Nissan North America - Infiniti Consumer Affairs Resume Example

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Daniel Thomas

XXX XXXX XX XXXX, Antioch, TN 37013

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Ph: XXXXX XXXXXXXX

Professional Summary

Skills

Proficiency in Microsoft Office programs (Word, Excel, PowerPoint, Access and Outlook) Ability to work with several operating systems, including Windows, Salesforce, AS400 and Mac OS X

Experience

Nissan North America, Inc Murfreesboro, Tennessee Infiniti Consumer Affairs / Team Lead Aug 2014－Present

Manage a group of 10 agents that act as liaisons between Infiniti owners and Infiniti retailers to resolve a myriad of concerns.
Responsible for quality evaluations, coaching and resolving escalated concerns.
Effectively communicate with retailer sales and service staff, Regional Management, Technical Support and Engineering.
Utilize the companies Standard Operating Procedures while efficiently managing case loads and maintaining departmental goals and objectives.

XO Communications Nashville, Tennessee Network Billing Systems Analyst/Auditor Jan 2000－Jan 2010

Handled billing requests for service additions, changes and disconnects.
Analyzed and maintained accounts and invoices to ensure the accuracy of product pricing and network usage.
Performed audits, researched and resolved billing discrepancies.
Customer Care Team Lead - Assisted with the supervision of a team of customer care agents.
Involved in coaching, quality assurance, daily reporting and monthly evaluations.

MetLife, Inc Franklin, Tennessee Project Supervisor Jan 1998－Jan 2000

Interviewed, hired and trained qualified applicants for special projects.
Facilitated a productive work environment and maintained positive office morale.
Responsible for quality assurance and scheduling.
Process Improvement Team Member - Helped develop, improve and implement claims processing guidelines and procedures.

PMT Services-US Bankcard Services Financial Services Brentwood, Tennessee Jan 1996－Jan 1998

Assisted merchants with batching of daily transactions and transferring those funds into merchant accounts.
Performed audits to ensure account accuracy.
Researched and resolved account discrepancies.

Education

Glencliff Comprehensive High School Nashville, Tennessee Jan 1991

Bethel University McKenzie, TN May 2017

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Team Lead Auditor Project Supervisor

Resume Details

This is a real resume for a Infiniti Consumer Affairs in Antioch, Tennessee with experience working for such companies as Nissan North America, Inc, Xo Communications. This is one of the hundreds of Infiniti Consumer Affairs resumes available on our site for free. Use these resumes as templates to get help creating the best Infiniti Consumer Affairs resume.

                                        Previous Companies:
                                        Nissan North America
Inc
XO Communications

                                

                                        Previous Job Positions:
                                        Infiniti Consumer Affairs
Team Lead
Network Billing Systems Analyst
Auditor
Project Supervisor

                                

                                        Schools:
                                        Glencliff Comprehensive High School
Bethel University

                                

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