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Aloft - Housekeeping Supervisor Resume Example

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Riley Powell
XXXX XXXXXXX XXX, Norfolk, VA 23504
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXX
Professional Summary:

Accomplished and energetic Housekeeping Supervisor with a solid history of achievement in the hospitality field. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include improving quality assurance scores, providing exceptional customer satisfaction and  developing strong leaders with a passion for achieving results.

Skills:
  • Customer and Personal Service
  • Administration and Management
  • Management of Personnel Resources
  • Active Learning
  • Complex Problem Solving
  • Judgment and Decision Making
  • Learning Strategies
  • Instructing
  • Critical Thinking
  • Coordination
  • Time Management
  • Clerical
  • Reading Comprehension
  • Speaking
Experience:
Housekeeping Supervisor Jun 2010Present Aloft Chesapeake, VA
  • Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.
  • Plan and prepare employee work schedules.
  • Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
  • Inspect work performed to ensure that it meets specifications and established standards.
  • Perform or assist with cleaning duties as necessary.
  • Confer with staff to resolve performance and personnel problems, and to discuss company policies.
  • Establish and implement operational standards and procedures for the departments supervised.
  • Investigate complaints about service and equipment, and take corrective action.
  • Maintain required records of work hours, budgets, payrolls, and other information.
  • Inspect and evaluate the physical condition of facilities to determine the type of work required.
  • Check and maintain equipment to ensure that it is in working order.
  • Inventory stock to ensure that supplies and equipment are available in adequate amounts.
  • Select and order or purchase new equipment, supplies, or furnishings.
  • Recommend changes that could improve service and increase operational efficiency.
  • Issue supplies and equipment to workers.
  • Screen job applicants, and hire new employees.
  • Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.
  • Recommend or arrange for additional services, such as painting, repair work, renovations, and the replacement of furnishings and equipment.
  • Forecast necessary levels of staffing and stock at different times to facilitate effective scheduling and ordering.
  • Perform financial tasks, such as estimating costs and preparing and managing budgets.
  • Evaluate employee performance and recommend personnel actions such as promotions, transfers, and dismissals.
Customer Service Supervisor Dec 2005Jul 2010 Hampton Roads Transit Norfolk, VA
  • Train employees, and evaluate their performance.
  • Resolve customer complaints.
  • Provide bus route information via phone or internet
  • Sell bus tickets
Education:
High School Diploma Jun 2003 Kecoughtan High School Hampton, VA
Associate of Arts : Criminal Justic Jun 2015 University of Phoenix Phoenix, AZ
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Resume Details

This is a real resume for a Housekeeping Supervisor in Norfolk, Virginia with experience working for such companies as Aloft, Hampton Roads Transit. This is one of the hundreds of Housekeeping Supervisor resumes available on our site for free. Use these resumes as templates to get help creating the best Housekeeping Supervisor resume.

Previous Companies:

  • Aloft
  • Hampton Roads Transit

Previous Job Positions:

  • Housekeeping Supervisor
  • Customer Service Supervisor

Schools:

  • Kecoughtan High School
  • University of Phoenix

Level of Education:

  • High School Diploma
  • Associate of Arts

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