United States Department of State American Embassy - Information Management Officer Resume Example

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CANA, VA 24317

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Claire Diaz

Professional Summary

Service-oriented [Job Title] with [Number] year background in [Type of Environment]. Core competencies include [Skill 1], [Skill 2] and [Skill 3] as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Dedicated [Job Title] with [Number] years of experience combining management and customer service expertise in [Type of Work 1] and [Type of Work 2] call centers. Looking for a position as [Desired Job Title] in a fast growth company.

Skills

Administration and Management
Active Listening

Customer and Personal Service
Critical Thinking

Judgment and Decision Making
Negotiation

Time Management
Public Safety and Security

Troubleshooting
Installation

Equipment Maintenance
Repairing

Experience

Information Management Officer Aug 2006 －Jun 2008 United States Department of State - American Embassy

During the course of this career, I held many positions from entry to senior management.
Positions include working individually within an assigned regional area, as a team member and team leader providing technical,,operational and infrastructure for communication ranging from digital, telephonic and celestial support to embassies and consulates around the world.
The latter portion of my career saw operational charge of communications for specific embassies including all consulates within that country.
All positions required interpersonal skills, Equal Employment Oppuntunity awareness, self-motivation, critical thinking, team building and above all negotiating skills in resolving everyday problems with multiple American origination assigned to our embassies and consulates.
As the senior Information Technology representative in country I was responsible for interacting with the host country' Ministry of Communications involving agreements concerning radio, satellite and other emergency frequencies and locations.
I retired from the.

Associate Director Sep 2003 －Aug 2006 United States Department of State - American Embassy

Senior Supervisory Technician Mar 2003 －Aug 2003 United States Department of State - American Embassy

SST) for the Regional Information Management Center for Europe, Near East Asia, and West Africa (RIMC EUR/NEA/AFW), located at the American Embassy in Cairo, Egypt reports to the Deputy Director in Frankfurt, Germany.
The position directly supervises five IMTS (Information Management Technical Specialist) technicians (Digital, Radio, and Telephone) and an administrative assistant.
The primary area of geographic focus is the NEA region but is required to travel throughout the EUR/NEA/AFW area as needed.
Manage local activities while assisting the Director in guiding RIMC towards the achievement of the Information Resource Management (IRM) Bureau Performance Plan goals that includes providing prompt and reliable technical, operational, and training support to over 117 posts in the region with primary emphasis in the Near East Asia (NEA) area.
Manage the day-to-day operations of RIMC Cairo's' activities including assigning local duties, monitoring leave actions and dispatching weekly activity reports to RIMC.

Information Programs Officer Jan 2002 －Mar 2003 Dates of Employment

Manage all administrative, technical and operational aspects of the Information Program Center (IPC).
Provide guidance and training opportunities for all American and local hire personnel.
Oversee all classified information programs including, but not limited to, COMSEC, OPSEC and COMPUSEC custodians.
Ensure the proper management and control of all classified information within the IPC and Mission.
In so doing, serve as the COMSEC custodian.
Manage the Embassy's telecommunications functions, interfacing with host government and local telecommunication company's management as necessary.
Ensure the physical, operational and equipment security standards set forth in the Department's Foreign Affairs Manuals/Handbooks and other guidance are fully implemented.
Supervise the Information Systems Security Officer (ISSO) in the classified section of the Embassy and ensure compliance with Dept.
standards.
Ensure that all IPC emergency procedures meet the current requirements and are integrated into the Emergency Ac.

Senior Digital Supervisor Aug 1997 －Dec 2001 United States Department of State - American Embassy Bangkok

Serves as the senior technical advisor to the RIMC Deputy system evaluations, equipment selection, installations, The incumbent is required to have an in-depth knowledge wide variety of digital communications devices to include single & multi-port modems, multiplexors, fiber isolation classified and non-classified Local Area Networks (LAN) Provides on-site support in response to routine and emergency and installations in new and existing office buildings Provide technical and operational guidance and training local national communications personnel at the various Prepare site-specific and monthly comprehensive reports and for technical problem resolution in Bangkok in support Ensure the maintenance inventory for tools, test equipment, software, cryptographic and digital systems and auxiliary equipment.
Provides digital system technical support during VIP Manages classified information on a daily basis and when audits at assigned posts.

International Installation Branch Chief Nov 1994 －Jul 1997 United States

The position serves as Chief of Installations for the Programs, Installations, and Facilities Division, Office of Information Management.
The incumbent oversees the engagements of telecommunications systems installations activities in support of the Department of State's worldwide communications networks.
The officer supervises 18 employees - 6 Communications Specialists/Team Leaders, 5 Information Management Technical Specialists, 4 Communications Engineer Drafters, 1 Logistics Coordinator, 1 Systems Coordinator, and 4 contract installers/assemblers.
Responsible for the management of the installation engineering designs and implementation for the State Department's worldwide communication networks.
Responsible for overall planning, scheduling and implementation of online massaging processors, data transmissions systems, and secure voice communications equipment at Embassies and Consulates worldwide and the Department of State in Washington, DC.
Coordinates and consults with all Information Management.

Communications Specialist Apr 1991 －Oct 1994 United States Department of State - American Con

This position is unique within RIMC.
Of the sixteen Communications Electronics Officer positions in NEA, this is the only one having responsibility for communications facilities and security.
The incumbent is the Senior Technical Advisor to the Director on all matters relating to communications facilities and security and carries considerable authority in addressing all related issues.
The incumbent normally has no direct supervisory responsibilities but provide security awareness to all junior staff members as needed.
Conduct standard tempest tests on communications equipment and facilities when required as needed.
Maintain familiarity with all regional projects.

Communications Specialist Jan 1987 －Mar 1991 United States Department of State - American Embassy Tokyo

Act as technical advisor to the Supervisory Communications Electronics Officer in Manila for the Department's mission in EAP.
Maintain on-site cryptographic and telecommunications equipment.
Plan and execute installations of the above equipment on a permanent basis for the area Foreign Service posts, and on a temporary basis for high-level conferences, VIP visits, and other circumstances requiring appropriate communications support.
Draft technical reports and correspondence from the Tokyo CEO office to the ROC, the Department and to the area posts.
Maintain a viable logistics system to support area responsibilities.
Perform other official travel to other posts in EAP as directed by the Director of Communications.
Provide technical assistance as required for the Department's telephone systems within Japan, Seoul, Korea, Ulan Bator, Mongolia and the People's Republic of China.
United States Department of State - Washington, DC Dates of Employment January 14, 197.

Information Management Officer United States Department of State - American Embassy

Elevated to the AM position from the Information Programs Officer position) Maintain appropriate management/internal control systems to ensure that (i) physical and human resources are safeguarded against waste, fraud, mismanagement and unauthorized use or misappropriation; (ii) classified material and information are properly managed; (iii) obligations and costs are incurred in compliance with applicable laws and regulations; (iv) revenues and expenditures are recorded promptly and properly.
Manage and direct the administrative, operational and technical activities of the Information Programs Center (IPC) for classified operations, Information Systems Center (ISC) for unclassified operations, Mail & Pouch operations, telephone maintenance unit, radio maintenance unit, switchboard operations, and oversee the testing of the High Frequency radio emergency communication network.
Provide advice to the Management Officer and other senior management officials on status and issues pertaining to classified an.

Education

Certificate of Completion: Telecommunications Technician - Fix Plant and Mobile Falls Dates of Attendance U.S. Air Force School of Tel Dec 1972

Dates of Attendance Jan 1972

Diploma: Radio and Television Service and Repair Charleston, South Carolina Trident Technical College Aug 1971

High School Diploma Charleston, South Carolina ST Andrews Parish High School May 1970

Arlington, VA U.S. Department of State - Foreign Service Insti

69.0 Hours applied towards requirements: Information Technology/Information Systems Secure Phoenix, AZ University of Phoenix Online

Diploma

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