Commonwealth of Pennsylvania - Income Maintenance Case Worker Resume Example

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Sofia Cox
XXX XXXXXXX XXXXXXX XXXX X , Torrance , CA 90501 | (H) XXXXX XXXXXXXX | XXXXXXXXXXXXXXXXXXXXX
Professional Summary

Service-oriented Income Maintenance Case Worker with 9 years background in the Welfare County Assistance Office . Core competencies include Critical Thinking, Active Listening, and Judgment and Decision-Making as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Skills
  • Critical Thinking
  • Reading Comprehension
  • Complex Problem Solving
  • Judgment and Decision Making
  • Active Listening
  • Speaking
  • Active Learning
  • Customer and Personal Service
Experience
Income Maintenance Case Worker 05/2005 to 09/2014
Commonwealth of Pennsylvania, Department of Public Welfare Philadelphia, PA

Conducted interviews with prospective applicants to determine eligibility for financial assistance and related income maintenance programs, such as but not limited to Cash, Medical and Supplemental Nutritional Assistance Programs, Nursing Home Care and Employment Referrals.  Determined eligibility for various categories of assistance based on such factors as income, personal property, real property, legally responsible relatives and employment status.  Interpreted and applied Department of Public Welfare manual policies, procedures and regulations.  Conducted annual, interim and special reviews as mandated by law. 

Automation Staff Assistant 07/2000 to 10/2004
National Labor Relations Board Los Angeles, CA

Performed recurring technical assistance, IT infrastructure maintenance, email administration and problem solving in support of the Regions' professional and clerical support staff.  Provided clerical on an ongoing basis, by typing form letters, photocopying, operating the postage machine, sending faxes, processing FOIA (Freedom of Information Act) requests and acted as the Receptionist when needed.  I also delivered the mail to the post office when needed.

Collection Unit Manager 04/1996 to 06/2000
Medical Accounts Control Harbor City, CA

Managed the collection, billing and negotiation of medical and workers' compensation claims.  Received and reconciled payments and posted amounts paid to the client's accounts.  Located and monitored overdue accounts, using computers and a variety of automated systems.  Communicated with clients by telephone or in person to determine reasons for overdue payments and arranged for debt repayment and/or established repayment schedules.

Collection Unit Manager 04/1995 to 03/1996
Credit Management Services Beverly Hills, CA

Collected outstanding debts from businesses and individuals.  Prepared 20-30 lawsuits biweekly for possible litigation of debtors.  Communicated via correspondence and telephone to collect all outstanding debts for the company.

Employment Program Representative 04/1993 to 04/1995
California Department of Human Services Inglewood, CA

Interviewed, screened and filed unemployment Insurance Claims for individuals while applying the rules, regulations and procedures of the State.

Yeoman (Assistant to the Administrators) 10/1987 to 10/1991
United States Navy San Diego, CA

Created and updated secret documents of a sensitive nature.  Provided administrative support to the Captain and Executive Officer on a need-to-know basis.  Created tasks for the development of Q&A database to monitor clearance rosters.  Managed all executive staff members administrative records in order to support the Commands' mission of teaching over 2,000 Officers annually.

Education
MBA: Human Resources Management Jan 1993 National University - Inglewood, CA
BBA: Human Resources Management Jul 1991 National University - San Diego, CA
Associate of Applied Science: Civic and Public Administration Feb 1983 Eugenio Maria de Hostos Community College - Bronx, NY

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About this resume

Income Maintenance Case Worker FROM Torrance , California RESUME

This is a resume for a Income Maintenance Case Worker in Torrance, California with experience working for such companies as Commonwealth of Pennsylvania and Department of Public Welfare. The grade for this resume is 0 and is one of hundreds of Income Maintenance Case Worker resumes available on our site for free. Use these resumes as templates to get help creating the best Income Maintenance Case Worker resume.

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School Attended
National University