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Sutherland Global Services - Inbound Billing Resume Example

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Luke Young
Professional Summary:

Seasoned Customer Service Representative with more than 13 years of experience in the fast-paced sales and beauty industry. Excellent communication and empathy skills. Track record of achieving exceptional results in increasing revenue on a consistent basis and generating leads and long term customers due to my soft skills and bubbly personality. Always focusing on a win-win for all.  

  • Sales and Marketing
  • Critical Thinking
  • Time Management
  • Negotiation
  • Efficient Communication & Comprehension Skills
  • Judgment and Decision Making
  • Complex Problem Solving
  • Exceptional Customer Service 
Inbound Billing/Sales Specialist Jan 2014Jul 2015 Sutherland Global Services/ AT&T Rochester, NY
  •  Resolving technical and billing issues. Consistently increasing monthly revenue for team. Experience with Microsoft Office, CISCO multi-line phones, Managing multiple applications during each call. 
  • Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.
  • Answer customers' questions about products, prices, availability, or credit terms.
  • Maintain customer records, using automated systems.
  • Collaborate with colleagues to exchange information, such as selling strategies or marketing information.
  • Provide customers with ongoing technical support.
  • Inform customers of estimated delivery schedules, service contracts, warranties, or other information pertaining to purchased products.
Emergency Dispatcher Operator Jun 2013Nov 2013 ADT Security Services Rochester, NY
  • Performed outbound calls  regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for departments within a city.
  • Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
  • Record details of calls, dispatches, and messages.
  • Monitor alarm systems to detect emergencies such as fires and illegal entry into establishments. 
Barista Aug 2010May 2013 Finger Lakes Coffee Roaster Rochester, NY
  • Take customer orders and convey them to other employees for preparation.
  • Receive and process customer payments Describe menu items to customers or suggest products that might appeal to them.
  • Prepare or serve hot and cold beverages, such as coffee, espresso drinks, blended coffees or tea Order, receive, and stock supplies and retail products.
Customer Service Representative Apr 2012Feb 2013 Xerox Rochester, NY
  • Respond to, handle and resolve customer's inquiries.
  • Provide customers with product and service information Process orders, forms, and applications Identify and escalate customer issues.
  • Provide level 1 technical support Handle customer billing issues and concerns.
Salon Manager and Shampoo Assistant Jul 2003Jan 2012 The Altered Ego Salon Rochester, NY
  • Schedule appointments, answer phones, order products from wholesalers.
  • Keeping accurate documents of all products bought and capital received.
  • Massage, shampoo, and condition patron's hair and scalp to clean them and remove excess oil.
Cosmetology : Licensed Nail Technician May 2004 Suny-Brockport-REOC Rochester, ny
Associate of Science : Esthethics Steiner Institute of Esthetics Baltimore, MD

Member & Ambassador , Heal A Women Heal A Nation, 2015-Present

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Resume Details

This is a real resume for a Inbound Billing in Baltimore, Maryland with experience working for such companies as Sutherland Global Services, At&t, Adt Security Services. This is one of the hundreds of Inbound Billing resumes available on our site for free. Use these resumes as templates to get help creating the best Inbound Billing resume.

Previous Companies:

  • Sutherland Global Services
  • AT&T
  • ADT Security Services

Previous Job Positions:

  • Inbound Billing
  • Sales Specialist
  • Emergency Dispatcher Operator
  • Barista
  • Customer Service Representative


  • Suny-Brockport-REOC
  • Steiner Institute of Esthetics

Level of Education:

  • Cosmetology
  • Associate of Science

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