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Hansen Family Hospital - Interim Director of Surgical Services Resume Example

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Allison Flores
XX XXX XXXX XXXX, Mason Ciy, IA 50401
Professional Summary
A passionate, highly engaged nursing leader with 27 years of experience within the Department of Surgical Services.
  • Skilled nursing educator.
  • Results-oriented Director of Surgical Services possessing comprehensive knowledge of CQI and Toyota Production System(Lean) methodologies.
  • Innovative leader adept in the creation of exceptional customer service for the surgical patients and their families.
  • Process improvement
  • Flexible thinker
  • Strong public speaker
  • Customer-oriented
  • Leadership mentoring
  • Team building
  • Conflict resolution
Interim Director of Surgical Services 08/2012 - 06/2014
Hansen Family Hospital - Iowa Falls , IA
  • Served as nursing leader of Surgical Services which included: OR, PACU, Pain Clinic, Surgical Clinic, SDS and Anesthesia.
  • Collaboratively designed and planned for a move to a 30 million dollar new hospital.
  • Effectively organized and led the surgical services team to open the new facility and to begin performing surgical cases seamlessly.
  • Ensured policies and procedures were appropriate for a e successful DIA survey.
  • Measured and improved  metrics such as  turn-over times and IV first-start rate utilizing lean methodology during daily huddles.
  • Drafted budget for surgical services and monitored expenditures. Reduced overtime use after move to new facility to zero for four pay periods. Paid FTE's were 1.9 under budget for FY 2012.
  • Served as a member of the hospital patient experience team.
Director of Surgical Services 06/2005 - 02/2012
Mercy Medical Center North Iowa - Mason City, IA
  • Responsible for the strategic and operational management of the Department of Surgical Services.
  • Led a team of 125 employees in OR, Central Sterile, Preadmission, SDS, PACU, GI, Cardiovascular Recovery Unit and Anesthesia.
  • Developed and mentored 3 Clinical Managers in the areas.
  • Led the team to improve multiple processes while employing Lean methodologies(Toyota Production System). I.E. Decreased total joint turn-over from 30 minutes to 10 minutes.
  • Led team to multiple successful Joint Commission Surveys.
  • Led hospital-wide team to improve SCIP core measures. Improved SCIP metrics to top 10 percent nation-wide.
  • Analyzed and improved documentation for the SDS patient during the admission process which decreased the time from 105 minutes to 75 minutes.
  • Prepared for and implemented Surginet electronic medical record for the OR.
  • Improved efficiency of several of the units by participating in 5S events.
  • Initiated a robotic program for OR and EUS service for  GI lab.
Director of Perianesthesia Services 05/1987 - 06/2005
Mercy Medical Center-North Iowa - Mason City, IA Responsible for overseeing the operational functions, policies
and nursing staff for PACU, SDS, Surgical Holding Area, Cardiovascular Recovery Unit, Anesthesia and Preadmission Testing unit.
  • Implemented Preadmission testing department and in collaboration with the Anesthesia providers provided anesthesia evaluation clinic for major surgical cases.
  • Implemented and managed pain management clinic.
  • Decreased charting time in PACU from 19 minutes to 10 minutes.
  • Blended  team when two hospitals consolidated. Created new processes, policies and staffing matrix to ensure the merger was  seamless.
  • Participated in the design, build and move to a new surgical services area during a 19 million dollar renovation.
Education Coordinator 05/1980 - 05/1987
Mercy Medical Center North Iowa - Mason City, IA
  • Developed, organized, planned and instructed in-services and CEU classes for the staff nurses.
  • Served as instructor for many courses such as ACLS, BCLS and dysrhythmia interpretation.
  • Developed policies for new equipment and processes to accompany the educational experience.
Cardiac ICU -staff nurse 06/1974 - 05/1980
Mercy Medical Center North Iowa - Mason City, IA
  • Provided direct nursing care to the critical cardiac patient.
  • ACLS certified instructor and BCLS instructor. Presented many certification courses for staff.
  • Instructor for dysrhythmia interpretation and advanced 12-lead EKG interpretation.
  • Member of coronary care ambulance team-responded to calls of patients experiencing life-threatening cardiac events.
Medical Surgical Unit-staff RN 05/1972 - 06/1974
Mercy Medical Center North Iowa - Mason City, IA
  • Provided direct patient care to medical/surgical patients.
  • Served as relief charge nurse.
Master of Arts: Instructional Design 1984 University of Iowa - Iowa City , IA
Bachelor of Science: Nursing 1979 University of Dubuque - Dubuque, IA Graduated Summa Cum Laude
Associate of Science: Nursing 1972 North Iowa Area Community College - Mason City, IA
High School Diploma: 1970 Mason City High School - Mason City, IA
Recognitions, awards, presentations
  • Successfully completed 30 hour course entitled Trinity Health-Foundations in Leadership.
  • Awarded Trinity Health Annual 'Excellence in Care' award for presenting at the Trinity Fall Conference regarding Evidenced Based practice work on pain management for the surgical patients.
  • Awarded Mercy Legend award which is presented each year to the person the staff has nominated for outstanding performance throughout a successful career at the hospital.
  • Certified by Mercy Medical Center-North Iowa in successful adjudication of A3 project.
  • Taught multiple classes for the hospital throughout career for  CQI, ACLS, BCLS, SCIP.
  • Served as chairman of North Iowa Area Community College Health Division Advisory Council for many years.
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Resume Details

This is a real resume for a Interim Director of Surgical Services in Mason Ciy, Iowa with experience working for such companies as Hansen Family Hospital, Mercy Medical Center North Iowa. This is one of the hundreds of Interim Director of Surgical Services resumes available on our site for free. Use these resumes as templates to get help creating the best Interim Director of Surgical Services resume.

Previous Companies:

  • Hansen Family Hospital
  • Mercy Medical Center North Iowa

Previous Job Positions:

  • Interim Director of Surgical Services
  • Director of Surgical Services
  • Director of Perianesthesia Services
  • Education Coordinator
  • Cardiac ICU staff nurse


  • University of Iowa
  • University of Dubuque
  • North Iowa Area Community College
  • Mason City High School

Level of Education:

  • Master of Arts
  • Bachelor of Science
  • Associate of Science
  • High School Diploma

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