Search Resume Examples

Urbandale Police Department Criminal Investigation Division - Investigations Analyst Resume Example

Customize this Resume
Owen Adams
XXXX XXXX XXXXX XXXXX , Des Moines , IA 50310
Professional Summary

Accomplished and driven Certified Fraud Examiner with a solid history of achievement in crime analysis and investigation. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include fraud, investigations, and data analysis.

  • Strong Judgment and Decision Making
  • Analytical Skills
  • Excellent Customer Service and Communication Skills 
  • High Priority on Accuracy and Attention to Detail 
  • Complex Problem Solving
  • Time Management
  • Able to Work Independently and In Team Settings
  • Proven Leadership Abilities 
Investigations Analyst / Support Specialist 02/2011 - Present
Urbandale Police Department - Criminal Investigation Division - Urbandale, IA
  • With minimal supervision, provides support for a team of Detectives and division Command Staff. 
  • Gathers, collects, and analyzes crime incident data. Presents information to detectives, and develops suspect profiles, to assist in the investigative process. 
  • Monitors and analyzes crime incident data for trends, patterns, and anomalies. 
  • Prepares and presents regular analytical reports on crime activity, trends, and preventative recommendations, and presents report findings to the Investigation and Patrol Divisions to aid in directing investigative and patrol efforts. 
  • Collaborates with outside agencies, including law enforcement agencies; state, county, and federal level enforcement divisions; and  retail, banking, and finance entities for information sharing, case development, and investigative assistance purposes. 
  • Responsible for organizing and facilitating the Central Iowa Fraud Investigator (CIFI) Peer Group, a multi-jurisdictional initiative consisting of law enforcement, bank, and finance industry representatives from across the Des Moines metro and surrounding areas. 
  • Hosts and leads bi-monthly meetings of peer group members, focused on sharing case information and leads, and developing fraud prevention and deterrence efforts. 
  • Acts as point of contact and liaison between group members; maintains database of suspect and case data; disseminates intelligence and information to group members as it becomes available regarding current fraudulent activities and trends. 
  • Acts as the department Victim/Witness Coordinator, providing information to crime victims and witnesses regarding resources and assistance available; liaisons between victims and witnesses, and local, state, and county level resource entities to ensure their needs are met and advocacy is provided following victimization. 
Customer Service Representative - Property & Casualty Lines 10/2010 - 02/2011
Nationwide Insurance - Des Moines, IA
  • Trained in customer service support in a fast-paced phone center setting.
  • Successfully completed all training processes and testing, and advanced to the final stages of training working in the phone center and assisting customers in real time. 
  • Successfully obtained required Iowa Property and Casualty Insurance licensing.
  • Left this position to accept employment with the Urbandale Police Department, for which I had applied before beginning employment with Nationwide. 
Sales Support Specialist 02/2010 - 10/2010
Principal Financial Group - Des Moines, IA
  • Under 36 hour deadline, accurately prepared proposals for all medical product lines. 
  • Analyzed large group and individual medical and financial data to determine appropriate product and benefit plan designs. 
  • Collaborated with several regional offices, adhering to specific regulations and specifications, while maintaining a high degree of accuracy.
  • Screened groups and individuals for risks. 
  • Successfully obtained required State of Iowa Medical Insurance Licensing.
  • Within three months of hire, was asked take on additional responsibilities by being trained on several new offices and procedures.
  • Left this position when the Medical Department was dissolved and all positions were terminated. 
Associate Financial Representative 04/2007 - 02/2010
Northwestern Mutual Financial Network - Urbandale, IA
  • Professional position requiring strong organizational skills and attention to detail. 
  • Responsible for conducting client correspondence, as well as maintaining record of correspondence, business activity, and client transactions.
  • Completion of all incoming paperwork, life and disability insurance applications, requiring a high level of accuracy. 
  • Maintained confidentially of client, Financial Representative, medical, and financial information for underwriting purposes. 
  • Coordinated schedule for Financial Representative, setting and following up on meetings. 
  • Maintained records of client/Financial Representative meeting notes and dictation.
  • Served as liaison between home office, underwriters, and clients.
  • General office and administrative assistant responsibilities. 
  • Successfully obtained Iowa Life and Health Insurance licensing 
  • Left this position to pursue opportunity with Principal Financial Group
Assistant Manager - Guest Services 12/2002 - 09/2007
Hastings Entertainment, Inc. - Ames, IA
  • Responsible for managing cashier stations, assisting cashiers and customers with customer service needs. 
  • Supervised front end and department associates.
  • Balanced cash registers and safe at open and close of store. 
  • Assisted with periodic inventory. 
  • Provided service in Café as needed to support associate. 
  • Maintained cleanliness and upkeep of store appearance.  
  • Worked independently carrying out the daily responsibilities required by store management.
Bachelor of Science: Criminal Justice, Sociology May 2008 Iowa State University - Ames, IA
Member, Association of Certified Fraud Examiners, 2014-Present
Member, International Association of Crime Analysts, 2012-Present
Love this resume? Customize this Resume

Resume Details

This is a real resume for a Investigations Analyst in Des Moines, Iowa with experience working for such companies as Urbandale Police Department Criminal Investigation Division, Nationwide Insurance, Principal Financial Group. This is one of the hundreds of Investigations Analyst resumes available on our site for free. Use these resumes as templates to get help creating the best Investigations Analyst resume.

Previous Companies:

  • Urbandale Police Department Criminal Investigation Division
  • Nationwide Insurance
  • Principal Financial Group

Previous Job Positions:

  • Investigations Analyst
  • Support Specialist
  • Customer Service Representative Property & Casualty Lines
  • Sales Support Specialist
  • Associate Financial Representative


  • Iowa State University

Level of Education:

  • Bachelor of Science

The Easiest Way to Create a Professional Resume.

Create a job-winning resume in minutes.

create your resume

Similar Resumes

View More

Special Investigatio...

Cheyenne, Wyoming

Companies Worked For:

Wyoming Department of Family Services, Goshen Coun...

Customer Support Spe...

Nampa, Idaho

Companies Worked For:

Sykes, HR Block, Camp Kuratli at Trestle Glen

Technical Support Sp...

El Paso, Texas

Companies Worked For:


Sales Support Specia...

Toledo, Ohio

Companies Worked For:

Buckeye Broadband, Citizens Bank

Associate Financial...

Parker, Colorado

Companies Worked For:

Northwestern Mutual James Dreiling, Capital Invest...

Peer Support Special...

Pikeville, Kentucky

Companies Worked For:

Hope in the Mountains, Food City, Cato Fashions, R...

Technical Support Sp...

Orlando, Florida

Companies Worked For:

Apple, SherwinWilliams Paint Store, Subway Restaur...

Direct Support Speci...

Kansas City, Missouri

Companies Worked For:


Get Started on Your Job-winning Resume Today!

Get all the help you need to create a professional resume in minutes. Includes thousands of pre-written examples for hundreds of jobs.

create your resume
Get Started on Your Job-winning Resume Today!