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1WorldSync - Implementation Manager Resume Example

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Elijah Anderson
X XXXXXX XXX
Santa Fe, NM 87508
Ph: XXXXX XXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXX
Summary

Seasoned Implementation Manager with more than 14 years of experience in fast-paced, ever-changing global product data management environment. Excellent communication and implementation project management skills. Strong leadership roles including Foodservice space and coaching newer team members. Track record of achieving exceptional results in customer satisfaction with a style conducive to teamwork.

Skills
  • Multi-tasker
  • Attention to detail
  • GS1 Standards and GDSN
  • Team player
  • Communication- written and verbal
  • XML and system integrations
  • Leadership
  • Mentor
Experience
Implementation Manager May 2002Present 1WorldSync Chicago, IL
  • Manage customer data integration implementations, providing strategic project oversight, recommendations and support
  • Subject Matter Expert (SME) on 1WorldSync customer-facing and internal applications: Item Management, DAS, FIRM, PI, Teamsite, Axway, TDCAT
  • SME on different industry verticals: Foodservice, Healthcare, CPG, Hardlines, etc.
  • Align with Product Management to push internal roadmap activities on behalf of customers
  • Coordinate 1WorldSync Education & Training, contributing to overall strategy of training materials, delivery, customer communications and education programs that support 1WorldSync products and services
  • Drive registration for Essentials LIVE and MjR3 Training & Education offerings to increase revenue
  • Participate in Launch Plan, Product Team and Service Offering meetings acting as SME for Implementation Team
  • Mentor new hires and ensure execution of Implementation Methodology
  • Attend customer meetings on an as-needed basis to discuss topics ranging from standards and implementation questions to M&A strategy
Customer Care Associate/Procurement Liaison Oct 2000May 2002 Transora/1SYNC Chicago, IL
  • Responsible for managing individual auctions
  • Work with third party providers (eBreviate and Ariba) and participants reviewing RFQs, scheduling and monitoring the auction process, providing eSourcing (auction) expertise
  • Identify opportunities for enhancing service offering
  • Identify, prioritize and escalate pain points of existing functionality
  • Identify, establish and update escalation procedures
  • Write test scripts for QA testing of our products
  • Definition and analysis of key performance indicators and SLAs for 3rd party auction providers and auctions
  • Training of Customer Care and client's suppliers on eSourcing tools
  • Conduct site demos of eSourcing tools to senior management of CPG companies (ex: Nestle, Wrigley, Procter & Gamble)
  • Support Sales team in positioning Service Offerings to potential customers: Supply Chain Optimization: Logistics, CPFR; Procurement: eProcurement, Negotiations; Retail: Data Catalog
Site Producer Jan 2000Oct 2000 EthnicGrocer.com Chicago, IL.
  • Orchestrated website development and improvement as primary liaison between site management and technology teams
  • Managed site content team, providing editorial guidance and Blue Martini expertise
  • Managed Recipe category, from content rationalization to implementation
  • Coordinated translation of site content and managed vendor relations
  • Spearheaded Affiliate Program selection
  • Conducted and supervised QA team initiative
  • Senior member of Ecommerce Marketing Blue Martini team
  • Worked closely with marketing and merchandising teams to ensure proper product offering and marketing strategy consistency
Education
M.A: Italian language and cultural studies Middlebury, VT. Middlebury College Aug 1999 Italian language and cultural studies
Bachelor of Arts & Science: Communications, Spanish & Italian Chicago, IL. DePaul University Feb 1998 Major in Communications, Minors in Spanish and Italian
Language
Full immersion instruction - Italian language and customs, Spanish language and customs
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Resume Details

This is a real resume for a Implementation Manager in Santa Fe, New Mexico with experience working for such companies as 1worldsync, Transora, 1sync. This is one of the hundreds of Implementation Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Implementation Manager resume.

Previous Companies:

  • 1WorldSync
  • Transora
  • 1SYNC

Previous Job Positions:

  • Implementation Manager
  • Customer Care Associate
  • Procurement Liaison
  • Site Producer

Schools:

  • Middlebury College
  • DePaul University

Level of Education:

  • M.A
  • Bachelor of Arts & Science

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