Mrs McCoy - Household Manager Nanny Resume Example

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Zoey Brooks

XXXX X XXXXX XXX

Thornton, CO 80229

Ph: XXXXXXXXXX

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Professional Summary

Dedicated and responsible Household Manager Nanny with a background in serving the Disabled and Teaching. Driven to provide the best care and innovative solutions for the children I care for and previously for the customers I served in the LiveWatch billing department as an Administrative Assistant.
Proactive and organized, with passionate commitment to first-rate service for those in my care.

Skills

Education and Training Critical Thinking

Learning Strategies Customer and Personal Service

Administration and Management Computers and Electronics

Telecommunications Negotiation

Experience

Household Manager Nanny Oct 2013－Jun 2015 Mrs. McCoy Thornton, CO

Perform first aid or cardiopulmonary resuscitation (CPR) when required.

Regulate children's rest periods and nap schedules.

Help prepare and serve nutritionally balanced meals and snacks for children.

Meet regularly with parents to discuss children's activities and development.

Instruct children in safe behavior, such as seeking adult assistance when crossing the street and avoiding contact or play with unsafe objects.

Model appropriate social behaviors and encourage concern for others to cultivate development of interpersonal relationships and communication skills.

Organize and conduct age-appropriate recreational activities, such as games, arts and crafts, sports, walks, and play dates.

Observe children's behavior for irregularities, take temperature, transport children to doctor, or administer medications, as directed, to maintain children's health.

Help develop or monitor family schedule.

Work with parents to develop and implement discipline programs to promote desirable child behavior.

Transport children to schools, social outings, and medical appointments.

Perform housekeeping and cleaning duties related to children's care.

Instruct and assist children in the development of health and personal habits, such as eating, resting, and toilet behavior.

Teach and perform age-appropriate activities, such as lap play, reading, and arts and crafts to encourage intellectual development of children.

Remove hazards and develop appropriate boundaries and rules to create a safe environment for children.

Administrive Assistant Sep 2012－Oct 2013 LiveWatch St. Marys, KS

Skilled in the use of Netsuite, Entry Level Microsoft Word, Excel and PSx Software
Receive and place up to 100 phone calls a day.

Make photocopies of correspondence, documents, and other printed matter.

Prepare and distribute invoices to bill clients or pay account expenses.
Scanning and filing of important documents
Remote Check Deposit
Sort through the Company's mail and deliver to proper departments taking specific care of the billing side.

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Check to ensure that appropriate changes were made to resolve customers' problems.

Determine charges for services requested, collect deposits or payments, or arrange for billing.

Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Refer unresolved customer grievances to designated departments for further investigation.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Inter department networking to further assist in customer care.
Resolve conflits to guarantee customer delight.

Teachers Assistant Sep 2011－Jun 2012 Holy Name of Jesus Academy Massenna, NY

Supervise students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips.

Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers.

Enforce administration policies and rules governing students.

Discuss assigned duties with classroom teachers to coordinate instructional efforts.

Assist in bus loading and unloading.

Observe students' performance, and record relevant data to assess progress.

Present subject matter to students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods.

Distribute tests and homework assignments and collect them when they are completed.

Prepare lesson materials, bulletin board displays, exhibits, equipment, and demonstrations.

Grade homework and tests, and compute and record results, using answer sheets or electronic marking devices.

Take class attendance and maintain attendance records.

Organize and supervise games and other recreational activities to promote physical, mental, and social development.

Distribute teaching materials such as textbooks, workbooks, papers, and pencils to students.

Prepare lesson outlines and plans in assigned subject areas and submit outlines to teachers for review.

Organize and label materials and display students' work in a manner appropriate for their eye levels and perceptual skills.

Attend staff meetings and serve on committees, as required.
Conflict management between students.
Able to present material in ways suited to individual student needs in order for them to grasp the material being presented.

Nursing Assistants Jun 2011－Sep 2011 Mrs. Drippe St.Marys, KS Care for a one year old boy with Spinal Bifida.
Manage and assist with his feeding tube, bathing, bodily functions, Dr.s appointments, playtime and cognitive developement.
Kept records of medical attention and feeding times.
Able to recommend improvements to his schedule and to improve his mobility.
Observe or examine patient to detect symptoms that may require medical attention, such as bruises, or blood in urine.

Education