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Great Wolf Lodge - Human Resources Manager Resume Example

Professional Summary

Goal-oriented Human Resources professional with more than 10 years of experience in fast-paced, high-demand corporate environments. Motivated leader with excellent organizational and prioritization abilities, dedicated to high levels of customer satisfaction and meeting aggressive business goals. Areas of expertise include human resources management, benefits management and regulatory compliance.

  • Personnel and Human Resources
  • Benefits Management and Administration
  • Employee Relations
  • Active Listening
  • Time Management
  • Judgment and Decision Making
  • Reading Comprehension
  • Active Learning
  • Writing
  • Service Orientation
HUMAN RESOURCES MANAGER Aug 2007Jan 2014 Great Wolf Lodge West Townsend, MA Human Resources Management
  • Serve as a point-of-contact for employees on various company matters.
  • Ensure compliance with federal, state, and local legal requirements by studying existing and new legislation, enforcing adherence to regulations, and advising management on risks and necessary actions.
  • Serve as point of contact for Equal Employment Opportunity representation
  • Establish and implement organizational policies and procedures, conferring with executive management and department managers, as necessary.
  • Maintain the Employee Handbook and revise as appropriate to meet business needs and regulatory requirements.
  • Advise managers on organizational policy matters such as equal employment opportunity and sexual harassment, and recommend needed changes.
  • Prepare and disseminate company-wide communications.
  • Work with managers to develop and maintain job descriptions; review exemption status and implement changes as necessary.
  • Manage recruiting efforts, prescreen candidates for both competency and fit, and prepare and render offer of employment to selected candidates.
  • Plan and conduct new employee orientation to foster positive attitude toward organizational objectives.
  • Work with managers to identify knowledge/skills gaps and provide appropriate learning opportunities. 
  • Develop, evaluate and administer performance management system that emphasizes strong communication between managers and employees; consults with managers on performance concerns; provides coaching and counseling to staff and facilitate conflict resolution.
  • Perform difficult staffing duties, including addressing employee disputes, terminating employees, and administering disciplinary procedures.
  • Effectively manage the employee separation and off-boarding process, including risk assessment, document preparation, management advice, and exit interviews.
  • Maintain electronic personnel files for active and terminated employees; ensure confidentiality and security of employee information. 
  • Coordinate and organize major company activities and events.

Benefits Management / Payroll Processing

  • Identify and implement benefits to increase the quality of life for employees.
  • Evaluate and modify benefits policies to ensure that programs are current, competitive and in compliance with legal requirements.
  • Fulfill all reporting requirements of all relevant government rules and regulations, including the Employee Retirement Income Security Act (ERISA).
  • Mediate between benefits providers and employees, such as by assisting in handling employees'''' benefits-related questions or taking suggestions.
  • Manage benefit programs to ensure that the company provides appropriate benefit plans, including health and welfare insurance, disability, life insurance and retirement; manage outsourced vendors and review/approve and pay bills; manage time off, including PTO, holiday, leaves of absence, etc. 
  • Manage payroll processing function, to include accurate and timely entry of payroll data, calculation of biweekly earnings, status changes, salary adjustments, third-party adjustments, direct deposit enrollment, benefit premium deductions, and audit of payroll reports.

HUMAN RESOURCES ASSISTANT Feb 1997Dec 2002 Res-Care, Inc. Round Rock, TX
  • Prepared and maintained employment records related to events such as hiring, termination, leaves, transfers, or promotions, using human resources management system software.
  • Processed hiring-related paperwork.
  • Conducted reference or background checks on job applicants.
  • Informed job applicants of their acceptance or rejection of employment.
  • Scheduled and administered drug tests for current or prospective employees.
  • Scheduled and conducted new employee orientations.
  • Examined employee files to answer inquiries and provide information for personnel actions.
  • Administered employee benefit programs and worker''''''''s compensation plans 
  • Worked with Vice President of Human Resources to analyze benefit plans and utilization trends for renewal
  • Served as liaison between benefit providers and employees; enrolled employees in elected benefit options; processed open enrollment and benefit transfers
  • Explained company personnel policies, benefits, and procedures to employees or job applicants; served as point of reference regarding questions or concerns pertaining to eligibility, coverage and other benefits-related matters.
  • Provided benefits-related training to supervisors and managers
  • Coordinated and administered corporate wellness program.
  • Provided benefits-related articles for publishing in company newsletter.
  • Investigated work-related incidents/accidents; compiled and filed required incident/accident reports; reported recordable incidents/accidents to workers'''' compensation provider and/or general liability provider; completed required OSHA 300 report for all recordable claims

LICENSED LOAN ORIGINATOR Aug 2006Oct 2007 [Company Name] [City], [State]
  • Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.
  • Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information.
  • Meet with applicants to obtain information for loan applications and to answer questions about the process.
  • Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.
  • Review loan agreements to ensure that they are complete and accurate according to policy.
  • Handle customer complaints and take appropriate action to resolve them.
  • Stay abreast of new types of loans and other financial services and products to better meet customers' needs.
  • Review and update credit and loan files.
  • Submit applications to credit analysts for verification and recommendation.
  • Compute payment schedules.
  • Confer with underwriters to aid in resolving mortgage application problems.
LICENSED LOAN ORIGINATOR Aug 2005Aug 2006 [Company Name] [City], [State]
OWNER / OPERATOR Aug 2005Apr 2007 Bruce Oakley Trucking Livonia, MI
Business Administration/HR Management Raleigh, NC Wake Technical Community College Present AAS Degree: 37 credit hours completed
Sociology Raleigh, NC North Carolina State University Courses of particular interest: Interpersonal Communication, Sociology of the Family and Workplace, Psychology, Business Communication
SOCIETIES & ASSOCIATIONS Phi Theta Kappa Honors Society
CERTIFICATIONS & COMMISSIONS Certificate, Human Resources Management / Notary Public
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Resume Details

This is a real resume for a Human Resources Manager in Wake Forest, North Carolina with experience working for such companies as Great Wolf Lodge, Rescare Inc, Company Name. This is one of the hundreds of Human Resources Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Human Resources Manager resume.

Previous Companies:

  • Great Wolf Lodge
  • ResCare Inc
  • Company Name

Previous Job Positions:

  • Human Resources Manager
  • Human Resources Assistant


  • Wake Technical Community College
  • North Carolina State University

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