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Blue Cross Blue Shield of NC - IPP Home Claims Processor Resume Example

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Audrey Patterson
XXXX XXXX XXXXXX XXXXX, Cary, NC 27519
Ph: XXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXX
Summary

Seasoned Claims Professional with more than 15 years of experience in fast-paced call center environment.. Excellent customer service and data entry skills.

Skills
  • Types 55 WPM
  • Proficient in Microsoft Office software
  • Excellent customer service skills
  • Basic knowledge of billing and coding
  •   
Experience
IPP Home Claims Processor Jun 2013－Present Blue Cross Blue Shield of NC － Durham, NC
  •  Process claims meeting department performance standards and guidelines for production and quality.
  • Contribute to a team environment by consistently exhibiting excellent interpersonal skills and demonstrating flexibility with daily operations/function.
  •  Responsible for the adjudication of commercial medical/vision claims using client benefit and provider payment schedules.
Customer Service Professional/Subject Matter Expert Nov 2011－Jun 2013 Blue Cross Blue Shield of NC － Durham, NC
  • Answered high volume internal/external customer phone calls while adhering to company quality and procedure metrics. 

.

  • Assisted Customer Service trainers with New Hire trainings with my role progression as a Subject Matter Expert.
Customer Service Representative Nov 2007－Nov 2011 Verizon Wireless － Wilmington, NC
  • Answered high volume internal/external customer phone calls while adhering to company quality and procedure metrics. 
  •  Researched and responded to inquiries to ensure timely resolution of customer issues.
Education
Bachelor of Science : Business Administration Saint Augustine's College － Raleigh, NC
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Customer Service Professional Subject Matter Expert Customer Service Representative

Resume Details

This is a real resume for a IPP Home Claims Processor in Cary, North Carolina with experience working for such companies as Blue Cross Blue Shield Of Nc, Verizon Wireless. This is one of the hundreds of IPP Home Claims Processor resumes available on our site for free. Use these resumes as templates to get help creating the best IPP Home Claims Processor resume.

Previous Companies:

  • Blue Cross Blue Shield of NC
  • Verizon Wireless

Previous Job Positions:

  • IPP Home Claims Processor
  • Customer Service Professional
  • Subject Matter Expert
  • Customer Service Representative

Schools:

  • Saint Augustine's College

Level of Education:

  • Bachelor of Science

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