Rubbercraft Corp of CA Ltd - Inside Sales Representative Resume Example

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Sofia Cox

XXXXX XXXXXXX XXX, Lomita, CA 90717

H: XXXXXXXXXXXX

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Professional Summary

By increased responsiveness, attention to customer detail and demand; I was able to establish trusting relationships directly impacting Rubbercraft's key customer base in the south east territories therefore winning the largest single dollar value award in Rubbercraft's history.

Skills

Building comfortable, trusting relationships with internal and external customers.
Ability to skillfully and professionally respond to customers via phone or written correspondence.

Able to handle a large volume of work and can be depended upon to take on tasks and complete them with little to no supervision.
Maintain "cool" attitude under stressful situations.

Experience

Inside Sales Representative 04/2007 to 03/2015 Rubbercraft Corp of CA Ltd – Long Beach, CA

Responsible for quotations, orders, status, customer care from cradle to grave for large volume (Gulfstream, Siemens, Boeing, Bell, Lockheed, DRS, L-3, Northrop) and small volume accounts for Aerospace, Industrial, Military and Commercial accounts.

Front line as a company representative for existing customer accounts and tandem support for the regional sales territories. Working with multiple internal departments (Engineering, Pricing, Purchasing, Planning, Production, Quality, Accounting and Shipping) in order to provide positive customer experiences.

Customer Service Representative 01/2007 to 03/2007 Bryant Rubber Corp. – Harbor City, CA Sales support for customer accounts, providing pricing, order status and delivery information.

Customer Service Representative 02/2000 to 01/2007 Esterline Mason – Sylmar, CA

Ownership of specific territories and customer base, providing support to existing accounts by telephone, fax and e-mail.

Managing the order process from start to finish by providing quotations, order acceptance/entry, status, and follow-up after order completion.

Customer Service Administrator 06/1998 to 01/2000 Esterline TA Mfg – Valencia, CA Inside sales support to multiple key accounts by responding to customer inquiries, providing quotations, processing orders and follow-up status through to order shipment.

Education