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State of Arizona Division of Developmental Disabilities - Human Service Worker II Resume Example

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Andrew King
XXXX XX XXXX XX X, Phoenix, AZ 85043
Professional Summary


Seasoned customer service representative with more than 10 years of experience in fast-paced business setting. Excellent communication and organizational skills. Track record of achieving exceptional results in customer service, data entry and analyzing documents.


    • Strong organizational and analytical skills
    • Excellent communication written and orally
    • Ability to multi-task
      • Expertise call center functions
      • Leadership principles and practices
      • Data reliability and accuracy
Human Service Worker II Jun 2014Present State of Arizona Division of Developmental Disabilities Surprise, AZ

Applies federal laws, state statutes, agency policies and procedures. Recognizes basic human rights, care and assistance needed of individuals with developmental disabilities. Adapts to sensitive cultural diversities; maintains and displays a professional demeanor.

Applies interpersonal relations with clients and representatives of other governmental and community organizations.

Provides clerical duties including answering telephones and giving information to callers, take messages, or transfer calls to appropriate individuals. Creates, maintains, and enters information into databases. Operates office equipment, updating excel workbooks and maintaining files.. Faxes any necessary documents for support coordinators. Covers the front desk phones.Maintains spreadsheets and logs for all closed cases and case transfers. Type's individual service plans and 90ty day reviews for support coordinators.Schedules appropriate functions relevant to the preparation of meetings and conferences. Attends supervisor meetings and also prepares meeting minutes. 

Uses the state vehicle to makes deliveries of food boxes, drops off of I-Pads for repair and pick up.  Delivers case files to several different off site locations per request. Schedules car repairs as well as delivers. Orders office supplies as needed.


Administrative Assistant I May 2013Jul 2013 American Premier Products Phoenix, AZ

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Use computers for various applications, such as database management or word processing.

Disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.

Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as product records, correspondence, or other material.

Operate office equipment,such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.

Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

Signed for and distributed UPS/FED EX/Airborne packages for the company.

Data Entry Clerk II Apr 2013May 2013 State of Arizona Department of Revenue Phoenix, AZ

Answer telephones and give information to callers.

Provide services to customers, such as order placement or account information.

Open,read, route, and distribute incoming mail or other materials and answer routine letters.

Locate and attach appropriate files to incoming correspondence requiring replies.

Make copies of correspondence or other printed material.

Operate office equipment, such as fax machines, copiers, or phone systems.

Create,maintain, and enter information into databases.

Retail Associate Nov 2012Apr 2013 Ross Tolleson, AZ

Greeted and responded to all customers in a courteous and friendly manner.


Ensured proper merchandize presentation. Maintained a clean work area at all times.


Operated cash register in accordance with policies and procedures.


Provided customer service according to the star service program guidelines.


Assisted in specialized areas of the store including, cash office, front end, fitting rooms,stock room, fine jewelry and or customer service.

Child Support Services Officer II Oct 2004Apr 2010 State of Arizona Child Support Services Phoenix, AZ

Processed applications and uploading information into the atlas computer system. Updated information to maintain current and accurate case records. Reviewed and analyzed case files, researched various programs and skip tracing to determine current location of absent parents. Review documents for accuracy and completion. Managed assigned caseload, requested birth certificates as needed, obtained court orders and other documents from clerk of the courts.  Determined if paternity was an issue on all cases in the queue. Reviewed court orders to determine if a court order needs to be established or, if debt setup was needed. Reviewed out of state case files and made appropriate phone calls to clients if needed.


Interpreted child support enforcement regulations, maintained time frames on all case processing according to policy and procedures. Interpreted court orders, making up case files for routing it to the appropriate sub-function.

Assisted with applications walked in by custodial parents or non-custodial parents that requested for IV-D services. Used interview techniques to obtain needed information from the client in which at times could be irate and uncooperative.


Worked as a team lead for training new staff, prepared updated procedures and policies for staff use.


Maintained an excel worksheet for all paternity and establishment cases within the region, to determine all cases were completed within a timely manner. Completed monthly statistical reports for supervisor to review.

Program Service Evaluator 1 Jan 2002Oct 2004 State of Arizona Development of Employment Rehabilitation Phoenix, AZ

Applied program rules,regulations and procedures. Determined eligibility or tax coverage for customers. Applied basic mathematical calculations, advised customers of their responsibilities in participating within the program.


Completed a high volume of inbound calls from customers and third parties.


Data entry of unemployment insurance claims using an automated database system.


Filed federal interstate and military claims, filed appeals, requested wage corrections and verified wages from other states. Set up check tracer for lost or stolen checks


Used the language line for customer  interpretation.


Set up phone interviews for customers, assisted irate or escalated customer calls by communicating the program rules and regulations as well as the customer's responsibilities. Assisted customers with setting up pin numbers for their online account review. Resolved customer issues within a timely and professional manner.

Family and Human Development : Social Service Estrella Mountain Community College Avondale, AZ
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Resume Details

This is a real resume for a Human Service Worker II in Phoenix, Arizona with experience working for such companies as State Of Arizona Division Of Developmental Disabilities, American Premier Products, State Of Arizona Department Of Revenue. This is one of the hundreds of Human Service Worker II resumes available on our site for free. Use these resumes as templates to get help creating the best Human Service Worker II resume.

Previous Companies:

  • State of Arizona Division of Developmental Disabilities
  • American Premier Products
  • State of Arizona Department of Revenue

Previous Job Positions:

  • Human Service Worker II
  • Administrative Assistant I
  • Data Entry Clerk II
  • Retail Associate
  • Child Support Services Officer II


  • Estrella Mountain Community College

Level of Education:

  • Family and Human Development

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