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G6 Hospitality - Housekeeping Manager Resume Example

Daniel Thomas
XXX XXXXXXXX XXX, Virginia Beach, VA 23462
XXXXXXXXXXXXXXXXXXXXXXXXX
Ph: XXXXXXXXXXXX
Summary
Service-oriented Environmental Services Director with three plus years background in management. Core competencies include Management of Personnel and Material Resources, Good Judgment and Decision Making, Customer and Personal Service, as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.
Skills

  • Administration and Management
  • Coordinating and Delegating
  • Active Listening
  • Critical Thinking
  • Customer and Personal Service
  • Time Management
  • Good Judgment and Decision Making
  • Operations Analysis
  • Complex Problem Solving
  • Instructing and coaching
  • Computers and Electronics
  • Management of Personnel and Material
  • Microsoft Office
  • Mastery of oral and Written English
Experience
Housekeeping Manager, Oct 2014Present G6 Hospitality, Norfolk, VA
  • Inspect work performed to ensure that it meets specifications and established standards.
  • Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.
  • Confer with staff to resolve performance and personnel problems, and to discuss company policies.
  • Investigate complaints about service and equipment, and take corrective action.
  • Recommend changes that could improve service and increase operational efficiency.
  • Evaluate employee performance and recommend personnel actions such as promotions, transfers, and dismissals.
  • Report to the General Manager daily on all matters relating to  housekeeping.
Director of Housekeeping, Nov 2012Jun 2013 Healthcare Services Group, Norfolk, VA
  •  Hired, trained, motivated, coached, and led a competent team in all aspects of housekeeping to include room cleaning, laundry operation, equipment use, and floor care. Utilized a staff of over 20 employees to coordinate activities with other departments and ensure efficient and timely delivery of service. Planned, prepared and maintained bi-weekly work schedules. Inspected and evaluated physical condition of facility and assigned projects to be accomplished. Tabulated hours worked and compiled by-weekly payroll that adhered to facility's operating budget. Conducted inventory of linen, cleaning supplies, and paper and plastic products Ordered and maintained a consistent flow of sufficient supplies within budgetary constraints.
Housekeeping Manager, Oct 2011Nov 2012 Healthcare Services Group, Virginia Beach, VA
  • Planned, directed, and coordinated activities of housekeeping department similar to those listed above.
Customer Service Representative, Dec 2007May 2008 Williamsburg Plantation, Inc., Virginia Beach, VA Contacted prospective vacationers by telephone and scheduled vacations.
Installation Technician, Apr 2007Oct 2007 Digital Cable & Communications, Suffolk, VA Installed cable television and high speed Internet service.
Customer Service Representative, Mar 2006Sep 2006 Nextel Communications, Hampton, VA Provided efficient customer service to telephone service users.
Customer Service Representative, Jul 2003Nov 2005 MCI Communications, Newport News, VA Provided efficient customer service to telephone service users.
Special Education Teacher, Oct 2000May 2001 Norfolk Public Schools, Norfolk, VA Created lesson plans for special education students and executed same in classroom.
Special Education Teacher, Aug 1999Jun 2000 Suffolk Public Schools, Suffolk, VA Created lesson plans for special education students and executed same in classroom.
Special Education Teacher, Aug 1997Jun 1999 Hampton City Schools, Hampton, VA Created lesson plans for special education students and executed same in classroom.
Therapeutic Counselor, Mar 1993Sep 1997 Newport News Juvenile Detention, Newport News, VA Provided therapeutic counseling for juveniles individually and in groups in secured facility.
Therapeutic Counselor, May 1993Dec 1996 The Pines Residential Treatment Center, Portsmouth, VA
  • Provided therapeutic counseling for juveniles individually and in groups in secured facility.
  • Designed, developed, and implemented personal care treatment plans and educational plans for emotionally and behaviorally challenged youth.
Manager of Group Home/Residential Counselor, Jan 1992Dec 1993 Brentnol E. Johnson, Newport News, VA
  • Responsible for overnight care and protection of all residents in the facility Managed a staff of 5 Associates conducting cleaning, laundry, and resident care Assigned job duties to employees and inspected work performed Instructed and coached staff on a variety of job functions Trained employees in use of emergency procedures such as accidents, fire, bomb threats, severe weather Complied with all applicable federal, state and local laws and ordinances Planned and prepared work schedules and compiled payroll Inspected employees' completed work assignments and made necessary recommendations Intervened in resident s' crisis situations and rendered appropriate aid Transported residents to work or day program Prepared and served meals to residents following prescribed dietary guidelines Skills: An experienced team leader with the ability to initiate/manage cross-functional teams and multi-disciplinary projects Critical thinking, decision making, problem solving skills and keen attention to detail E.
Customer Accounts Representative, Jan 1992May 1993 The Old Point National Bank, Hampton, VA Assist customers to balance their check books.
Jan 1982Apr 1986 Manufacturers Hanover Trust Bank, New York
  • Investigated customers' inquiries and provided resolution.
Teacher / Educator, Sep 1976Jul 1980 Ministry of Education, Georgetown
  • Planned and developed curriculum and lesson plans, and instructed middle school students.
Education
Bachelor of Science, Education & Psychology Cyril Potter College of Education, Turkeyen, Greater Georgetown, Guyana
Coursework in Computer Electronics E.C.P.I. College of Technology, Newport News, VA
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Resume Details

This is a real resume for a Housekeeping Manager in Virginia Beach, Virginia with experience working for such companies as G6 Hospitality, Healthcare Services Group, Williamsburg Plantation. This is one of the hundreds of Housekeeping Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Housekeeping Manager resume.

Previous Companies:

  • G6 Hospitality
  • Healthcare Services Group
  • Williamsburg Plantation

Previous Job Positions:

  • Housekeeping Manager
  • Director of Housekeeping
  • Customer Service Representative
  • Installation Technician
  • Special Education Teacher

Schools:

  • Cyril Potter College of Education
  • E.C.P.I. College of Technology

Level of Education:

  • Bachelor of Science

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