Parks and Recreation - Information Systems Analyst II Resume Example

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Jack Carter
XXXX XXXXXX XXXXXXX XXXX, Panorama City, CA 91402
Ph: XXXXX XXXXXXXX
XXXXXXXXXXXXXXXXXXXXX
Professional Summary

Dedicated IT Systems Analyst with 8 years of experience combining project management and customer service expertise in systems analysis and government call centers. Looking for a position as project analyst/project manager.

Skills
  • Active Listening
  • Systems Analysis
  • Judgment and Decision Making
  • Systems Evaluation
  • Complex Problem Solving
  • Operations Analysis
  • Troubleshooting
  • Coordination
Experience
Information Systems Analyst II Mar 2009Present Parks and Recreation Los Angeles, CA
  • Researched new systems and enhancements and provide recommendations to Chief Information Officer.
  • Performing systems analysis and project management to support implementation and conversion of manual registration processes and forms to a web based centralized computer system for over 100 locations. Facilitated in customizing and devising new reports, procedures, testing and implementing pilot registration at eight different locations. 
  • Created and analyzed business surveys to identify new equipment and software needs.
  • Implemented new department call center handling with patron credit card problems.
  • Lead in coordinating the implementation of several county enterprise automated systems/projects that are the prototype for several County agencies such as Los Angeles County Activities Reservation and Registration System (LACARRS), and Grantor Tracking System/Contact Resource Management (GTS/CRM), and Electronic Tickets (eTickets).
  • Monitor and track project milestones and deliverables for LACARRS, locator projects, new websites and other applications. 
  • Schedule, facilitate and participate in telephone and onsite meetings with management, customers, vendors, programmers, analysts, and subject matter experts (SMEs) to elicit technical, system, functional requirements, rules, constraints, assumptions, scope, and wish list items. 
  • Formulated  process flow charts,use case documentation to understand business processes.  Performed gap analysis on business and functional requirements and proposed future systems and documented findings in Business Requirements documents.
  • Created and edited numerous functional requirement documents including perform functional analysis for three locator applications and registration system.
  • Performed system and business requirements analysis using a variety of techniques including documenting, examining, interviewing, process mapping, brainstorming and surveying.
  • Participated in procurement planning for a number of fixed price and time and material projects.
  • Assess current or future customer needs and priorities through communicating directly with customers, conducting surveys, or other methods.
Application Developer II Mar 2006Mar 2009 Child Support Services Los Angeles, CA
  • Lead analyst in performing capacity planning to identify and recommend WAN infrastructure changes to improve performance, reliability, and availability for three division offices serving 600 personal due to slow network response times.
  • Coordinated and communicating with Internal Services Department, Help Desk and LAN Support.
  • Responsible and planned for infrastructure upgrades for two division offices to support over 300 new computers and 20 printers.
  • Coordinated with departmental management, Facilities management and computer vendor to introduce and explain development schedule and implementation/post implementation plans.
  • Performed cost/benefit analysis to proactive cut down on network outages, and presented recommendations to management.
  • Interviewed and documented user requirements for system changes for mainframe application program.
Application Developer II Dec 2001Mar 2006 Child Support Services Los Angeles, CA
  • Perform full-time system analysis and design for 250 seat Call Center.
  • Analysis techniques used included waterfall, prototyping and RAD systems development methods.
  • Perform system analysis for enhancements of existing and new systems, project definition and justification, develop and coordinate project plans and assignments based on resources and requirements; develop change control process; produce test plans, status reports and system and user documentation.
  • Document project scope, milestones, objectives, user technical and functional specifications, forms, reports, interfaces, and audit trails.
  • Prepare project specifications for IT projects including Call Center Expansion, ARS Online and Direct Deposit which addressed project initiation and planning, change control, quality, automated forms, and audit trails.
  • Lead analyst in procurement process of preparing and development of statement of works, sole source justifications, evaluation of commercial products and proposals, and monitoring contractor's performance.
  • Develop and write procedures for installation, use, or troubleshooting of communications hardware and software.
  • Develop and refined telecommunications disaster recovery plans.
  • Communicate with customers, call center management to determine customer needs.
Education
Basic Principles of Contracting Jan 2008 Los Angeles Training Academy Los Angeles, CA
IT Service Management - Foundation Jan 2007 ITIL (Information Technology Infrastructure Library)
Section Head Program Dec 2004 Los Angeles County Training Academy
MBA : Information Systems University of California

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About this resume

Information Systems Analyst II FROM Panorama City , California RESUME

This is a resume for a Information Systems Analyst II in Panorama City, California with experience working for such companies as Parks and Recreation and Child Support Services. The grade for this resume is 0 and is one of hundreds of Information Systems Analyst II resumes available on our site for free. Use these resumes as templates to get help creating the best Information Systems Analyst II resume.

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School Attended
Los Angeles Training Academy