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Barksdale Federal Credit Union - Indirect Underwriter Resume Example

Lily Sanders
XX XX XXX XX, Blanchard, LA 71009
XXXXXXXXXXXXXXXXXXXXX
Ph: XXXXXXXXXXXX
Professional Summary
Self-motivated, dependable professional with 15+ years in the automotive and finance industry with a strong focus on excellent member and dealer service responsible for producing high quality work on tight deadlines. Excels at analyzing, prioritizing and completing tasks while implementing objective decision making while maintaining a positive attitude and working hard to build team relationships.
Experience
Indirect Underwriter Apr 2002Present Barksdale Federal Credit Union Bossier City, LA

  • Analyzed applicants' financial status and credit qualifications to determine possibility of granting loans.
  • Trained in negotiations and time management.
  • Effectively managed more than 100 dealer relationships.
  • Built and maintained professional relationships with peers and management.
  • Balanced the needs of multiple dealers simultaneously in a fast-paced high pressure environment.
  • Input credit applications from multiple sources including fax, Routeone and Dealertrack.
  • Responsible for closing and funding multiple loans daily.
  • Handled incoming and outgoing correspondence including mail, faxes and email.
  • Maintained friendly and professional member and dealer relationships.
  • Quoted  and processed payoffs, payments and refunds.
  • Opened and assigned new member accounts.
  • Completed multiple teller transactions.
  • Processed all sales transactions in a timely fashion.
  • Processed monthly dealer reserve.
  • Processed daily loan voucher for accounting.
  • Performed extensive online and phone research.
  • Provided extensive training for incoming loan associates.
  • Served as mentor to junior team members.
  • Dispatched shipments of financial documents.
  • Presented on current promotions to the public at local auto show.
  • Offered exceptional member service to differentiate and promote the company brand.
  • Educated members and non members on the variety of loan products and available credit options by cross selling BFCU membership, products and services.
  • Contributed to relevant conferences and events.
  • Provided expert financial advice to inquiring members.
  • Screened telephone calls and inquiries and directed them as appropriate.
  • Answered dealer and member questions and addressed problems and complaints as needed.
  • Adhered to BFCU security and audit procedures.
  • Barksdale Employee University certificates in management, operations, human resources, marketing, business development, teller and member service.
  • Adhered to federal and state compliance guidelines relative to consumer lending.
  • Filed and rotated all of indirect files.
  • Actively worked follow up on pending loans including in house contracts and que applications.
  • Actively suggested operational improvements to enhance quality and improve production.
  • Available for extended hours including nights and weekends.
Operator Feb 1997Apr 2002 Moffit Volkswagen Bossier City, LA
  • Managed incoming and outgoing calls for sales, service, accounting and body shop.
  • Managed the front desk and receptionist area by greeting visitors and responding to telephone and in person requests for information.
  • Responded to customer inquiries in a friendly and professional manner.
  • Communicated with customers, employees and other individuals to answer questions and explain information.
  • Developed highly empathetic client relationships and 
  • earned reputation for exceeding expectations.
  • Expressed appreciation and invited customers to return.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Handled and processed confidential client information including finance documents.
  • Verified that information in the computer system was up to date and accurate.
  • Maintained friendly and professional customer interactions.
Operator Jan 1996Feb 1997 Cole's Cleaning Shreveport, LA
  • Residential and commercial cleaning with a strong attention to detail.
  • Displayed courtesy and strong interpersonal skills with all customer interactions
  • .Resolved customer complaints and concerns with strong verbal and negotiation skills.
  • Maintained composure and patience in face of difficult customer situations.
  • Trained new employees and explained protocols clearly and efficiently.
  • Referred difficult issues to upper management while maintaining positive rapport with customer.
  • Managed a crew of 2-4.

Customer service representative Mar 1993Jan 1996 Kroger Shreveport, LA
  • Displayed courtesy and strong interpersonal skills with all customer interactions.
  • Maintained customer service office in a neat and organized fashion.
  • Responsible for personal cash drawer at register and office register.
  • Resolved customer complaints and concerns with strong verbal and negotiation skills.
  • Maintained composure and patience in face of difficult customer situations.
  • Trained new employees and explained protocols clearly and efficiently
  • .Referred difficult issues to upper management while maintaining positive rapport with customer.
  • Processed check cashing.
  • Processed money orders.
  • Strong money handling and management skills.
  • Maintained cash drawer with strong money handling and management skills.
  • Processed Western Union orders and pickups.
  • Ran nightly reports and processed deposits.
  • Floor and office cashier.
Education
High School Diploma: Advanced general education May 1994 Northwood High School Shreveport, LA
Criminal law and criminal justice Bossier Parish Community College Bossier City, LA
Bankruptcy/Paralegal Louisiana State University Shreveport Shreveport, LA
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Resume Details

This is a real resume for a Indirect Underwriter in Blanchard, Louisiana with experience working for such companies as Barksdale Federal Credit Union, Moffit Volkswagen, Coles Cleaning. This is one of the hundreds of Indirect Underwriter resumes available on our site for free. Use these resumes as templates to get help creating the best Indirect Underwriter resume.

Previous Companies:

  • Barksdale Federal Credit Union
  • Moffit Volkswagen
  • Coles Cleaning

Previous Job Positions:

  • Indirect Underwriter
  • Operator
  • Customer Service Representative

Schools:

  • Northwood High School
  • Bossier Parish Community College
  • Louisiana State University Shreveport

Level of Education:

  • High School Diploma

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