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Northwest Integrated Health - Hr Generalist Resume Example

Iavs Emilay
XXXX X X XX, Tacoma, WA 98404 XXXX X X XX, 98404, Tacoma WA
Professional Summary

Motivated professional with a proven history in team leadership, training and customer service experience.. Known to encourage the development of cross-departmental collaboration in order to achieve company goals and provide excellent customer service.

  • Excellent Customer service and data entry skills
  • Proven Leader
  • Documentation and reporting excellence
  • Superb Communication skills
  • Excellent Time management with attention to detail
  • Highly organized
  • Dependable
  • Results-oriented
05/2017 to 11/2017
HR Generalist Northwest Integrated Health - Lakewood, WA
  •  Seasoned recruiting and on-boarding facilitator 
  • Helped increase staffing levels by 50%
  • Analyze & modify compensation & benefitpolicies to establish competitive programs & ensure compliance with legalrequirements.         
  • Managed and critiqued staffing files for properdistribution throughout the organization. 
  • Organized training through enrollment &completion practices. 
  • Updated and wrote job descriptions for all positionsfrom entry level to exempt level.•        
  • Maintained all personnel files and information in accordance with HIPAA & state and federal regulations.
  • Maintain management guidelines by preparing, updatingand recommending human resource policies and procedures.Guide managers through disciplinary processes toensure appropriate documentation
02/2015 to 05/2017
Claim Manager Department of Labor & Industries - Tumwater, WA
  • Assessed the validity of Washington State injured workers claims
  • Approve and/or deny medical conditions and procedures
  • Determine eligibility when appropriate, pay time loss compensation benefits
  • Appropriately pay permanent disabilityawards 
  • Communicate with providers, attorneys injured workers, and vocationalcounselors in  managing claims
  • Research and interpret facts, apply rules, policies and  Washington State laws fairly and objectively 
  • Working knowledge of Washington Administrative Codes (WACs) 
03/1988 to 08/2014
Service Delivery Coordinator/Customer Service Rep Century Link Qwest - Seattle, WA
  • Provided exceptional customer service while resolving complex billing issues to ensure continued loyalty, retention, and satisfaction.
  • Served as primary contact on large business billing issues
  • Compiled spreadsheets and complex billing reports for management's review.
  • Worked with highly confidential and sensitive materials
  • Resolved customers complaints and issues in a timely fashion.
  • Set up new accounts
  • Delivered quality service to residential & business customers in an efficient manner when providing information regarding various billing issues and payment plans 
  • Extremely efficient in handling escalated calls and difficult customers in a professional courteous manner 
Bachelor of Science: Biology Tennessee State University - Nashville, TN
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Resume Details

This is a real resume for a Hr Generalist in Tacoma, Washington with experience working for such companies as Northwest Integrated Health, Department Of Labor Industries, Century Link Qwest. This is one of the hundreds of Hr Generalist resumes available on our site for free. Use these resumes as templates to get help creating the best Hr Generalist resume.

Previous Companies:

  • Northwest Integrated Health
  • Department of Labor Industries
  • Century Link Qwest

Previous Job Positions:

  • Hr Generalist
  • Customer Service Rep


  • Tennessee State University

Level of Education:

  • Bachelor of Science

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