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Administration John C Stennis Space Center - Information Technology Specialist Resume Example

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Ellie Russell
XXX XXXXX XXXX XXX, Picayune, MS 39466
Highly skilled and motivated Information Technology professional with demonstrated eight years of experience in the management, design, installation, upgrading, troubleshooting, repair, and replacement of a wide variety of IT systems, networks, hardware, and software. A team player with strong organizational expertise, attention to detail, and a demonstrated ability to succeed in a high paced and demanding environment. Selfmotivated with proven success managing multiple priorities effectively, and meeting deadlines and resource requirements.
Information Technology (IT) Specialist Jul 2014Present Administration John C. Stennis Space Center St. Louis, MS
  • Hours per week: 40 Plans and manages complex IT projects involving interrelated disciplines and multiple stages of the systems development lifecycle.
  • Integrate system analysis, software development, database administration, and customer support into the project plan.
  • Identifies customer information systems requirements, and develops project estimates, schedules, and contingency plans.
  • Recommends the overall project plan, budget, tasks descriptions, work breakdown schedule, and deliverable.
  • Maintains liaison with customers on technical, management, and budgetary matters concerning specific aspects of the project.
  • Coordinates contract administration activities with the Contracting Officer and/or Contracting Officer Technical Representative (COTR) for longterm, extensive technical service contracts.
  • Independently evaluates contractor procedures for the analysis, design, development, test, and support of IT systems.
  • Manages special projects that have a significant impact on the delivery of customer support services.
  • Represents the customer support office in planning for the installation and implementation of new systems.
  • Leads efforts to define postimplementation support requirements.
  • Develops service level agreements (SLAs) that define requirements and expectations for the delivery of customer support services.
  • Supervisor: Daniel Harvill (228.813.6025) Okay to contact this Supervisor: Yes Department of Army Series: 2210 Pay Plan: GS Grade: 12 300 Mannhiem Strasse Kaiserslautern, RheinlandPfalz Germany.
  • 1/8.
IT SPECIALIST Nov 2011Present
  • Hours per week: 40 SYSADMIN/OS) (This is a federal job Serves as a lead member of 21TSC Knowledge Management Section, responsible for maintaining and advancing the 21st TSC Command and Control (C2) situational awareness system capabilities.
  • Staff consists of DA civilians, enlisted and contract personnel.
  • These duties support about 50 users on a daily basis.
  • Responsible for the administration of the MS Windows 2003/2008 server environment employing physical and/or VMWARE based Virtual Server Environment, blade server technology, and NetAPP Storage Area Network (SAN).
  • Lead administrator providing knowledge management practices and tactics continually to improve processes in an exercise joint environment compromised of international partners, interagency personnel, NGOs, DOD, and the 21st Theater Sustainment Command and Staff.
  • Supports vastly different infrastructure and application environments: 300 users in 21st TSC Headquarters staff and brigades.
  • I install McAfee Host Base Security System (HBSS).
  • The software is used to protect data and prevent unauthorized use of systems and services, improve response and restoration times, and protect network from viruses and other threats.
  • Manage security incidents as necessary.
  • Lead trainer in the development of sustainment training material to support Command Post of the Future (CPOF) Operators.
  • Training supports over 20 CPOF operators across USAREUR.
  • Lead systems administrator in extending the service life of legacy systems with minimal increased overhead and impact to users.
  • Actions led to a consolidation of hardware which resulted in a 50% reduction in server equipment.
  • Key staff member as part of the Continuity of Operations (COOP) planning process.
  • Provide troubleshooting and problem resolution in response to enduser requirements and incident requests.
  • Promotes team approach to problem solving and project management.
  • Provides customer support to end users.
  • Identify, analyze, and evaluates software problems.
  • Communicate effectively both orally and written.
  • I interview and listen to clients to reach their needs express technical and general information to audiences of varying degrees of knowledge.
  • I read monthly magazine to stay current with emerging technologies.
  • I also, research, evaluate, and recommend IT technologies to meet organization needs.
  • KEY ACCOMPLISHMENTS: Received formal recognition for timely and effective customer service acquired reputation for prompt and dependable service and accurate problem resolution.
  • Recognized for outstanding customer service during Saber Junction Phase Two exercise resolved complex problem for customer regarding knowledge management practices.
  • Continually recognized for excellent customer service skills, building professional and courteous relationships with customers and providing prompt and accurate response to their issues.
  • Commended for actively participating with working group teams to resolve IT issues.
  • Supervisor: Thomas Axtman (3144847635).
  • 2/8.
  • 5/24/2015 USAJOBS Resume Builder Preview And Finish Okay to contact this Supervisor: Yes Department of Army Series: 2210 Pay Plan: GS Grade: 11 Caserma Ederle, Vicenza Italy.
  • Hours per week: 40 This is a federal job As the Systems Analyst for the Vicenza Mission Command Training Complex (MCTC), I oversaw the management of all Command and Control (C2) systems.
  • Managed the digital resources in the US Army Europe (USAREUR) and US Army Africa (USARAF) Areas of Operations (AO) to provide responsive and relevant Army, Joint, and Multinational constructive training.
  • Led the installation, testing, operations, troubleshooting, and maintenance of computer systems and associated hardware and software evaluated problem areas and offer technical guidance for hardware and software, including analyzing and diagnosing systems problems.
  • Managed two contractors who supported and provided technical expertise on Army Battle Command Systems (ABCS) and digital C2 systems.
  • Provided required government oversight of contractors and conducted quality assurance surveillance that ensured contractor deliverables met contractual obligations and that all automation systems comply with US Government regulations and guidelines for information security and information assurance.
  • Techical support for 20 users assigned as the Information Assurance Security Officer (IASO) and Information Management Officer (IMO) for the Vicenza MCTC.
  • Evlauated new technology and report on new technology and trends in the automation and C2 fields.
  • Recommended the purchase of new tools that enhanced the delivery of customer support services.
  • Management advisor responsible for advising the Director and staff of the Vicenza MCTC on computer information systems policy.
  • During the JMTC information, security inspection the Vicenza MCTC rated excellent.
  • The excellent rating was a direct result of my attention to detail and ensuring trained personnel adhered to the procedures in the Information Security Standard Operating Procedures (SSOP).
  • I prepared, submitted, and tracked the process for Department of Defense Information Assurance Certification and Accreditation Process (DIACAP) of the Vicenza MCTC exercise network.
  • My expertise in identifying and resolving issues before they became critical was fundamental in the ability of the Vicenza MCTC to conduct two large training exercises.
  • Installed, configured, and maintained the Folgore Brigade (BDE) Bilateral Training Microsoft Exchange 2007 email server.
  • RESULT: I created an enhanced training opportunity for the Folgore BDE to train their regimental staff in preparation for deployment to Afghanistan.
  • Supervisor: James Beverly (+390444718124) Okay to contact this Supervisor: Yes.
  • 3/8.
  • 5/24/2015 USAJOBS Resume Builder Preview And Finish Department of Army Series: 2210 Pay Plan: GS Grade: 12 Fort McNair, DC United States.
  • Hours per week: 40 This is a federal job As a technical authority on the JFHQNCR/MDW enterprise network architecture, I evaluated, integrated, tested, and deployed enterprise server applications.
  • Assigned systems included: windows operating systems, Microsoft applications, commercialofftheshelf (COTS) applications, and governmentofftheshelf (GOTS) applications.
  • Assisted server and client application development throughout the software development life cycle (SDLC).
  • Provided tier three troubleshooting and problem resolution throughout the entire production and development process.
  • Interface with vendor support representatives to resolve complex integration and operational issues.
  • Maintained effective continuity of operations (COOP) responsible for maintaining hardware and software systems.
  • To ensure continuity of business operations.
  • Assisted IT project teams with planning and execution of major technology refreshes initiatives.
  • Stayed current with emerging technologies and applications in the JFHQNCR/MDW environment.
  • Research, evaluate, and develop organizational requirements and recommend hardware, software, and LAN/WAN technologies.
  • Provided technical skills on windows operating platforms and enterprise server applications carried out throughout the JFHQNCR/MDW enterprise network.
  • Administered over 30 microsoft and related LAN servers carried out system upgrades and hot fixes that ensured the best response, reliability, and security of JFHQNCR/MDW IT resources.
  • KEY ACCOMPLISHMENTS: NUMARA TRACKIT UPGRADE: Led a project tasked to upgrade from TRACKIT 7.0 to TRACKIT 8.5 with minimal interruption to the production environment.
  • Developed and executed a detailed project plan through the configuration, integration, pilot, and rapid deployment stages to upgrade ONE TRACKIT server providing enterprise management for more than 20 client workstations.
  • AUTOMATED MESSAGE HANDLING SYSTEM (AMHS): I established procedures for JFHQNCR/MDW users to receive AMHS account from USNORTHCOM and the PENTAGON.
  • The procedures reduced the initial account process from one month to one week.
  • DESKTOP IMAGES AND WINDOWS DEVELOPMENT: Led in the installation and configuration of Symantec Ghost Server for the J6 help desk.
  • A Symantec Ghost server can deploy operating systems and deploy software to multiple PCs across your network, all from a single Ghost Console.
  • This process reduced the time for manually upgrading systems from three hours to 30 minutes.
  • Supervisor: Verne Harden (2026852075) Okay to contact this Supervisor: Yes.
  • 4/8.
  • 5/24/2015 USAJOBS Resume Builder Preview And Finish Counterintelligence Field Activity (CIFA) Series: 2210 Pay Plan: GG Grade: Arlington, VA United States 11.
IT Technician (INFOSEC) Jan 2007Mar 2008
  • Hours per week: 40 This is a federal job As the Information Technology Specialist, I performed a full range of information collection to include report editing.
  • Managed multiple administrative requirements.
  • I received visitors, screen and fielded incoming telephone calls, and directed inquiries to proper departments.
  • I monitored and maintained officesupply and operatingforms inventories.
  • Administered travel arrangements for all staff members, including travel orders and airline, hotel, and carrental reservations.
  • Reported and documented procedures created in excels spreadsheets, tables, graphs, charts, correspondence, and multimedia presentations.
  • Valued for ability to organize computer datum files to improve productivity and manage information.
  • Researched and analyzed qualitative and quantitative processes of information for senior management using excel spreadsheets.
  • KEY ACCOMPLISHMENT: Selected to CIFA Education Degree Program aimed at superior performers who have the potential for continued upward mobility, and specifically targets assistance for post secondary degree programs.
  • The program supports baccalaureate and master's degree completion in designated areas of study through offduty education.
  • Supervisor: Kara Byrd (0000000000) Okay to contact this Supervisor: Contact me first 5th Signal Command Unit 29901 Mannheim, BadenWurttemberg Germany.
Mar 2005Dec 2006
  • Hours per week: 40 Information Technology System Administration (SA) Served as a system administrator employed to maintain and operate a computer system and network.
  • Developed modifications and procedures to resolve the problems, and initiates corrective action.
  • Researched and resolved problems and conflicts when procured items do not meet with prescribed specifications.
  • Evaluated alternative approaches to problem solving.
  • Then I recommended courses of actions to management.
  • Education specialist used to train system users on new operating systems, IT equipment, software, and the application of information assurance/security policies and guidelines.
  • Ensured timely customer service and support was given to minimize downtime.
  • Installed and maintained windowsbased operating systems over a local area network.
  • 5/8.
Master's Degree : Management Information Systems (MIS) Bowie State University Bowie, MD, United States Credits Earned: 36 Semester hours Management Information Systems (MIS)
Bachelor's Degree : Engineering Technology Texas A&M University College Station, TX, United States Credits Earned: 145 Semester hours Engineering Technology
Technical or Occupational Certificate : Management Information Systems (MIS) Bowie State University Bowie, MD, United States 12 Semester hours Management Information Systems (MIS)
Manager Development Course (MDC) 09/06/2013, Supervisor Development Course (SDC) 06/24/2002, Action Officer Development Course (AODC)
Member ITT Technical Institute St. Rose Toastmasters Club 2015, VP Education Member Stennis Space Center Speakeasy Club Toastmasters Club 2015, Member Member Heidelberg International Toastmasters Club 2013, President Defense Backs Coach German Football League Weinheim Longhorns, 2013 Member Heidelberg International Toastmasters Club 2012, VP Membership Head Coach, Unit Level Flag Football, Champion 2011 Assistant Coach, Unit Level Flag Football, Champion 2010
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This is a real resume for a Information Technology Specialist in Picayune, Mississippi with experience working for such companies as Administration John C Stennis Space Center. This is one of the hundreds of Information Technology Specialist resumes available on our site for free. Use these resumes as templates to get help creating the best Information Technology Specialist resume.

Previous Companies:

  • Administration John C Stennis Space Center

Previous Job Positions:

  • Information Technology Specialist
  • IT Technician


  • Bowie State University
  • Texas A&M University College

Level of Education:

  • Master's Degree
  • Bachelor's Degree
  • Technical or Occupational Certificate
  • Manager Development Course (MDC) 09/06/2013, Supervisor Development Course (SDC) 06/24/2002, Action Officer Development Course (AODC)

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