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Mayo Clinic Health System Lake City - Human Resources Service Partner Resume Example

Samuel Lewis
Professional Summary

High‐performing, strategic‐thinking professional who is highly skilled at relationship building with leadership, managers and employees.  Excellent interpersonal communication skills. Adept at assessing needs, generating options, and implementing solutions at all levels.  Dedicated to "The Needs of the Patient Comes First" value.

12/2012 to Present
Human Resources Service Partner Mayo Clinic Health System - Lake City - Lake City, MN
Service Lines Supported Include: Auxiliary/Volunteers, Compliance for SE MN Region, HR & Credentialing for SE MN Region, IT for SE MN Region, Medical Specialties, Pharmacy, Reception/Registration, Respiratory, Sleep Lab and Public Affairs for SE MN Region.  Establishes and maintains relationships with colleges.  Serves as a partner with assigned managers and service lines to identify the human resources implications of work unit issues.  Works cooperatively with others to provide expertise for solution design and delivery in an integrated and efficient manner.  Serves as an advocate and supporter of the organizational/regional goals and vision and facilitates processes in support of the organization.  Coaches and counsels managers regarding corrective action, recruitment and retention issues, team building, performance management, etc.  Uses systematic approach to problem solving through analysis of problem and evaluation of alternative solutions.  Works with colleagues in Human Resources, throughout the enterprise and externally.  Works independently, yet collaboratively to find HR solutions that meet the operational goals of departments served.  Participates as needed as a member of the management team of departments served, contributing to overall business deliberations.  Shares HR expertise with colleagues within the department as requested. 
05/2010 to 12/2012
Human Resources Generalist/Payroll Mayo Clinic Health System - Lake City - Lake City , MN
Responsible for effectively communicating problem resolution options, provides interpretation of policies, timekeeping rules and processing payroll for MCHS-Lake City.  Ensures accurate, consistent and timely delivery of HR information to all employee types including: retirees, physicians, students, residents, managers, and other allied health staff.   Maintains high knowledge of HR functions and processes. Competent with several computer systems including Sharepoint.  Participation on committees. Maintains confidentiality of information.  Use systematic approach while solving problems through independent analysis of problem and evaluation of alternative solutions. Expertise in policies and procedures.  Excellent interpersonal skills to promote a positive working environment. Strong customer service orientation.
09/2001 to 12/2010
Timekeeping Assistant Mayo Clinic - Rochester - Rochester, MN
Receives direction from the Payroll Manager and/or Payroll Analysts. Interacts with managers, employees, Employee Service Representatives (ESR), customers from Human Resources, HR Records Team, students, retirees and outside entities.  Assists in the coordination and processing of payroll.  Analyze, review and submit adjustments and retro rate changes.  Set up, edit and review payroll entries and correction adjustments.  First resource for managers at all sites to investigate, follow-up and resolve paycheck and timecard questions.  Review, enter and assist managers, Recovery and Claims, Service Partners and other requesters with Payment Adjustments.  Complete Wage Verification and Accident Reports for Child Support, Social Security, financial institutions and Unemployment.  Analyze and maintain data integrity in Payroll and Timekeeping.  Maintain knowledge base of all Mayo sites Timekeeping practices and policies.  Continuous review and maintenance of all relevant processes to assure accurate timekeeping and payroll.  Able to work effectively in an intense, team-based environment.  Work with accuracy, timeliness and effectiveness with problem solving skills.  Must be able to prioritize work and use efficiency in completing tasks.
12/2007 to 05/2010
Human Resources Generalist Mayo Clinic Health System - Lake City, MN
Maintain employee records and files, perform timekeeping functions.  Strong organizations and clerical skills.  Excellent communication and interpersonal skills.  Excel in a team environment.  Provide training to managers on needed.  Coordinates New Employee Orientation (NEO).  Coordinates temp and contracted staff orientation.  Manages employee files. 
10/2007 to 12/2007
Human Resources Assistant Mayo Clinic Health System - Lake City, MN
Applied administrative assistant expertise to perform a variety of secretarial/clerical tasks. Accountable for ensuring accuracy and completeness of all documents.  Mayo Clinic - Job details Demonstrates initiative, proficiency, and good judgment to optimize the time of those supported. Strong organizational and communication skills and a commitment to quality and excellence in service are important components of the role.  Create correspondence/reports/presentations, database/spreadsheet management, etc. Requires excellent application of grammar, punctuation, and English usage.  Ability to prioritize and handle a variety of tasks simultaneously.
03/1998 to 09/2001
Editorial Assistant - Mayo Clinic Health Letter Mayo Clinic - Rochester - Rochester, MN
Provide editorial support to Mayo Medical Ventures on the Mayo Clinic Health Letter (MCHL).  Write and edit stories for MCHL and radio broadcasts.
08/1996 to 03/1998
Patient Service Representative Mayo Clinic Rochester - Rochester, MN
Utilize provided patient-specific information to accurately determine the nature of the appointment request (by health care provider or patient) and independently schedule and confirm patient appointments utilizing scheduling criteria to determine appropriate appointment area/medical acuity as well as effectively manage department/division appointment calendars.  Strong skills in human relations, communications (verbal and written), problem solving, decision making and multi-tasking. Handle difficult situations with patients and referring providers (e.g. highly emotional). Must be adaptable / flexible in a changing work environment which will require ongoing maintenance of job-related skills/activities.
06/1994 to 08/1996
Licensed Agent State Farm Insurance - Rochester, MN
05/1993 to 10/1995
Office Manager State Farm Insurance - Rochester, MN
06/1993 to 06/1994
Office Representative State Farm Insurance - Rochester, MN
Bachelor of Arts: Human Resource Management and Marketing
Minnesota State University, Mankato - Mankato, MN
Community Service
Volunteer: Bluff View Elementary: 2006 - Current 
Volunteer Basketball Coach: 2010 - Current
Volunteer Baseball Coach: 2010 - 2013
Volunteer Soccer Coach: 2006 - 2012
Volunteer Habitat for Humanity: 2013
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Resume Details

This is a real resume for a Human Resources Service Partner in Lake City, Minnesota with experience working for such companies as Mayo Clinic Health System Lake City, Mayo Clinic Rochester, Mayo Clinic Health System. This is one of the hundreds of Human Resources Service Partner resumes available on our site for free. Use these resumes as templates to get help creating the best Human Resources Service Partner resume.

Previous Companies:

  • Mayo Clinic Health System Lake City
  • Mayo Clinic Rochester
  • Mayo Clinic Health System

Previous Job Positions:

  • Human Resources Service Partner
  • Human Resources Generalist
  • Payroll
  • Timekeeping Assistant
  • Human Resources Assistant


  • Minnesota State University, Mankato

Level of Education:

  • Bachelor of Arts

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