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NYS OCFS Human Service Call Center - Human Services Call Center Representative 1 Resume Example

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Anna Gonzales
  • XX XXXXXXXXXXX XXXX, Rensselaer, NY 12144
  • H: XXXXXXXXXXXX
  • XXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Responsible human service professional passionate and motivated to serve the needs of disadvantaged and at risk youth and adults.  Customer focused with experience working with diverse populations of customers in need of services.  Proficient in prioritizing and completing tasks in a timely manner, yet flexible to multitask when necessary.  Enjoys learning new programs and processes and being a team player who is attentive to detail and able to work in a fast paced environment.  Excellent oral and written communication skills.

Experience
Human Services Call Center Representative 1, 09/2013 to Present
 NYS OCFS Human Service Call Center – Schenectady, NY
 Responsibilities include respond to customer inquiries and requests and resolve complaints through written, verbal and electronic means.  Accurately provide information about agencies' programs and services, explain and interpret information, and interview customers.  Work closely with other OCFS staff, state agencies and private sector individuals to achieve excellent customer service. 
Children and Family Services Specialist 1, 04/2001 to 07/2005
 NYS OCFS Regional Office – Albany, NY
 Provided oversight, monitoring and technical assistance to local departments of social services in areas such as child welfare programs, CONNECTIONS, complaints and regulatory clarification in accordance with OCFS priorities and procedures.  Reviewed and evaluated LDSS plans, coordinated progress improvement and prepared written reports.  Participated in assigned work groups and committees.  Career was placed on hold as of July 2005 to raise my children.
Child Protective Services Specialist 1, 11/1998 to 04/2001
 NYS OCFS Child Abuse and Maltreatment Register – Menands, NY
 Analyzed calls of suspected child abuse and maltreatment for appropriateness, evaluated the information, and prepared and transmitted reported cases to LDSS.  Provided technical assistance to LDSS, participated in various monitoring functions, provided information and referrals to concerned individuals and agencies, and screened applicants for potential employment in child/day care and related positions.
Youth Communications Aide, 04/1994 to 11/1998
 NYS OCFS Central Communications Unit – Rensselaer, NY
Youth Division Aide, 08/1993 to 04/1994
 NYS DFY Albany Boys and Girls Group Homes – Albany, NY
Education
Bachelor of Science: Psychology, Dec 1992 Virginia Polytechnic Institute and State University - Blacksburg, VA
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Services Representative

Resume Details

This is a real resume for a Human Services Call Center Representative 1 in Rensselaer, New York with experience working for such companies as Nys Ocfs Human Service Call Center, Nys Ocfs Regional Office, Nys Ocfs Child Abuse And Maltreatment Register. This is one of the hundreds of Human Services Call Center Representative 1 resumes available on our site for free. Use these resumes as templates to get help creating the best Human Services Call Center Representative 1 resume.

Previous Companies:

  • NYS OCFS Human Service Call Center
  • NYS OCFS Regional Office
  • NYS OCFS Child Abuse and Maltreatment Register

Previous Job Positions:

  • Human Services Call Center Representative 1
  • Children and Family Services Specialist 1
  • Child Protective Services Specialist 1
  • Youth Communications Aide
  • Youth Division Aide

Schools:

  • Virginia Polytechnic Institute and State University

Level of Education:

  • Bachelor of Science

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