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CPS Energy - Information Development Specialist Resume Example

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XXXXX XX XX XXXXX, Atascosa, TX 78002
Ph: XXXXX XXXXXXXX
XXXXXXXXXXXXXXXXXX
Michael Moore
Professional Summary
Having been employed with CPS Energy for the past 8 1/2 years and just recently receiving my bachelor's degree, I am ready to advance my career within the company. I am highly motivated and determined to obtain a position at CPS Energy that enables me to utilize and maximize my experience for advancement in the company.
Skills

-Course completion, experience, and proficient in Microsoft Word, Excel, Access, Power Point, Windows, Office, and Works

-Filing and organizational skills

-Proficient on 10-key keyboard

-Excellent customer service skills and experience

-Data entry and efficient typing skills

-Efficient performance of any/all assigned duties

-Self Developed in organization and time management

Experience
Information Development Specialist Jul 2010Mar 2014 CPS Energy San Antonio, TX
Duties and responsibilities include:
-Daily completion of accelerated gas and electric work orders in Work Manager
-Take applications for customers requesting new electric and/or gas service
-Collecting payment from customers for new services
-Creating work request orders in SAP, Work Manager, and online in the CPS Energy Web Portal
-Communicate by phone and email with foremen, home builders, customer service representatives, and CPS Energy customers on a daily basis
-Assisting builders and developers with the Customer Engineering process
-Research account information in SAP database
-Research address information and job status in SAP and Work Manager
-Interpret construction schedules and any needed information to customers
-Review plats for residential gas and electric meter locations
-Enter and complete CIAC for construction orders in Work Manager
-Monitor reports in Work Manager to ensure construction jobs are completed in a timely manner
-Monitor and print notifications in SAP for residential representatives
Dispatcher May 2006Jul 2010 CPS Energy San Antonio, TX


Duties and responsibilities include:
-Dispatch gas leak repair crews, gas troublemen, gas meter shop, and welders to emergency/routine work by phone, radio, and computer
-Verify and obtain city and TxDot permits
-Communicate with formen, troublemen, customer service representatives, and CPS Energy customers on a daily basis
-Create orders in the SAP and Mobile Data database
-Data entry of daily paperwork
-Maintain databases for the Leak Repair department
-Create, complete, and submit Texas Railroad -Commission Damage Reports for third party damages
-Submit monthly reports to our analyst of completed gas orders
-Check/verify troublemen meter removals, replaces, and installations
-Run daily reports in the Cognos database for supervisors
-Create weekly route sheets for the gas troublemen
-Research account information in the SAP database

-Relief substitute for the Leak Survey, Pressure Control, and Gas Meter Shop departments

-Coordinate CPS Energy repair jobs with various utility companies

-Coordinate utility locates through DigTess for emergency and routine work orders
-Replenish office supplies as needed

Data Control Clerk Jul 2005May 2006 CPS Energy San Antonio, TX


Duties and responsibilities include:
-Entered daily timesheets for the Leak Survey, Gas Services, Leak Repair, Pressure Control, Gas Meter Shop, Tool Repair Shop, Welders, and Gas Inspector departments. Timesheets were entered through the SAP system using ZCAT and CAT2
-Monitored the weekly 40 hour and 80 hour time entry reports and corrected any errors or discrepancies
-Resolved timesheet and paycheck descrepancies for field representatives
-Maintained databases for the Leak Repair department for Leak Survey Orders, work requests, and other various documents
-Completed Meter Removal/Meter Replacement Cards through Mobile Data and Mobile Dispatch systems
-Retrieved daily Leak Repair job packages from service districts and the engineering department through the Work Manager database
-Obtained and verified permits from the City of San Antonio and TxDot
-Obtained and verified Micro-Station job sketches
-Communicated with planners and engineers on a daily basis inquiring on status of jobs and finding resolutions so that job packages are completed in a timely manner
-Scheduled appointments for job packages with CPS Energy customers that require work with plumber orders
-Completed tasks in the Work Manager database and entered as-built information when closed out work orders for job packages that have been completed by in-house crews and contractors.
-Created service entry sheets for payment invoices from contractors through the SAP Business Workplace system. Including verification of bonds and retainages
-Reported monthly to analyst completed gas installation and services for the in-house crews and contractors
-Relief substitute for Leak Survey, Pressure Control, and Leak Repair Dispatcher

-Replenish office supplies as needed
Customer Service Representative Apr 2004Jul 2005 Thrifty Car Rental San Antonio, TX


Duties and responsibilities include:
-Completed car rental agreements
-Performed vehicle inspections for returned cars
-Provided telephone customer service including rental reservations, answering questions and complaints, assisting customers during rental car breakdowns and accidents
-Detailed/cleaned returned vehicles when needed
-Assisted managers with inventory of vehicles
-Repossessed delinquent rental vehicles when required
-Delivered rental vehicles to customers at their hotels & body shops

-Research for competitive prices of our competition
-Helped with general office duties when needed
Education
Bachelor of Arts : Psychology Dec 2013 Texas A&M University - San Antonio San Antonio, TX
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Resume Details

This is a real resume for a Information Development Specialist in Atascosa, Texas with experience working for such companies as Cps Energy, Thrifty Car Rental. This is one of the hundreds of Information Development Specialist resumes available on our site for free. Use these resumes as templates to get help creating the best Information Development Specialist resume.

Previous Companies:

  • CPS Energy
  • Thrifty Car Rental

Previous Job Positions:

  • Information Development Specialist
  • Dispatcher
  • Data Control Clerk
  • Customer Service Representative

Schools:

  • Texas A&M University - San Antonio

Level of Education:

  • Bachelor of Arts

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