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Sprint Solutions - Implementation Project Manager Resume Example

James Miller
XXXXX XX XX XXXXXX , Miami , FL 33194 | (H) XXXXX XXXXXXXX | XXXXXXXXXXXXXXXXXXXXXXX
Summary
Determined and hard-working professional with over 15 years experience in the wireless communications industry. Currently seeking a position in the project management arena, that will expand my managerial abilities and further develop my expertise.  In addition to my experience in this arena,  I have fulfilled all required Project Management courses offered within Sprint university.  Furthermore, I am actively documenting necessary hours to fulfill my PMI certification within the next 12 months.
Skills

Microsoft Office (Word, Excel, PowerPoint)  MSI reporting & internal Sprint reporting tools

Bilingual (Spanish & English) Project Management skills

Experience
Implementation Project Manager 01/2008 to Present
Sprint Solutions, Inc. Miami, FL
  • Manage wireless telecom with existing Enterprise/Public Sector and General Business account base
  • Maintain and capitalize on customer relationships to focus on growth within the customer base
  • Monitor service trends in the market to ensure coverage areas are adequate to help reduce churn and state net add positive in the market
  • Engage cross-departmental groups as needed to resolve customer escalations as they arise
  • Pull mock and custom reporting for internal and external customers as needed to measure productivity within the account base
  • Educate customers on all self-sufficiency tools offered by Sprint 
  • Work with sales to determine areas where we could utilize cost reductions to our customers to grow the market
  • Direct and coordinate deployment activities for new gross adds by coordinating with other departments to ensure handset deployments are a smooth transiton for our customers
  • Adminster and reconcile monthly reporting to the State of Florida and ensure that payments are reported against accordingly 

 

Public Sector Development Manager 04/2002 to 12/2007
Sprint-Nextel Corporation Miami, FL
  • Represent Public Sector with top Individual Liable Sales for the country through all sales channels Provide pre-sales support to Government Account Managers and Government Account Executives; Indirect Authorized Stores, and National Retail Stores in South Florida
  • Ensure that all sales channels are in alignment with Sprint Compliance Policies by facilitating qualification training Ensure compliance with State of Florida, local, US Navy and GSA contract guidelines
  • Generate monthly WINS reports as well as calendar detailing monthly activities
  • Serve as an informational liaison between government teams, internal departments and customers
  • Manage Sales Individual Liable events, contests, pay-roll stuffer programs, for all sales channels in conjunction with Marketing department
  • Monitor individual liable sales to determine methods to increase numbers
  • Assist in ensuring that purchase orders are renewed and accuratey documented
  • Administer and reconcile reporting to the State of Florida to ensure that Sprint/Nextel are compliant with contracts
Strategic Care Specialist 05/2000 to 04/2002
Sprint-Nextel Corporation Miami, FL
  • Serve as a liaison between Corporate and Government Account Executives and their customers.
  • Coordinate and conduct training programs and on-site service for customers.
  • Proactively assist customers as single point of contact to anticipate customer needs and deliver results
  • Responsible for developing, coordinating and monitoring the deployment and success of service solutions
  • Generate portfolio account review updates in Strategic Care Website
  • Conduct Rate Plan Analysis and provide recommendations to customers as needed
  • Aid customers with programming and re-programming issues as they arise
  • Participate in voluntary functions and activities to promote Nextel leadership awareness.
Education
Bachelor of Arts: Management & International Business Dec 2003 Florida International University - Miami, FL
Associate of Arts: Business Jan 2000 Miami-Dade College - Miami, FL
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Resume Details

This is a real resume for a Implementation Project Manager in Miami, Florida with experience working for such companies as Sprint Solutions, Inc, Sprint Nextel Corporation. This is one of the hundreds of Implementation Project Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Implementation Project Manager resume.

Previous Companies:

  • Sprint Solutions
  • Inc
  • Sprint Nextel Corporation

Previous Job Positions:

  • Implementation Project Manager
  • Public Sector Development Manager
  • Strategic Care Specialist

Schools:

  • Florida International University
  • Miami-Dade College

Level of Education:

  • Bachelor of Arts
  • Associate of Arts

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