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Baptist Memorial Hospital - Information Systems Analyst II Resume Example

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Charlotte Murphy
XXXX XXXXXX XXXXX, Cordova, TN 38016

Friendly, enthusiastic, knowledgable, customer service driven;  Analyst with 2 current years of specialization at Baptist Memorial Hospital in information systems. Exemplifies the professional image of  Baptist Memorial Hospital with the abilities to learn new complex technical tasks quickly and proficient in growing key customer relationships. Recognized as a team leader with letters of recognitions and is the team liaison for new employees. 

  • Network Certification * Project Management * Remote Diagnostics * Tier 2 Support * Customer Training
  • Lean Six Sigma * Faultless Installs * Revenue Generation * Major Account Management
  • UNIX * MAC 0S X * Windows 7/XP * Microsoft Office 2003/2007/2010 * JavaScript
  • Internet Information Services (IIS) * RightFax * Windows Server NT/95/98/2000/2000 * Pro/2003 Server
  • Nuance/Ecopy * DigiPath * ICloud * LogMeIn Remote Systems Tool * Mobile Print * Xerox Secure Access
  • Smart Document Travel * TC/IP * Routers * Xerox SmartSend * Equitrac * ScanFlowStore * DocuShare * AS400
Information Systems Analyst II 07/2013 to Present
Baptist Memorial Hospital - Memphis, TN
  • Install, configure and provide support in resolving PC, printers, wlan phones and IP phones, and network problems either directly, by phone, or remotely using remote desktop.
  • Demonstrate a high degree of creativity, foresight, and mature judgment in planning, organizing and guiding extensive information and/or technology programs and activities of outstanding novelty and/or experience
  • Contribute to define and execute the visionary and strategic direction of Baptist Hospital in which the  IT organization, developing and implementing policies and processes for relevant technical and business domain areas, and facilitating development of business solutions
  • Work and coordinated with teams across different technologies and vendors in order to achieve a common business goal.
  • Drive critical and high priority Incidents to closure
Xerox Systems Analyst 01/2002 to 01/2013
  • Installed and maintained Xerox Multifunctional equipment and software solutions onto customer infrastructure including installing and diagnosing third party software.
  • Recognized as a Subject Matter Expert serving as a second tier technical resource for technicians.
  • Collaborated with sales reps in pre- and post-sales analysis on customer issues and proposed customized solutions.
  • Interfaced with IT departments in coordinating installations, repairs and post-sale operator training.
  • Project managed complicated technology installations for Fortune 500 customers leading faultless installations.
  • Employed Lean Six Sigma methodology for project management, problem solving, defining & meeting customer requirements.
  • Facilitated workshops for Xerox employees and customers on Multifunction Products/Third Party Software.
  • Used LogMeIn Remote Systems troubleshooting tool to access customer's equipment, solve problems, and update software.
  • Fluent on all Mac systems.
Xerox Account Associate Account Coordinator 04/1996 to 01/2002
XEROX/XBS - Newport News Memphis, VA TN
Xerox Account Associate 04/1996 to 01/2002
XEROX/XBS - Newport News Memphis, VA TN
  • Key Achievements Increased revenue by marketing Xerox digital products to Xerox customers in the Hampton Roads, Virginia area.
  • Introduced concepts of Docucare for equipment to keep peak performance.
  • Assisted Xerox sales reps on writing new contracts for Newport News Shipbuilding.
  • Awarded Letter of Commendation by the U.S.
  • Navy for producing, delivering and implementing critically needed multi-functional digital equipment to improve the government's communication systems.
  • Solved a significant cost control problem by identifying critical parts for onsite storage and established a parts replenishment process keeping supplies and parts available when required.
  • Undertook the Eastern Region Challenge and grew Newport News Shipbuilding account by 25% with the expansion of additional digital and color equipment.
Account Associate Memphis, TN
  • Provided on site advanced operator tasks improving equipment productivity for Xerox low-volume, mid-volume, color, multifunctional digital and high volume machines.
  • Improved overall business metrics of a Docuare territory -- reviewed each Xerox account, evaluated each associate and advised on how to improve their place of operations.
  • Trained each associate Docucare maintenance procedures for their supported product line.
  • Major Accounts supported -- Newport News Shipbuilding, Bank of America, and USN Fleet Operations in Norfolk, VA Atlantic Fleet in Norfolk, Virginia.
Remington College Memphis
Associate of Science: Computer Information Systems Computer Information Systems
Strayer University/Currently Enrolled Cordova, TN
Bachelor of Science: Information Systems/Network Security
Xerox International University of Training and Management Development Systems Analyst Training Network Certification Third Party Solutions Certifications Lean Six Sigma Green Belt CURRENT DEVELOPMENT Lab 4, Technical Institute (April 2013-June) CCNA Top Performer Award -- Mulcahy-Kearns Award Volunteer Memphis City Schools Think Show Mentor :
Additional Information
  • Honorable discharge, USN. Secret Security Clearance (Inactive)
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Resume Details

This is a real resume for a Information Systems Analyst II in Cordova, Tennessee with experience working for such companies as Baptist Memorial Hospital, Xerox Corporation, Xerox. This is one of the hundreds of Information Systems Analyst II resumes available on our site for free. Use these resumes as templates to get help creating the best Information Systems Analyst II resume.

Previous Companies:

  • Baptist Memorial Hospital

Previous Job Positions:

  • Information Systems Analyst II
  • Xerox Systems Analyst
  • Xerox Account Associate
  • Account Coordinator
  • Account Associate


  • Remington College
  • Strayer University/Currently Enrolled

Level of Education:

  • Associate of Science
  • Bachelor of Science
  • Xerox International University of Training and Management Development Systems Analyst Training Network Certification Third Party Solutions Certifications Lean Six Sigma Green Belt CURRENT DEVELOPMENT Lab 4, Technical Institute (April 2013-June) CCNA Top Performer Award -- Mulcahy-Kearns Award Volunteer Memphis City Schools Think Show Mentor

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