JC Penny - Independent Living Skill Instructor Resume Example

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Samantha Washington
XXXX XXXXXXX XXX, Antioch,CA 94531
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Ph: XXXXX XXXXXXXX
Summary
Extensive experience working with special needs populations, minority groups, and diverse cultural background population. Expert Customer Service Leader at a high demanding pace, focus on quality and accuracy, experience as a loan processor, decision maker and problem solver.
Skills
  • Fully fluency in Spanish: speak, read and write
  • Computer Literate
  • Negotiation Skills
  • People Skills
  • Natural Leader
  • Organization skills
  • Detail oriented
Experience
Independent Living Skill Instructor: Jan 2010Present
  • Duties are not limited to train adults with developmental challenges in the areas of: money management, safety awareness, advocating with medical, housing, Social Services / government agency, develop strategies for goal completion, research for community resources, and performance of problem solving skills to varieties of issues interfering in the consumer's life.
  • Coordinate and conduct, with the Regional Center of the East Bay (RCEB) and Steps for Independence Agency, an Individual Service Plan to meet consumer's needs. Planning, implementing and following through required to meet consumers 'needs.
  • Submit progress reports, performance reports and goal accomplishments reports monthly, quarterly and annually. Computer skills, office organization and details oriented skill is a requisite to comply with agency.
  • Create a working plan for each consumer to with the purpose of goal attainment.
  • Flexibility in schedule, own transportation to commute to different areas in Contra Costa and Alameda County.
Customer Service Representative: Oct 2007Dec 2008 JC Penny: Pleasanton, California
  • Customer Service at the Jewelry department where promoted sales and provide excellent assistant to customer.
  • In charge on managing the floor inventory and maintain the right product lineup
Medical Biller, Doctor's: Jan 2001Jan 2004 Home Base Business: Moreno Valley, California
  • insurance billing Blue-Cross, Health Net
  • Customer service was a mayor requisite, had to be in contact with insurance's company and Doctor's patients to collect their dues in the daily basis.
Customer Service Leader and Loan Researcher: Jul 1998Jun 2001 Chatsworth, California
  • Initially, Loan Processor level I, process payments to customers mortgage loans received via US mail, Process, balance, and deposit received checks.
  • Promoted to Loan Researcher: meticulously research for mistakes done at bank's branches. Such as misapplied payment to the wrong mortgage account. Job duties were not limited to find problem, and account adjustment but also to follow a series of steps required to update account and bring account to its original status. Advance knowledge and understanding of bank's data base was developed and was successfully apply to work completion.
  • Promoted as a Loan Processor and Customer Service Leader in the Loan Processing Center.
  • As a Customer Service Leader had to assist to supervise a group of up to ten team members. Supervised area focused in loan processing, payment processing and accuracy in data entry to the data base system. Achieving accuracy and providing an excellent customer service was successfully done as well as managing prompt responses to banks' branches problems concerning payment processing were done as well.
  • Always on top of my department to reach the financial entity requirements in order to meet customers' expectations. Went over and beyond any task assigned at any time.
Customer Service Representative and Cash room officer: Mar 1993Jun 1998 Nordstrom Inc: Canoga Park, California
  • Responsible to assist and solve problems for customers visiting the store. Duties were not limited to open new accounts, sales, enforce company's policy, assist manager to create work schedule for cashiers, solve customer's issues and concerns always in coordination with store's credit department. Maintaining and enhancing customer relationships which was successfully achieve through an excellent customer service.
  • As cash room operator the responsibility was mainly to process the store's large daily cash deposits. It required concentration, accuracy and detail orientated skills as well as knowledge and understanding of the company's data base system.
Education
Liberal Arts of Behavioral and Science, Dec 2015 Los Medanos College, Pittsburg, CA, US  Personal And Professional Development For Life And Work
 Introduction To Case Management
 Ethics for Human Services Professionals
 Group Processing for helping
 Introduction to Counseling skills
 Multicultural Issues in human services
Social Problems
History of Music
Associate of Applied Science: Health and Human Services, Dec 2015 Contra Costa College, San Pablo, CA 2014 - Present Contra Costa Community College
Personal And Professional Development For Life And Work Introduction To Case Management
Ethics for Human Services Professionals
Group Processing for helping
Introduction to Counseling skills
Multicultural Issues in human services
Human Services, Jan 2013 University of Phoenix, Concord, CA, US 2011-2013 University of Phoenix - Concord, CA
Historical Development Of Human Services
Critical Thinking
Problem Media Influences On American Culture
Introduction To Sociology
Elements Of Health And Wellness
Public Speaking
Vocational , Jan 1997 West Valley Vocational School 1993-1997 West Valley Vocational School, Woodlands Hills, California Certified as a computerized accountant
Certifications
  • Certified as a computerized accountant
Language
Spanish
Affiliations
COMMUNITY ACTIVISM / VOLUNTEER WORK

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About this resume

Independent Living Skill Instructor FROM Antioch , California RESUME

This is a resume for a Independent Living Skill Instructor in Antioch, California with experience working for such companies as JC Penny and Home Base Business. The grade for this resume is 0 and is one of hundreds of Independent Living Skill Instructor resumes available on our site for free. Use these resumes as templates to get help creating the best Independent Living Skill Instructor resume.

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School Attended
Los Medanos College