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Hertz - Instant Return Rep Resume Example

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Julian Phillips
XXX XXXXXXXXXX XX, Chesapeake, VA 23320
Energetic, resourceful, and efficient customer service professional with 5+ years of experience driving customer satisfaction results through demonstrated professionalism and a strong work ethic. My excellent communication and customer interaction skills have consistently added value to the organization.

  • Customer needs assessment
  • Customer relations
  • Strategic planning
  • Customer-oriented
  • Talented multitasker
  • Adaptable
  • Strong public speaker
Instant Return Rep, May 2012Present Hertz, VA
  • Responsible for assisting customers with the end to end express return process as efficiently as possible.
  • Consistently provides excellent client servicing while answering any customer concerns in person and via telephone inquiry.
  • Effectively carry out the vehicle inspection process, which includes validating that terms of rental contracts are met.
Customer Care Assistant, May 2013Jun 2013 Xerox, Chesapeake, VA
  • Responsible for consulting with clients regarding amendments to their service plans.
  • Acted as a client concierge fielding questions on pensions specific details.
  • Assisted in the research and completion of all client, participant, or employees requests.
Cashier, May 2010Jan 2012 Pollards Chicken, Virginia Beach, VA
  • Responsible for customer satisfaction and accuracy of placed orders.
  • Cash management.
  • Ability to complete tasks for all positions needed for a successful shift crew including food prep and line cook.
Jun 2009May 2010 Farm Fresh, Virginia Beach, VA
  • Managed cake orders placed in bakery department.
  • Ensured customer satisfaction and on schedule completion and delivery of special occasion desserts.
  • Assisted with real-time customer orders of prepared deli items.
  • Exceeded monthly sales requirements of promotional items.
Sales and Service Representative, Oct 2005Jun 2007 Richmond Times Dispatch, Richmond, VA
  • Top sales representative for Richmond Times Dispatch subscriptions.
  • Senior team member responsible for training and mentoring new members.
  • Consistently achieved and exceeded sales goal of 25-30 new and renewed subscriptions monthly.
Associates of Science degree, Social Sciences, Dec 2013 Tidewater Community College, VA
Diploma , Jun 2009 Varina High School, Richmond, VA
English, Tagalog
Employee of the Month, Oct 2013
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Resume Details

This is a real resume for a Instant Return Rep in Chesapeake, Virginia with experience working for such companies as Hertz, Xerox, Pollards Chicken. This is one of the hundreds of Instant Return Rep resumes available on our site for free. Use these resumes as templates to get help creating the best Instant Return Rep resume.

Previous Companies:

  • Hertz
  • Xerox
  • Pollards Chicken

Previous Job Positions:

  • Instant Return Rep
  • Customer Care Assistant
  • Cashier
  • Sales and Service Representative


  • Tidewater Community College
  • Varina High School

Level of Education:

  • Associates of Science degree
  • Diploma

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