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World Financial Group - Human Resources Manager Resume Example

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Landon Campbell
  • XXXX XXXXXXX, ST BROOKLYN, NY 11233
  • H: XXXXXXXXXXXX
  • XXXXXXXXXXXXXXXXXXXXXXX
Summary
Seasoned Human Resources professional with 6 years of hands on experience and excellent working knowledge in the following areas; Benefits Administration, Recruitment, Training, and Office Management. Handles tasks with accuracy and efficiency.
Skills
  • Personnel and Human Resources
  • Onboarding
  • Judgment and Decision Making
  • Customer and Personal Service
  • Benefits Administration
  • Education and Training
  • Operations Analysis
Experience
Human Resources Manager, 02/2013 to 01/2014
World Financial Group/Transamerica New York, NY
  • Managed administrative aspects of employee processes, such as hiring, terminations, exit interviews, and benefit changes.
  • Proficiency in managing and prioritizing the intake of new job requisitions and set clear expectations for deliverables with hiring manager.
  • Data input of employee new hires, terminations, rate of pay changes and benefit enrollments into the ADP payroll system.
  • Provided training for new hires Communicated any changes in company policies & procedures to the workforce.
  • Led the full administration of open enrollment period Assisted Director in day-to-day operations; handle special projects as assigned.
Home Services Specialist/Loan Processor, 06/2011 to 01/2013
Bank of America New York, NY
  • Conducted employment verifications and reference checks of loan applicants. 
  • Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.
  • Approve loans within specified limits, and refer loan applications outside those limits to management for approval.
  • Handle customer complaints and take appropriate action to resolve them.
  • Submit applications to credit analysts for verification and recommendation.
  • Confer with underwriters to aid in resolving mortgage application problems.
Customer Relationship Manager, 07/2010 to 06/2011
Bank of America Simi Valley, CA
  • Answered a high volume of calls in call center environment. 
  • Central point of information for business relationship matters Identified complex situations, recommending solutions and escalating, as per policy. 
  • Came up with ideas to improve customer relationships.
  • Verify and examine information and accuracy of loan application and closing documents.
  • Answer questions and advise customers regarding loans and transactions.
  • Contact customers by mail, telephone, or in person concerning acceptance or rejection of applications.
Sr. Participant Services Coordinator, 04/2006 to 10/2008
IATSE National Benefit Funds New York, NY
  • Communicated and explained health and welfare benefits, policies and procedures to union members. 
  • Created and maintained online benefit enrollment (Life Events and Open Enrollment sessions) by utilizing HRIS 
  • Liaison between the insurance carriers and employees with the programs regarding claims, eligibility. 
  • Managed external benefit vendor relationships and related interfaces, such as with health, dental, and FSA carriers
  • Screened candidates, and coordinated interviews. 
  • Provided administrative support for management Assisted with written preparations of Board of Trustees appeals Investigated and resolved any problems with eligibility or benefit coverage 
  • Organized the full administration of open enrollment period.
Benefit Representative, 06/2002 to 03/2005
IATSE National Benefits Fund New York, NY
  • Accepted and processed quarterly premium payments, and monthly enrollment forms. 
  • Reconciled discrepancies resulting from error of agency/payroll locations processing of their monthly billing statement for their health benefit plans. 
  • Worked in a high call volume of inbound calls from our members answering any questions they may have concerning their plan.
  • Enrolled members in COBRA continuation of coverage and process monthly payments. 
  • Sorted, reviewed, screened and distribute incoming and outgoing mail. 
  • Maintained updated Plan Documents, SPDs, for all benefit plans.
  • Organized the full administration of open enrollment period.
Education
MBA: Human Resources Management, Oct 2011 University of Phoenix -
BA: Psychology, Jun 2002 S.U.N.Y at Albany -
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Resume Details

This is a real resume for a Human Resources Manager in ST BROOKLYN, New York with experience working for such companies as World Financial Group, Transamerica, Bank Of America. This is one of the hundreds of Human Resources Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Human Resources Manager resume.

Previous Companies:

  • World Financial Group
  • Transamerica
  • Bank of America

Previous Job Positions:

  • Human Resources Manager
  • Home Services Specialist
  • Loan Processor
  • Customer Relationship Manager
  • Sr Participant Services Coordinator

Schools:

  • University of Phoenix
  • S.U.N.Y at Albany

Level of Education:

  • MBA
  • BA

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