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Ne Agencies Thru Kelly Staffing Agency - Insurance Sales Agents Resume Example

Luke Young

Service-oriented professional with more than 7 years background in customer service. Core competencies include inbound call center, quality assurance, a positive attitude, ongoing excellent communication and time management skills. Completes goals accurately and efficiently.

  • Administration and Management
  • Sales and Marketing
  • Quality Control Analysis
  • Customer and Personal Service
  • Active Listening
  • Service Orientation
  • Judgment and Decision Making
  • Experienced with SAP
Insurance Sales Agents 02/2015 to 02/2015
NE Agencies (thru Kelly staffing agency)
  • Transferred agents to insurance underwriters to obtain further information, quote rates, or explain company underwriting policies.
  • Reviewed company records to determine weather insurance agent needed a new market on single risk or group of closely related risks, or required assistance on an existing policy.
  • Provided agent the company that offers type of coverage they requested, and transferred the call, or gave the phone number to them.
Customer rep 11/2014 to 01/2015
Allstate (thru Kelly staffing agency)
  • Contacted businesses or private individuals by telephone to solicit sales, growing new accounts.
CSR 06/2010 to 08/2014
MEDTRONIC (thru Manpower staff agency)
  • Reviewed insurance policies to determine coverage.
  • Prepared insurance related documents and reviewed them for completeness.
  • Contacted insured or other involved persons to obtain missing information.
  • Reviewed records for completeness, accuracy, and compliance with regulations.
  • Conferred with customers by telephone, offered information about products or services, took orders, canceled accounts.
Customer Service Rep 01/2008 to 01/2010
Nationwide (thru Kelly staffing agency)
  • Received a high volume of inbound calls; resolved member issues by navigating multiple systems to answer their questions and or to process payment requests.
  • Assisted Sales Agents with Client retention by navigating between active systems and performing real-time maintenance to the members account.
  • Handled complex and or complaint calls by use of empowerment, personal judgment, and waivers.
Member Service Rep 01/2007 to 01/2008
USAA (thru Kelly staffing agency)
  • Answered high volume of incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
  • Placed outbound calls for CEO and executive officers. 
Web Site Tech Support 01/2007 to 01/2008
USAA con't
  • Solved member issues including: Navigation assistance, complex analysis, pin resets, registration, payments, transfers, technical errors, while navigating throughout the web site utilizing dual monitor screens.
  • Answered inbound calls assisting computer users encountering problems.
college experience: St. Phillip's College - TX
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Resume Details

This is a real resume for a Insurance Sales Agents in San Antonio, Texas with experience working for such companies as Ne Agencies Thru Kelly Staffing Agency, Allstate Thru Kelly Staffing Agency, Medtronic Thru Manpower Staff Agency. This is one of the hundreds of Insurance Sales Agents resumes available on our site for free. Use these resumes as templates to get help creating the best Insurance Sales Agents resume.

Previous Companies:

  • NE Agencies thru Kelly staffing agency
  • Allstate thru Kelly staffing agency
  • MEDTRONIC thru Manpower staff agency

Previous Job Positions:

  • Insurance Sales Agents
  • Customer rep
  • CSR
  • Customer Service Rep
  • Member Service Rep


  • St. Phillip's College

Level of Education:

  • college experience

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