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Baptist Health - Insurance Follow Up Team Lead Resume Example

Skylar Simmons
XXXX XXXXX XXXX XX, Louisville, KY 40291
Professional Summary

Goal-oriented Insurance follow-up team lead dedicated to customer satisfaction and meeting aggressive goals. Highly motivated and detail oriented with over 8 years experience in the business office at Baptist Health.


Detail Oriented Dedicated to Excellent Customer Service

Achieves tasks quickly and efficiently HBI user

Symposium Supervisor Proficient in Microsoft Office Programs

Claims Administrator user

Insurance Follow-Up Team Lead Nov 2008Present Baptist Health Louisville, KY
  • Delegating work duties to individual staff members
  • Answering questions from staff to resolve claims
  • Analyze the individual performance of each team member and provide assistance for them to perform better
  • Report any problems to upper management
  • Identify problems from payors and report to upper management for resolution
  • Send accounts to the hospitals for charge audits to ensure accurate billing
  • Identify problems on claims and notify billing staff for resolution
  • Monitor calls for performance evaluation
  • Track daily productivity of team members and identify strengths and weakness
  • Export reports from hbi to excel for staff to work
  • Contact provider reps to assist in resolving claims issues
  • Run symposium reports 
  • Set up new users for Availity website for claim status 
  • Handle RSource return accounts and review for adjustment or underpayment
  • Approve or deny payment plans 
  • Run ATB's for team members to work from
  • Work aged reports for claim
  • Set up new employees in symposium and zirmed
  • Train all new team members for insurance follow up 
  • Act as call center team lead when they are out of the office
  • Review adjustment and cash transfer sheets for accuracy and have AR post
  • Other duties assigned by management
Collections Specialist Jul 2006Nov 2008 Baptist Healthcare System Louisville, KY Ensured Hipaa Compliance
  • Responsible for answering inbound calls for the call center
  • Mailed patients itemized billing statements and financial assistance applications
  • Received return mail and contacted patients for correct billing information
  • Assisted patients with questions regarding their billing statements and charges incurred
  • Identified problems on patient accounts and sent to appropriate departments for resolution
  • Assisted patients with their complaints and sent to the appropriate areas for auditing and patient satisfaction
  • Assisted patients with past due balances and set accounts up on payment plans
  • Processed credit cards for payment
  • Responsible for reviewing accounts for possible adjustments and appeals
  • Added and removed insurances from patient accounts for correct billing
  • Responsible for following up on denials from insurance companies 
  • Printed and mailed medical records to insurance companies for claims processing and appeals
  • Contacted insurance companies and patients for information to resolve claims
  • Worked from an ATB report
  • other duties assigned by management
Clerical Associate Feb 2003Jul 2004 Deaconess Hospital Evansville, IN
  • Ensured compliance with Hipaa
  • Answered inbound calls from physicians and patient families
  • Transcribed physician orders onto medication records and kardex's
  • Called consults to physicians
  • Scheduled tests and labs for patients while in the hospital
  • Entered patient orders into computer scheduling system
  • Assembled charts for new patients
  • Filed lab and test results in patient charts
  • Sent patient charts to medical records
  • Ordered supplies through material management
  • Placed work orders for equipment maintenance
  • Filled out consents and assembled surgery packets for patients
  • Scheduled tests and lab work for patients prior to discharge
  • Scheduled appointments for patients prior to discharge

Bachelor of Science: Elementary Education May 2002 Southern Illinois University Carbondale, IL
Associate of Science: Elementary Education May 2000 Wabash Valley College Mt. Carmel, IL
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Resume Details

This is a real resume for a Insurance Follow Up Team Lead in Louisville, Kentucky with experience working for such companies as Baptist Health, Baptist Healthcare System, Deaconess Hospital. This is one of the hundreds of Insurance Follow Up Team Lead resumes available on our site for free. Use these resumes as templates to get help creating the best Insurance Follow Up Team Lead resume.

Previous Companies:

  • Baptist Health
  • Baptist Healthcare System
  • Deaconess Hospital

Previous Job Positions:

  • Insurance Follow Up Team Lead
  • Collections Specialist
  • Clerical Associate


  • Southern Illinois University
  • Wabash Valley College

Level of Education:

  • Bachelor of Science
  • Associate of Science

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