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Department of Veterans Affairs - Information Technology Specialist Resume Example

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Luke Young
Professional Summary

Typing, Microsoft Word, Excel, Powerpoint.

Information Technology Specialist (Data Management) 10/2007 to Present
Department of Veterans Affairs New Orleans, LA
  • Update CIM Phone List as necessary 
  • Update ITAC Phone List
  • Update the ITAC information on the Intranet
  • Assist ITAC with performing their duties more effectively
  • Trains ITAC on duties and responsibility
  • Ensures EPAS forms are complete before each monthly NEO
  • Ensembles envelopes for NEO (ITAC contact codes, additional handouts).
  • Update and keep ITAC contact cards for NEO current
  • Ensures classroom is clean and ready to go for monthly NEO
  • Teach computer training to new employees as part of NEO
  • Create each user a NETWORK account
  • Ensures employees complete yearly mandatory training
  • Reserves Computer Training Room as needed
  • Conducts Equipment inventory quarterly
  • Completes Action items in a timely manner when assigned
  • Work with ITAC's to update the ITAC phone directory in VISTA
  • Create VISTA account
  • Reset Access/Verify codes
  • Reset NT passwords
  • Modify accts according to EPAS request
  • Complete EPAS forms in a timely manner
  • Creates/modify CPAC ACCOUNTS for CPAC users in VISTA by accessing the SRF database and completing the necessary section.
  • Works well with other employees and staff
  • Works with Wen team in coordinating the new Clearance EPAS Forms
  • Works with ISO's to assure access
  • Follow-up with customers
  • Maintain accounts in Active Directory for current info, inter-facility moves, inactive accounts, etc.
  • Attends monthly NEO conference calls
  • Attends monthly National ADPAC call
  • Presenter for SLVHCS monthly NEO
  • Timekeeper/ Primary and back-up
  • Submit National Service Desk Tickets as necessary
  • Runs custom queries in Active Directory when needed
  • Updates employees menus/keys are requested via Service Desk Tickets as assigned
  • Creates/modify  accounts for Regional VISTA as requested
  • Assist user at OI&T counter with laptop, codes etc.
  • Create VISTA accounts for users per VISN 16 EPAS request

Computer Assistant/Helpdesk 04/2000 to 10/2007
Department of Veterans Affairs New Orleans, La
  • Grant computer access
  • Clears and unlock Network accounts
  • Delete user's profile from PC
  • Add virtual memory to PC
  • Review daily Work Orders
  • Prepare and organize books for orientation
  • Answers telephone
  • Give user's access to certain menu's and keys in VISTA
  • Schedule the conference room for events
  • Clear printers in window
  • Clear ports
  • Follow up on work orders/NOIS tickets
  • Reset user's access/verify code in VISTA
  • Error correct a progress note
  • Send out postmasters to the SLVHCS staff
  • Install new version of CPRS when not pushed to a PC
  • Install VISTA back onto Pc's
  • Delegate menu's to ITAC'S and Alternates
  • Help user Archive mailbox in Outlook
  • Assist user's who cannot get into Outlook
  • Give user's access to spooler
  • Install software on PC's
  • Install printers on user's PC
  • Enter Work Orders and NOIS request
  • Remove patches from PC's
  • Install ProComm on PC's
  • Forward calls to on-call pager
  • Install print drivers
  • Schedule meetings
  • ITAC for Patient Guides
  • Troubleshoots PC problems user may have
  • Contact PC tech for status of Work Orders
  • Handles calls for main office when staff is not available
  • Copy information onto CD's for ITAC's and other SLVHCS employees
  • Assist user's with the use of scanning documents
  • Clear users electronic signature codes in VISTA
  • Clear Employees VISTA menus/keys when leaving station
  • Deactivate VISTA accounts
  • Edit introductory text in VISTA
  • Release users that have signed on to multiple workstations
  • Reopen Work Order tickets that may not be complete
  • Close completed Work Orders
  • Complete Helpdesk Work Orders/NOIS request
  • Create new account for new employees entering on duty
  • Reactivate accounts for users that have not signed on for over ninety days
  • Answer calls for CPRS team when away
  • Assist users with software issues
  • Add users to the VIC write group
File Clerk Medical Records 10/1994 to 04/2000
Department of Veterans Affairs New Orleans, La


  • Add new material to file records, and create new records as necessary.
  • Answer questions about records and files.
  • Assign and record or stamp identification numbers or codes in order to index materials for filing.                 
  • Enter document identification codes into systems in order to determine locations of documents to be retrieved.
  • Find and retrieve information from files in response to requests from authorized users.
  • Keep records of materials filed or removed, using logbooks or computers.
  • Modify and improve filing systems, or implement new filing systems.
  • Perform periodic inspections of materials or files in order to ensure correct placement, legibility, and proper condition.
  • Place materials into storage receptacles, such as file cabinets, boxes, bins, or drawers, according to classification and identification information.
  • Scan or read incoming materials in order to determine how and where they should be classified or filed.
  • Sort or classify information according to guidelines such as content, purpose, user criteria, or chronological, alphabetical, or numerical order.
  • Track materials removed from files in order to ensure that borrowed files are returned.
  • Convert documents to films for storage on microforms such as microfilm or microfiche.
  • Design forms related to filing systems.
  • Gather materials to be filed from departments and employees.
  • Operate mechanized files that rotate to bring needed records to a particular location.
  • Perform general office duties such as typing, operating office machines, and sorting mail.
  • File Patient medical records
  • Prepare Medical Records for patient clinic appointments
  • File all loose paper document back into patient medical records from previous appointments
High School Diploma: Business May 1984 Booker T. Washington Sr. High School - New Orleans, La
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Resume Details

This is a real resume for a Information Technology Specialist in Harvey, Louisiana with experience working for such companies as Department Of Veterans Affairs. This is one of the hundreds of Information Technology Specialist resumes available on our site for free. Use these resumes as templates to get help creating the best Information Technology Specialist resume.

Previous Companies:

  • Department of Veterans Affairs

Previous Job Positions:

  • Information Technology Specialist
  • Computer Assistant
  • Helpdesk
  • File Clerk Medical Records


  • Booker T. Washington Sr. High School

Level of Education:

  • High School Diploma

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