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Caesars Palace - Housekeeping Supervisor Resume Example

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Anthony Walker
XXXX XXXXXXXXXX XXXX XXX, North Las Vegas, NV 89031
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Ph: XXXXXXXXXX
Summary
A highly motivated individual with huge aspirations, seeking a position in a professional environment in which I willprogressively utilize my work experience and education.S ki lls Microsoft Outlook, Word and Excel AS400(LMS) Inventory control CMS Exceptional telephone etiquette Customer-focused
Experience
Housekeeping Supervisor Feb 2016Present Caesars Palace Las Vegas, NV
  • Inspect rooms to ensure that it meets specifications and established standards.
  • Confer with staff to resolve performance and personnel problems, and to discuss company policies.
  • Establish and implement operational standards and procedures for the housekeeping department.
Assistant Hotel Manager Jan 2016Feb 2016 Sunset Station Henderson, NV
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Solved unresolved customer issues.
  • Facilitated inter-departmental communication to effectively provide customer support.
Administrative Assistant Sep 2015Feb 2016 Level Property Management Las Vegas, NV
  • Take all incoming Homeowner Association calls.
  • Receive and process all incoming compliance responses.
  • Receive and process monthly HOA assessment payments.
Flight Coordinator Jan 2014Jul 2015 Caesars Corporate Las Vegas, NV
  • Persistently work toward unquestionable customer retention and satisfaction through the flight program.
  • Consistently communicated with team members and hosts to insure proper flight bookings.
  • Extensive use of Microsoft Excel and Power Point to track and maintain a weekly flight assignment.
  • Ensured the passengers needs and expectations were met throughout the flight.
Hotel Inventory Control Specialist Nov 2012Jan 2014 Caesars Palace Las Vegas, NV
  • Manage the hotel inventory system which includes five towers with over 4,100 hotel rooms.
  • Accommodate front desk agents, supervisors and managers with rooms and suite assignments upon the guest arrivals.
  • Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette.
  • Coordinated all Vip arrival reports and room status reports with housekeeping to insure accuracy.
Concierge Agent Jan 2012Nov 2012 Caesars Palace Las Vegas, NV
  • Assists in reservations for restaurants, spas and special events city-wide.
  • Accommodate guest requests through a strong knowledge of hotel and industrial trends.
  • Gathered and verified all required customer information for tracking purposes.
  • Accurately documented, researched and resolved customer service issues.
VIP Services Agent Nov 2007Jan 2012 Caesars Palace Las Vegas, NV
  • Coordinates RSVP responses for high end customers' special events and necessary accommodations.
  • Performed general duties including phone, and computer terminal data entry.
  • Mastery of customer service management systems and databases.
  • Escorted guests to their assigned rooms, including transporting their luggage.
  • Greeted and welcomed all hotel guests with a smile.
Education
Bachelor of Arts: Public Administration Dec 2014 Nevada State College Henderson, NV
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Resume Details

This is a real resume for a Housekeeping Supervisor in North Las Vegas, Nevada with experience working for such companies as Caesars Palace, Sunset Station, Level Property Management. This is one of the hundreds of Housekeeping Supervisor resumes available on our site for free. Use these resumes as templates to get help creating the best Housekeeping Supervisor resume.

Previous Companies:

  • Caesars Palace
  • Sunset Station
  • Level Property Management

Previous Job Positions:

  • Housekeeping Supervisor
  • Assistant Hotel Manager
  • Administrative Assistant
  • Flight Coordinator
  • Hotel Inventory Control Specialist

Schools:

  • Nevada State College

Level of Education:

  • Bachelor of Arts

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