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Self Employed - Information Technology & Audio Resume Example

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Ella Peterson

XXXX XXXX XXXXX XXX , Omaha , NE 68114 | (H) XXXXXXXXXXXXX | XXXXXXXXXXXXXXXXXX

Professional Summary

I am an experienced Information Technology Specialist, with a skillset in hardware, software and client support. With more than five years experience as a analyst, I am committed to maintaining cutting edge technical skills and up-to-date industry knowledge. I have excellent diagnostic and troubleshooting skills and apply solutions. I have a track record of achieving exceptional results in network and server monitoring both on- and off-site.
I am a responsible Network Technician with comprehensive experience scheduling conversions and cutovers. I have extensive experience monitoring, tracking and evaluating global IT infrastructure incidents.

Skills

Computer Maintenance: PC troubleshooting Windows XP/7/8

Ability to diagnose issues and come up with the proper solution Ability to completely teardown laptops and desktops to individual components.

Software: Three years of experience administering and troubleshooting Microsoft operating systems including Windows XP/7/8

Extensive knowledge of Office products Management of confidential archived email on shared drives

Thoroughly track, organize and document all support tickets Support:

Basic understanding of systems administration regarding User/Group Management and Group Policy Diagnosing and troubleshooting processing problems and find compatible solutions

Skills also include: Information Technology Skills -

Excellent problem-solving abilities Windows and Linux

Website and portal monitoring Network monitoring

System upgrades Website maintenance

System backup Excellent diagnostic skills

Website maintenance Data backup and retrieval

Network upgrades Remote access technology

CISCO router management Excellent communication skills

QA Tools Refuned systems debugging skills

Experience

Information Technology & Audio/Visual Productionist 06/2014 to Present
Self Employed – Omaha, NE

Provide feedback to designers and other colleagues regarding game design features.

Create core game features including storylines, role-play mechanics, and character biographies for a new video game or game franchise.

Devise missions, challenges, or puzzles to be encountered in game play.

Guide design discussions between development teams.

Develop and maintain design level documentation, including mechanics, guidelines, and mission outlines.

Conduct regular design reviews throughout the game development process.

Present new game design concepts to management and technical colleagues, including artists, animators, and programmers.

Oversee gameplay testing to ensure intended gaming experience and game adherence to original vision.

Keep abreast of game design technology and techniques, industry trends, or audience interests, reactions, and needs by reviewing current literature, talking with colleagues, participating in educational programs, attending meetings or workshops, or participating in professional organizations or conferences.

Create gameplay test plans for internal and external test groups.

IT Support Service Specialist 09/2013 to 05/2014
Gordmans – Omaha, Nebraska
PC troubleshooting of Windows XP/7/8
Tearing down and reconstructing PC hardware
Over the phone and on-site PC repair work
Document all work using standard incident management tools
Assist with rotational duties (ticket queue, various support needs)
Contribute to documentation and adds solutions to knowledge base
Maintain and apply knowledge of Windows hardware, software, and operating systems
Package and ship hardware for delivery to stores
Use remote desktop to fix problems at other locations
Managed inventory systems for PCs and related equipment

Interim Systems Administrator Nebraska Cancer 03/2013 to 07/2013
Nebraska Cancer Specialists – Omaha, Nebraska

Analyze and report computer network security breaches or attempted breaches.

Analyze network data to determine network usage, disk space availability, or server function.

Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.

Install and configure wireless networking equipment.

Install network software, including security or firewall software.

Install new hardware or software systems or components, ensuring integration with existing network systems.

Install or repair network cables, including fiber optic cables.

IT Technician 08/2011 to 07/2013
Nebraska Cancer Specialists – Omaha, Nebraska
PC troubleshooting of Windows XP/7/8
Tearing down and reconstructing PC hardware
Build out PCs for deployment
Document all work using standard incident management tools
Assist with rotational duties (ticket queue, various support needs)
Contribute to documentation and adds solutions to knowledge base
Maintain and apply knowledge of Windows hardware, software, and operating systems
Occasionally work non standard hours to puch out new and updated software
Working with confidential documents and email
Work alone while traveling to several locations to service PCs, troubleshoot issues, install hardware and deploy new software
Use remote desktop to fix problems at other locations

Interim Director of IT Nebraska Cancer Specialist 05/2013 to 06/2013
Nebraska Cancer Specialists – Omaha, Nebraska

Manage all IT systems and keep them operating, remain on call and fix any problems that may occur.

Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems.

Provide staff and users with assistance solving computer related problems, such as malfunctions and program problems.

Coordinate and link the computer systems within an organization to increase compatibility and so information can be shared.

Customer Service Call Control Representative 03/2011 to 08/2011
First Data – Omaha, Nebraska

Responsible for answering calls and assisting customers wo may be using the EFTPS website and assist them with making payments or using the site.
Troubleshooting website and payment process
Ability to analyze the client's issue and come up with a proper course of action
Working with confidential information and credit card numbers

Information Technology Specialist 02/2011 to 03/2011
Nebraska Cancer Specialists – Omaha, NE

Oversee the daily performance of computer systems.

Answer user inquiries regarding computer software or hardware operation to resolve problems.

Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Build out a set number of new PCs for deployment.

Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Valet and Banquet Asst. Manager 05/2010 to 01/2011
Champions Run Country Club – Omaha, Nebraska

Park and retrieve automobiles for customers in parking lots, storage garages, or new car lots.

Greet customers and open their car doors.

Take numbered tags from customers, locate vehicles, and deliver vehicles, or provide customers with instructions for locating vehicles.

Perform serving, cleaning, or stocking duties in establishments, such as cafeterias or dining rooms, to facilitate customer service.

Carry food, dishes, trays, or silverware from kitchens or supply departments to serving counters.
Help set up and maintain event.

Assistant Coach 06/2004 to 07/2010
Elite Football School – Omaha, Nebraska

Provide training direction, encouragement, motivation, and nutritional advice to prepare athletes for games, competitive events, or tours.

Plan, organize, and conduct practice sessions.

Plan and direct physical conditioning programs that will enable athletes to achieve maximum performance.

Instruct individuals or groups in sports rules, game strategies, and performance principles, such as specific ways of moving the body, hands, or feet, to achieve desired results.

Evaluate athletes' skills and review performance records to determine their fitness and potential in a particular area of athletics.

Education

Bachelor of Arts: Art and Theatre May 2009 University of Nebraska at Omaha - Omaha, NE

Accomplishments/Affiliations and References

Accomplishments:
Obtained Eagle Scout Rank with the Boy Scouts of America
Created and produced Zevr's "The Gaming News Speed Run" video shorts for You Tube
Professional Accomplishments - University of Nebraska at Omaha Theatre Productions - Spring 2007 through Spring 2009

Spring -07 Nickeled and Dimed - Light board run operator
Spring '07 our Country's Good - Usher
Fall '07 Art - Publicity Crew
Fall '07 The Madwoman of Chaillot - Props run crew
Spring '08 New Ways, New Works - Projection run operator
Spring '08 Birds - Video designer
Fall '08 Picasso at the Lapin Agile - Light hang crew
Fall '08 Women of Troy - Light hang crew
Spring '09 Waiting for Godot - Box office crew
Spring '09 Midsummer Nights Dream - Props construction Crew
Affiliations:
Brother in Theta Chi Fraternity
References:
Michael Benson - Director of IT for Solutions One 402-679-6158
Nick Pflanz - Systems Administrator for Nebraska Cancer Specialists 402-659-3711
Tom Guttermann - First Data Supervisor 402-650-4346
Joe Koll - Champions Run Banquet Manager 402-681-3177

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Resume Details

This is a real resume for a Information Technology & Audio in Omaha, Nebraska with experience working for such companies as Self Employed, Gordmans, Nebraska Cancer Specialists. This is one of the hundreds of Information Technology & Audio resumes available on our site for free. Use these resumes as templates to get help creating the best Information Technology & Audio resume.

                                        Previous Companies:
                                        Self Employed
Gordmans
Nebraska Cancer Specialists

                                        Previous Job Positions:
                                        Information Technology & Audio
Visual Productionist
IT Support Service Specialist
Interim Systems Administrator Nebraska Cancer
IT Technician

                                        Schools:
                                        University of Nebraska at Omaha

                                        Level of Education:
                                        Bachelor of Arts