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Convergys - Internet Resume Example

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Evelyn Howard
XXXX XXX XXXXX, Cahokia, IL 62206
XXXXXXXXXXXXXXXXXXXXXXXXX
Ph: XXXXXXXXXXXX
Professional Summary

Accomplished and energetic [Executive Assistant] with a solid history of achievement in [Administration, Clerical, Sales, Public Relations and Repair type of work]. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include face to face negotiation], [marketing campaigns] and [strategic work].

Skills
  • Customer and Personal Service
  • Clerical
  • Social Perceptiveness
  • Communications and Media
  • Complex Problem Solving
  • Judgment and Decision Making
  • Computers and Electronics
  • Administration and Management
  • Economics and Accounting
Experience
Convergys Hazelwood, MO Internet/Phone Repair Rep Oct 2013Mar 2014
  • Oversee activities directly related to making products or providing services.
  • Assisted Customers with making payments online or over the phone
  • Guided customers on how to SELF repair their cable and phone equipment
  • Resolve customer complaints regarding sales and service.
  • Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.
  • Monitor customer preferences to determine focus of sales efforts.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
Massage Envy clayton, MO Receptionist Oct 2012Jun 2013
  • Keep a current record of staff members' whereabouts and availability.
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Receive payment and record receipts for services.
  • Hear and resolve complaints from customers or the public.
  • Schedule appointments and maintain and update appointment calendars.
  • File and maintain records.
  • Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
  • Refer unresolved customer grievances to designated departments for further investigation.
New Age Truth University City, MO Customer Service Representatives Apr 2007Jan 2013
  • Manage and maintain executives' schedules.
  • Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
  • Answer phone calls and direct calls to appropriate parties or take messages.
  • Attend meetings to record minutes.
  • Greet visitors and determine whether they should be given access to specific individuals.
  • Establish or maintain cooperative relationships with representatives of community, consumer, employee, or public interest groups.
  • Coach client representatives in effective communication with the public or with employees.
  • Purchase advertising space or time as required to promote client's product or agenda.
  • Prepare insurance claim forms or related documents and review them for completeness.
Education
Southern Illinois University Edwardsville Edwardsville, IL Bachelor of Science: Nursing/Business Completed coursework towards Bachelor of Science, 2012
Cahokia High School Cahokia, IL High School Diploma: Diploma May 2009
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Resume Details

This is a real resume for a Internet in Cahokia, Illinois with experience working for such companies as Convergys, Massage Envy, New Age Truth. This is one of the hundreds of Internet resumes available on our site for free. Use these resumes as templates to get help creating the best Internet resume.

Previous Companies:

  • Convergys
  • Massage Envy
  • New Age Truth

Previous Job Positions:

  • Internet
  • Phone Repair Rep
  • Receptionist
  • Customer Service Representatives

Schools:

  • Southern Illinois University Edwardsville
  • Cahokia High School

Level of Education:

  • Bachelor of Science
  • High School Diploma

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