system requirements.
  • Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.
  • Recruit, hire, train and supervise staff, or participate in staffing decisions.
  • Direct daily operations of department, analyzing workflow, establishing priorities, developing standards and setting deadlines.
  • Prepare and review operational reports or project progress reports.
Computer Programmer Jan 1985－Jan 1993 Avery Dennison － Painesville, OH
  • Develop new and modify existing software to create new functionalality, correct errors, or to improve its performance.
  • Develop and direct software system testing and validation procedures, programming, and documentation.
  • Analyze user needs and software requirements to determine feasibility of design within time and cost constraints.
  • Consult with customers about software system design and maintenance.
  • Train users to use new or modified systems.
Computer Operations Supervisor Jan 1982－Jan 1985 Avery Dennison － Painesville, OH
  • Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Supervise the work of computer operators to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Computer Operator Aug 1980－Jun 1982 Avery Dennison － Painesville, OH
  • Respond to program error messages by finding and correcting problems or terminating the program.
  • Answer telephone calls to assist computer users encountering problems.
  • Record information such as computer operating time, problems that occurred, and actions taken.
Education
Associate of Applied Science : Computer Science Jun 1980 Institute of Computer Management － Cleveland, OH
IT Manager Business Intelligence Consultant IT Manager Business Intelligence IT Manager Administrative Systems Computer Programmer Computer Operations Supervisor Computer Operator

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About this resume

IT Manager FROM Concord , Ohio RESUME

This is a resume for a IT Manager in Concord, Ohio with experience working for such companies as Progressive and Risetime Consulting. The grade for this resume is 0 and is one of hundreds of IT Manager resumes available on our site for free. Use these resumes as templates to get help creating the best IT Manager resume.

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School Attended
Institute of Computer Management