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Benefitfocus - Human Resources Benefits Administrator Resume Example

Allison Flores
Professional Summary

Goal-oriented HR Benefits Administrator and Administrative Assistant dedicated to high levels of customer and employee satisfaction and meeting aggressive business goals. I am a detail-orientated multi-tasker with specialized knowledge in employee benefits and medical insurance.

  • Employee Benefits
  • HRIS software
  • Customer service 
  • Time management 
  • Multitasking
  • Proficient in Microsoft Office Suite
  • Detail-Oriented
  • Extensive Medical Insurance Knowledge
  • Critical Thinking
  • Problem Solving
Human Resources Benefits Administrator 06/2014 to Present
Benefitfocus North Charleston, SC
  • Assist newly hired employees with enrollment  with initial enrollments.
  • Resolve discrepancies with insurance carriers. ·     
  • Communicate with employees to ensure through understanding and knowledge of benefits. ·       
  • Follow guidelines for HIPAA policies and PHI to ensure employee personal information is protected for legal compliance purposes.·       
  • Communicate with employees to ensure thorough understanding and knowledge of the retirement process. ·     
  • Update employee personal records and answer questions from employees about their benefit programs. ·      
  • Process Qualified Life Events for employees and retirees. ·        
  • Trouble shoot and problem solve problems employees may experience regarding cancellations and terminations. ·      
  • Provide accurate time frame for issue resolution. ·     
  • Maintain a continuous relationship with insurance carriers, employees, and internal resources.·      
  • Function as a liaison between employee and insurance carriers. ·     
  • Advise employees on eligibility, coverage, benefit details and terminations. ·      
  • Consistently meet and exceed productivity standards. ·       
  • Administer and maintain company benefits using HR benefit software.
Medical Administrative Assistant 06/2007 to 06/2012
Goldsboro Family Physicans Goldsboro, NC
  • Welcome and greet patients and visitors, in person or on the telephone; answering or referring inquiries. ·    
  • Determine purpose of visit ·       
  • Maintains operations by following policies and procedures guidelines and relaying the information to patients. ·      
  • Sent, retrieved, sorted and delivered faxes to the appropriate staff.
  • Complied and records medical charts, reports and other correspondence. ·        
  • Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling, canceling or re-scheduling appointments in person or by telephone. ·      
  • Responsible for appointment reminders. ·   
  • Collect co-payments and keyed medical ICP-9 codes and payment information into billing database accurately to ensure correct claim and billing is forwarded to insurance companies. ·    
  • Keeps patient appointments on schedule by checking in patient and notifying provider of patient's arrival.·        
  • Verified health insurance coverage.·       
  • Enter patients demographics into company software. ·       
  • Help facilitate the migration from paper medical records to electron medical records.
  • File and maintain records.
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
Data Entry Clerk 11/2004 to 11/2006
Citibank New Castle, DE
  • Verify all checks have a valid date, signature, payee, and legal line matched dollar amount.
  • Compile, sort and verify accuracy of data to be entered.
  • Responsible for scanning and filing bad checks.
  • Consistently met or exceeded productivity standards.
  • Entered and scan alpha- numeric data from document.
Bachelor of Science: Human Resource Management May 2014 Wilmington University - New Castle, DE -Courses in Compensation and Benefits, Legal aspects of Human Resource Management, Safety in the Workplace, Labor relations and Collective Bargaining, Business Communication, Public Speaking, Staffing Organizations, Training and Development, Financial Accounting for Managers.
Associate of Applied Science: Business Administration May 2012 Wayne Community College - Goldsboro, SC Courses: Principles of Financial Accounting, Principles of Managerial Accounting, Business Law, Business Ethics, Marketing, Principles of Management, Principles of Supervision, Word Processing, Public Speaking
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Resume Details

This is a real resume for a Human Resources Benefits Administrator in North Charleston, South Carolina with experience working for such companies as Benefitfocus, Goldsboro Family Physicans, Citibank. This is one of the hundreds of Human Resources Benefits Administrator resumes available on our site for free. Use these resumes as templates to get help creating the best Human Resources Benefits Administrator resume.

Previous Companies:

  • Benefitfocus
  • Goldsboro Family Physicans
  • Citibank

Previous Job Positions:

  • Human Resources Benefits Administrator
  • Medical Administrative Assistant
  • Data Entry Clerk


  • Wilmington University
  • Wayne Community College

Level of Education:

  • Bachelor of Science
  • Associate of Applied Science

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