BMO Harris Bank - Internal Contact Center Representative Resume Example

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Aaliyah Griffin
XXXX XXXXXXXX XXXXX, Plainfield, IL 60586
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXX
Professional Summary:

Seasoned customer service professional with twenty
seven years of experience in banking. Excellent investigational
and organizational skills used to ensure accuracy and efficiency. Track
record of providing exceptional customer service and exceeding goals
and expectations.


Experience:
Internal Contact Center Representative Oct 2012Present BMO Harris Bank Naperville, IL
  • Investigate and resolve account inquiries from other lines of business via phone and email
  • Provide effective solutions and guidance to bankers
  • Deliver efficient, professional and accurate resolutions to ensure customer satisfaction
  • Ensure adherence to bank policies and procedures as well as regulatory requirements and deadlines
  • Escalate non-standard trends and inquires when applicable
Certified IRA Specialist Jan 1991Oct 2012 BMO Harris Bank Naperville, IL
  • Serve as IRA subject matter expert of the IRA Department's role in bank acquisitions
  • Create and implement department policies and procedures in accordance with bank and IRS policies.
  • Train new team members and cross-train employees on new functions
  • Coach personal bankers and co-workers on compliance and operational issues
  • Audit IRA documents prepared by bankers with strict adherence to IRS guidelines
  • Resolve IRS reporting discrepancies to ensure compliance with regulatory guidelines and reduce risk
Education:
Aug 2004 2004 BYSIS IRA Institute - Aug 9-13, 2004 Chicago, IL
Individual Retirement Accounts American Institute of Banking Chicago, IL
Psychology 1986 - 1987 Joliet Junior College Joliet, IL
Skills:

Microsoft Office, TPSS, Touch Point Teller, MLS, Fiserve, Pep , Host, FDI, Filenet, Image Center, NCP, Profit Stars/Synergy, Diebold, Pendum, NCR, Remedy, Tripps, ARMS, Document Direct, Check Vision, BancTech, eVision, ATF and AE are used daily to fulfill requests.

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About this resume

Internal Contact Center Representative FROM Plainfield , Illinois RESUME

This is a resume for a Internal Contact Center Representative in Plainfield, Illinois with experience working for such companies as BMO Harris Bank and BMO Harris Bank. The grade for this resume is 0 and is one of hundreds of Internal Contact Center Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Internal Contact Center Representative resume.

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School Attended
2004 BYSIS IRA Institute - Aug 9-13, 2004