Massachusetts Institute Of Technology - Human Resources Officer Resume Example

Professional Summary

I am goal-oriented, friendly, enthusiastic and dedicated to achieving high levels of customer satisfaction and meeting aggressive business goals.

With over 10 years in a customer service environment, I am a fast learner and proficient in growing/managing key customer relationships.

Skills

Effective Time Management
Service Orientated

Team player
Hard working

Proven leader
Enthusiastic

Experience

Human Resources Officer Feb 2008－Jan 2014 Massachusetts Institute Of Technology － Boston, MA

Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures.
Plan and conduct new employee orientation to foster positive attitude toward organizational objectives.
Identify staff vacancies and recruit, interview and select applicants.
Plan, organize, direct, control or coordinate the personnel, training, or labour relations activities of an organization.
Administer compensation, benefits and performance management systems, and safety and recreation programs.
Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion and employee benefits.
Analyze statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of organization's personnel policies and practices.
Investigate and report on industrial accidents for insurance carriers.
Prepare and follow budgets for personnel operations.
Maintain records and compile statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates.
Analyze training needs to design employee development, language training and health and safety programs.
Conduct exit interviews to identify reasons for employee termination.
Filing and managing of personnel files

Part time Sales assistant Mar 2009－Jun 2012 Rent-A-Center Inc. － Reno, NV

Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Assign employees to specific duties.
Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
Cash handling of till and balancing at end of each shift.

Supervisor Administration & Premises Mar 2007－Feb 2008 [Company Name] － [City], [State]

Manage and maintain executives' schedules.
Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet.
Answer phone calls and direct calls to appropriate parties or take messages.
Process payroll information.
Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
Set up and oversee administrative policies and procedures for offices or organizations.
File and retrieve corporate documents, records, and reports.
Make travel arrangements and accommodation for staff
Open, sort, and distribute incoming correspondence, including faxes and email.
Prepare responses to correspondence containing routine inquiries.
Provide clerical support to other departments.
Review operating practices and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures.
Conduct monthly account payable tasks
Attend to all Administration & Premises duties for both Rarotonga Head Office and Branches in a timely manner.

Asset Recovery Officer - CIDB Former Loans Ltd Jul 2004－Jul 2006 [Company Name] － [City], [State]

Managed a debt portfolio of <>
Maintain records for each case, including contacts, telephone numbers, and actions taken.
Maintain knowledge of client history and of accounting procedures and theory to properly evaluate financial information.
Send notices to clients when repayments not met.
Recommend/process to repossess or proceed to legal recovery.
Provide to management recovery process for each client
Attend all other tasks as per delegated by CEO

Restaurant Cashier Aug 2003－Jul 2004 Costa Vida － Burley, ID

Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or change due to customers.
Assist customers by providing information and resolving their complaints.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Greet customers entering establishments.
Answer customers' questions, and provide information
Calculate total payments received during a time period, and reconcile this with total sales.
Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
Assist with duties in other areas i.e. take orders, prepare drinks etc.
Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
Sort, count, and wrap currency and coins.
Supervise others and provide on-the-job training.
Post charges against guests' or patients' accounts.
Pay company bills by cash, vouchers, or checks.

Supervisor Nov 2002－Aug 2003 Amc Entertainment Inc. － Morrow, GA

Direct or coordinate production, processing, distribution of both customer and shop orders
Review processing schedules or production orders to make decisions concerning inventory requirements, staffing requirements, work procedures, or duty assignments, considering budgetary limitations and time constraints.
Review operations and confer with technical or administrative staff to resolve production or processing problems.
Develop or implement production tracking or quality control systems, analysing production, quality control, maintenance, or other operational reports, to detect production problems.
Set and monitor product standards, examining samples of raw products or directing testing during processing, to ensure finished products are of prescribed quality.
Develop budgets or approve expenditures for supplies, materials, or human resources, ensuring that materials, labour, or equipment are used efficiently to meet production targets.
Maintain updates with customers/shop of work progress and estimate completion

Purchasing Officer Jun 2000－Jan 2001 Columbia University － New York, NY

Locate vendors of materials, equipment or supplies, and interview them to determine product availability and terms of sales.
Prepare and process requisitions and purchase orders for supplies and equipment.
Maintain records of goods ordered and received.
Resolve vendor or contractor grievances, and claims against suppliers.
Control purchasing department budgets.
Interview and hire staff, and oversee staff training.
Work closely with departments to source and deliver on their requirements

Teller Jul 1996－Mar 2000 Pnc Financial Services Group, Inc. － Downers Grove, IL

Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.
Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
Order a supply of cash to meet daily needs.
Monitor bank vaults to ensure cash balances are correct.
Carry out special services for customers, such as ordering bank cards and checks.
Identify transaction mistakes when debits and credits do not balance.
Resolve problems or discrepancies concerning customers' accounts.
Receive mortgage, loan, or public utility bill payments, verifying payment dates and amounts due.
Perform clerical tasks such as typing, filing etc
Issue checks to bond owners in settlement of transactions.
Obtain and process information required for the provision of services, such as opening accounts, savings plans, and purchasing bonds.
Prepare work schedules for staff.

Education

High School Diploma Tereora College － Rarotonga, CI 1992 - 6th Form Certificate
Typing, English, Biology, Mathematics, Accounting
1991 - New Zealand School Certificate
Typing, English, Mathematics, Accounting, Human Biology
1990 - Cook Island School Certificate
Typing, English, Science, Physical Education, Accounting, Maori, Mathematics