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State Of Mn - Intake And Investigations Section Manager Resume Example

Madison Rivera
XXX XXXX XXX XXXXX, West Saint Paul, MN 55118
Professional Summary
Accomplished and committed leader with exceptional analytical and compliance regulatory skills.  Manager of the Intake and Investigations Units: responsible for receipt and assessment of all reports of licensing violations and maltreatment for State of MN, Department of Human Services (DHS) directly licensed programs and adult foster care homes.  This includes child care centers, adolescent treatment centers, and residential, outpatient, and day programs for people with chemical dependency, disabilities, or mental illness.  The unit protects the health, safety, rights and well-being of those receiving services by receiving, assessing, investigating, and taking action on reports of maltreatment.  
  • Proven leader of 35 professional staff
  • Strong analytical skills, including ability to analyze information to determine why policies, procedures and/or training are not achieving compliance.
  • Skilled at interpreting and applying statutes and rules to determine compliance.
  • Experienced resource on policy and program issues for stakeholders and partnering agencies.
  • Successful collaboration with other lead investigative agencies, Ombudsman's offices, policy and consumer groups.
  • Exceptional problem solver and critical thinker.
Intake and Investigations Section Manager Mar 2003Present State of MN, Department of Human Services St. Paul, MN
  • planned, managed, evaluated and lead the activities of the intake and investigation units
  • determined need for policy and procedure improvements, developed resources and plans to meet such needs
  • established standards for quality and timeliness of work
  • selected staff, and evaluated employee performance
  • communicated, interpreted and advised staff on policies and procedures, statutes and rules
  • prepared periodic reports and data analysis
  • collaborated with other divisions, programs, public and private agencies, community groups and other organizations
  • recommended policy, legislation and changes to rules and statutes
Intake and Investigations Unit Manager Feb 1996Mar 2003 State of MN, Department of Human Services St. Paul, MN
  • ensured compliance with all applicable rules and statutes, including the reporting of maltreatment of vulnerable adults, reporting of maltreatment of minors, data practices, due process, and all DHS licensing rules and statutes
  • ensured adherence to labor contracts and all employment law requirements
  • ensured adequate and qualified personnel available so that investigations were conducted in accordance with law and policy
  • ensured correction was identified to reduce the risk of recurrence of maltreatment of persons receiving services
Senior Investigator Sep 1995Feb 1996 State of MN, Department of Human Services St. Paul, MN
  • investigated reports of maltreatment of children and vulnerable adults receiving services in all programs licensed by DHS
  • mentored other investigators, provided training and reviewed written work, assisted in development of investigations skills
  • assessed reports received to determine what action was  taken
  • through investigation determined what occurred, whether the occurrence met a definition of maltreatment, who was responsible, and what action was necessary to reduce the likelihood of recurrenc
Human Services Investigator Sep 1990Feb 1996 State of MN, Department of Human Services St. Paul, MN
Bachelor of Arts : Organizational Studies Bethel College
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This is a real resume for a Intake and Investigations Section Manager in West Saint Paul, Minnesota with experience working for such companies as State Of Mn, Department Of Human Services. This is one of the hundreds of Intake and Investigations Section Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Intake and Investigations Section Manager resume.

Previous Companies:

  • State of MN
  • Department of Human Services

Previous Job Positions:

  • Intake and Investigations Section Manager
  • Intake and Investigations Unit Manager
  • Senior Investigator
  • Human Services Investigator


  • Bethel College

Level of Education:

  • Bachelor of Arts

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