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Nordstrom Direct - Housekeeping Resume Example

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Samuel Lewis
Professional Summary

Service oriented Team Leader with 7 years background in Customer Service and Hospitality Industries. Core competences include; organization, team building, and professional appearance and mannerisms, as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

  • Customer and Personal Service
  • Coordination
  • Active Listening
  • Monitoring
  • Public Safety and Security
  • Time Management
  • Education and Training
  • Critical Thinking
  • Judgment and Decision Making
  • Instructing
  • Management of Personnel Resources
  • Active Learning
  • Operation Monitoring
  • Operation and Control
  • Food Production
  • Equipment Maintenance
  • Repairing
  • Installation
Housekeeping 10/2011 to 09/2014
Nordstrom Direct Cedar Rapids, Ia
  • Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.
  • Disinfect equipment and supplies, using germicides or steam-operated sterilizers.
  • Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
  • Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers.
  • Dust and polish furniture and equipment.
  • Keep storage areas and carts well-stocked, clean, and tidy.
  • Request repair services and wait for repair workers to arrive.
  • Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary.
  • Sweep, scrub, wax, or polish floors, using brooms, mops, or powered scrubbing and waxing machines.
  • Assign duties to other staff and give instructions regarding work methods and routines.
Crew 05/2009 to 09/2011
Mc Donald's Marion, Is
Ran front counter including registers. Took orders on headsets and handed out orders. Cleaned the store at the closing of my shift also at closing of the store. Trained new employees proper procedure. 
Head waitress 10/2008 to 05/2009
The Bick Haus Amana, Ia
  • Present bills and accept payments.
  • Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
  • Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
  • Specify food portions and courses, production and time sequences, and workstation and equipment arrangements.
  • Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
  • Control inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel.
  • Schedule parties and take reservations.
  • Resolve customer complaints regarding food service.
  • Supervise and participate in kitchen and dining area cleaning activities.
  • Perform various financial activities such as cash handling, deposit preparation, and payroll.
  • Compile and balance cash receipts at the end of the day or shift.
  • Greet and seat guests, and present menus and wine lists.
  • Train workers in food preparation, and in service, sanitation, and safety procedures.
  • Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems.
  • Perform personnel actions, such as hiring and firing staff, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules or organizing employee time sheets.
Cleaning Tech Supervisor 01/2007 to 10/2008
Service Master/ 5 Seasons Janitorial Cedar Rapids, Ia
  • Plan and prepare employee work schedules.
  • Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
  • Inspect work performed to ensure that it meets specifications and established standards.
  • Perform or assist with cleaning duties as necessary.
  • Confer with staff to resolve performance and personnel problems, and to discuss company policies.
  • Investigate complaints about service and equipment, and take corrective action.
  • Maintain required records of work hours, budgets, payrolls, and other information.
  • Inspect and evaluate the physical condition of facilities to determine the type of work required.
  • Check and maintain equipment to ensure that it is in working order.
  • Select and order or purchase new equipment, supplies, or furnishings.
  • Prepare reports on activity, personnel, and information such as occupancy, hours worked, facility usage, work performed, and departmental expenses.
  • Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.
  • Issue supplies and equipment to workers.
  • Evaluate employee performance and recommend personnel actions such as promotions, transfers, and dismissals.
  • Perform grounds maintenance tasks, such as removing snow and mowing the lawn.
Environmental Aide / CNA: Medical Dec 2006 Kirkwood Community College - Cedar Rapids, IA
GED: May 2006 Kirkwood community college - Cedar Rapids, Ia
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Resume Details

This is a real resume for a Housekeeping in Las Vegas, Nevada with experience working for such companies as Nordstrom Direct, Mc Donalds, The Bick Haus. This is one of the hundreds of Housekeeping resumes available on our site for free. Use these resumes as templates to get help creating the best Housekeeping resume.

Previous Companies:

  • Nordstrom Direct
  • Mc Donalds
  • The Bick Haus

Previous Job Positions:

  • Housekeeping
  • Crew
  • Head waitress
  • Cleaning Tech Supervisor


  • Kirkwood Community College

Level of Education:

  • Environmental Aide / CNA
  • GED

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